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Piotr Urbanczyk

Claims Recovery Specialist at esure

Work experience

Mar 2014Present

Team Member

Keoghs Solicitors
Bolton, UK — Ongoing Legal Support Team Member Keoghs provides defendant legal and handling services in connection with general insurance claims. A leader in the UK market, the only‘ Top 50' law firm to focus exclusively in this area. Duties: Involved in pre-and litigated cases Identifying the relevant parties' details and inputting these into the Case Management System according to the
Feb 2009May 2015

Customer Services Representative

Carluccio's Plc
Manchester, UK) — Caterer Carluccio's is one of the UK's most popular authentic Italian eateries. My role as a waiter gave me the opportunity to contribute to their fun, fresh and rejuvenated image, whilst providing a high level of customer service at all times. I 1 was a motivated ambassador to the organisation with the knowledge, personality and enthusiasm to give our customers an individual experience. Being a great team player, I believed that the customer experience is not just something that happens at the table. Duties: To greet customers in a warm and friendly way. To learn the fresh ingredients to all the specials in order to explain them fabulously. To serve customers their favourite dish with a big smile. To learn the Carluccio's Italian menu and retain a good knowledge of it. Work with the bar team to ensure drinks are served quickly and with a smile! To make sure that all food is run in a timely manner and is of the highest quality. Ensure my customers have an experience that exceeds their expectations. Training new staff. Keep up with Health and Safety standards.
Jan 2008Dec 2008

English Language Teacher

Deutsch School of Foreign Languages
Gliwice, — Poland) English Language Teacher Duties: Preparing and delivering lessons to a range of classes of different ages and abilities; Marking work, giving appropriate feedback and maintaining records of pupils' progress and development. Researching new topic areas, maintaining up-to-date subject knowledge, and devising and writing new curriculum materials. Selecting and using a range of different learning resources and equipment, including podcasts and interactive whiteboards. Undertaking pastoral duties, such as taking on the role of form tutor, and supporting pupils on an individual basis through academic or personal difficulties. Preparing pupils for qualifications and external examinations. Managing pupil behaviour in the classroom and on school premises, and applying appropriate and effective measures in cases of misbehaviour.
Apr 2008Jun 2008

Office Administrator

British Consulate
Katowice, Poland — Office Administrator Duties: Providing an effective administration, secretarial, reception and support service, including correspondence, typing, telephone calls, filing systems, maintaining records, photocopying, incoming and outgoing mail etc. Utilising manual and computerised information systems to record contract performance monitoring and management information, and to enable the speedy production of reports, statistics, claim forms and other documentation. Operating a customer focused culture to designated standards of service, ensuring customer feedback is appropriately reported. Using the necessary in-house communications systems, including e-mail, telephones, faxes, reprographics etc., to ensure prompt and effective responses to clients, Consulate staff and external organisations. Participating in any ad-hoc exercises or project which will improve the efficiency of the Consulate.




University of Silesia


University of Economics


University of Silesia College