Work experience

Work experience
2009 - 2011

Relationship Manager

JP Morgan Chase Bank

Handled 150-200 mortgage accounts monthly; helped mortgagors obtain loan modifications and avoid foreclosure. Received recognition awards for my achievements in foreclosure avoidance and revenues recovered. 

2007 - 2008

Senior Advisor - Medical Records

Dept of Health

·Orchestrated health information management and medical records activities for the Department; ensured appropriate handling of all data and compliance with all Departmental standards, policies, procedures and objectives while maintaining strict confidentiality.

·Supervised record completion, transcription, coding, abstracting, filing, storage and retrieval of patient medical records.

Coordinated activities with medical staff to assure, expedient completion of medical records and processing of drug screenings; ensured records were released to authorized individuals only

2006 - 2007

Operations Manager

East Coast Shutters, Inc

Spearheaded all aspects of daily operations management for the main office, Customer Service and Accounting Departments. Oversaw distribution of hurricane-related protection products, customer installation scheduling, vendor relations management, and monitoring the QC inspection process.

·Provided unparalleled executive leadership and direction to company and managed accounts effectively, while working closely with field sales agents and installers to ensure on-time product delivery/installation and the highest quality customer service.

2003 - 2006

Project Manager - Operations

Spherion Staffing (Neg Program)

Managed operations, a staff of 14 and resources at 2 locations, organized and coordinated repair and maintenance projects throughout Brevard County, and assigned tasks and personnel from both locations. Monitored field personnel to ensure work quality and employee safety. Logged and maintained employee timesheets. Wrote daily project and employee status reports.

·        Successfully and consistently completed projects 25% ahead of schedule and under budget – the program was funded through a grant related to the 2004 hurricanes that made landfall in Florida (Charley, Frances, Ivan, and Jeanne).


Jan 2000 - Jan 2001

Computer Networking and Repair

Computer Training Academy

Received A+ certification from Comptia 3/22/2001

Certification # 10393082

Sep 1988 - May 1990


Pace University

Pace University, Lubin School of Business* Pleasantville, N.Y  10570.

Received BBA - Bachelor of Business Administration 1990 



Office Manager

Directed a staff of reports and oversaw resources efficiently. 

Computer Networking and Repair

Have a computer background with a certification in Computer Networking and Repair. Familiar with IT instruction and interfacing.

Knowledge of Microsoft Office Software

Very familiar with Microsoft office applications ie: office 97, 2000 and now 2010 with programs in Word, access, excel, powerpoint, viseo, and outlook.  Have a computer background with a certification in Computer Networking and Repair.

Teambuilding / Staff Supervision

Very experienced management professional who is knowledgeable, and has supervised / coached teams to professional success in customer service. Being in the Customer Service industry for 30 years has allowed me to gain a true and valuable understanding of our customers / clients and what it takes to be successful in this economy as competition is fierce. 

Customer Service / Client Retention

Have more than 30 years experience handling C-Level accounts and solving customers most complex issues concerning their accounts. Experienced working in and out of call centers taking inbound and outbound calls as well as training and motivating other sales / customer service professionals.

Project Coordinator

Experienced handling multiple projects simultaneously from inception to completion working under time contraints with budgets and limited resources.


Seasoned professional seeking position where working knowledge in building and maintaining the overall organizational infrastructure through innovative strategies will be fully utilized and expanded, with particular emphasis on:

Executive Operations Management Remarkable Client Relations Skills Collaborative LeadershipSetting / Maintaining PrioritiesContract Negotiation / AdministrationResource OrganizationProject Planning / ManagementTeambuilding / Staff Supervision Excellent CommunicatorSales / Marketing / Growth Professional Presentations C-Level / Client Liaison


swimming, boating, fishing, art, business, technology, cooking, sports, fitness, nutrition, movies, jazz, rock music, and relaxing with family and friends.