Katowice, Poland — Office Administrator Duties: Providing an effective administration, secretarial, reception and support service, including correspondence, typing, telephone calls, filing systems, maintaining records, photocopying, incoming and outgoing mail etc. Utilising manual and computerised information systems to record contract performance monitoring and management information, and to enable the speedy production of reports, statistics, claim forms and other documentation. Operating a customer focused culture to designated standards of service, ensuring customer feedback is appropriately reported. Using the necessary in-house communications systems, including e-mail, telephones, faxes, reprographics etc., to ensure prompt and effective responses to clients, Consulate staff and external organisations. Participating in any ad-hoc exercises or project which will improve the efficiency of the Consulate.