Download PDF

Piotr Czadankiewicz

Personal SUMMary

A conscientious, enthusiastic, innovative graduate of University of Lodz with experience in IT. Strong need to develop own skills and expand knowledge in master data management. An optimistic person, high skilled in work group, creative in achieving new projects, persistent in reaching targets and responsible for team tasks. Characterized by analytical thinking and conclusions drawing.

Work experience

Apr 2015Present

Business Processes Systems Optimization and Transformation Senior Analyst

Infosys BPO

• Leading a project team in delivering solutions to the client using the appropriate business measurements and terms and conditions
• Providing expert data maintenance where required
• Proactively identifying and resolving data problems
• Identifying root causes of problems and recommending solutions
• Ensuring high quality of the process
• Leading ITIL Support Trainings for NA and EMEA region users
• Lean Management & Team Audit
• Establishing an effective communication plan with the team
• Providing training on data tasks for a new team members
• Backup to management staff when needed
• Department awards ceremony organization

Jan 2014Apr 2015

Business Processes Systems Optimization and Transformation Analyst

Infosys BPO

• Effective leadership to team, ensuring members are motivated and developing their skills and experience
• Resolving customer inquiries, high level, timely query support analyst for any data related problems
• Issue solving in cooperation with customers on North America market
• Active participation in problem resolution and interaction with different departments to ensure proper communication of problem resolution results to the customer
• Actively participating in continual improvement actions
• Data maintenance and reporting on daily basis
• Host huddle meetings to assign analysts to new tasks
• Controlling of international data management standard
• Maintaining process documentation
• Team dispatcher, direct work assignment from multiple clients to groups/individuals in the team, ensuring SLAs are met and processes are followed as defined by Internal Procedures
• VBA Tools creation and development (using HTML and Outlook) in organization daily work

Jul 2013Aug 2013

Territory Coordinator


• Management of deliveries distribution process
• Establishing action plan to meet/exceed metrics
• Ensure effective project communication & on time status reporting



Master of International Economic Relations, spec: Company on International Financial Markets

University of Lodz

Bachelor of Economics, spec: Banking

University of Lodz


E2E Supply Chain Masterdata
Project Management


May 2014Present

Valuable Leader

Indesit Company
May 2014Present

Effective database systems

May 2013Present

Applying Practical Knowledge of Transition and Project Management into Daily Business

Fujitsu Technology Solutions
Apr 2013Present

World Class Best Practices in Services

Fujitsu Technology Solutions