This boutique technical and organizational consulting firm provides a variety of services including general management, market and product strategy, sales consulting, project management, business analysis, business development and strategy, b2b marketing, software development, implementation and support services.
Kronos Systems NV, Zellik, Belgium
·Development of a multi-lingual quotation system with generation of proposal, personalized standard contracts and Statement of Work for the Efficient software product line and related hardware.
University of Brussels (VUB), Belgium
·Data analysis and cleanup combined with application development for the Belgian Cystic Fibrosis Register creating automated annual statistical reports. Later sold to the Scientific Institute for Public Health (WIV)
University of Ghent (RUG), Marine Biology Laboratory, Belgium
·Entire software development for registration, analysis and statistical study in Taxonomy (Tree of Life) first for Nematodes, then for Mysidacea and culminating in a configurable generic version.
Sofico NV, Zwijnaarde, Belgium
·Applications (1) managing the multilingual labels of the Leasebase application, (2) extracting material from 4000+ emails, (3) for planning, calculating and quoting multi-partner implementation projects.
Myriade NV, Drongen, Belgium
·Development of prototype of PV-Radar application for the Belgian Federal Police performing optical recognition on license plate photographs shot by speed radars. Sales & Presentation support.
ITC NV, Brussels, Belgium
·Project at UPC (Internet Service Provider) consolidating 15+ separate MS Access applications into a multi-user client-server configuration with SQL 6.5 back-end and simplified and automated maintenance.
A3 Consulting AG, Zurich, Switzerland
·Project Management, analysis and specification writing for an Event Management application targeted at the banking sector.
CLC, Kortrijk & Aalter, Belgium
·Complete bespoke application development for a private dermatology clinic (CLC) for managing the activities of several doctors and over thousand patients receiving 12 different types of skin treatments.
Recruited by Captor NV two months prior to its acquisition by USA company Kronos Corporation, to turn-around project implementations and support services for this Workforce Management software and hardware provider overseeing 5M Euro P&L center, 4 teams in 3 countries and a headcount of 45. Drove 20% revenue growth through cost reductions in 2007-2008.
·Turned around 3 heavily strained Implementation Services Units and redressed 50+ problem implementations due to a recent rushed new European product introduction.
·Concurrently, setup and prepared all Implementation Services Units for European launch of new USA flagship product as well as introduced Microsoft Dynamics ERP system in the service & support organizations.
·Conducted a product gap analysis as well as in-depth operational review and analysis of any flaws in execution of implementation projects and support in the European market. Re-directed employee incentive programs and changed team attitude towards interdepartmental cooperation and customer service.
·Reorganized a 4-site collapsed maintenance group supporting 2500 existing customers into a central location with local satellites with increased use of remote support and configuration resulting in improved quality of service and measurable improvement in customer satisfaction.
·Improved project initiation and service delivery by introducing a common project methodology, statement of work, pre-closure validation, standardized contracts and Service Level Agreements and discounting discipline. Reduced project backlog and improved utilization rate and profitability.
·Standardized interface offering to further improve service delivery and coordination with implementation partners and social agencies.
Recruited to turn-around multiple functions including Sales and Marketing, Product Development and Professional Services/Implementation for this supplier of software solutions and services to the vehicle leasing & fleet management market with customers in 15 countries on 4 continents and annual sales of 10M Euro. Helped grow team from 55 people in 2003 to 90+ in 2006.
·Initiated, defined and executed market analysis, marketing & communications functions, sales contracts, lead generation, and negotiations resulting in the addition of top customers worldwide with implementations in 6 countries including North America.
·Set up Channel Management team for the market introduction for the new flagship product as well as re-defined cost & pricing to target sales to larger corporate market demographic.
·Reorganized product development, introduced a 6 week release cycle with planning discipline and Quality Control, handling massive developments for 5 simultaneous implementation projects on a single software core.
·Influenced corporate reorganization to an external board; analyzed and revised strategy; wrote business plan that drove company to the next growth level.
·Identified, built relationships and negotiated with implementation partners and suppliers: CSC, KPMG, Logica, IBM, BEA, Oracle, Symantec, Business Objects, Microsoft, SUN, Citrix, Sybase, Unify
After the return from Mexico and Brazil in 1993, setting up Saudades VOF (import from Brazil) and simultaneously study of Microsoft Access & Visual Basic.
Early 1994, founding of Myriade NV. The main objective of this Belgian start-up was the development of software answering the requirements of On-Demand Short Run Electronic Color Imaging. I was active primarily in software development (analysis, specifications, project management and development). The application "PanPrint" was aimed at the digital color printing presses from Xeikon and Indigo.
Early 1995 subcontracted by Digital (DEC) for the prototype building of an enterprise-wide Windows Client-Server solution for one of their multinational customers. I participated in prototype and tool development and database design.
End of 1995, two additional software projects for SME companies, one active in Booth Construction for Fairs and the other in Fire-Safety Maintenance & Support. In 1998, another project in Taxonomy for the University of Ghent, Marine Biology Laboratory.
Other work was occasionally performed, as was some freelance work till September 2001, including several months in Zurich indirectly working for the banking sector. Activities include requirement analysis, functional specifications, system architecture, database design, interface design, programming, testing, documentation, rollout and support and regularly overall project management.
With rapid promotion and early technical assignments in the USA and Canada and management assignments in Brazil for this provider of business forms and electronic printing that was later acquired first by Wallace and then by RR Donnelly. In Brazil as functioning general manager of new Datagraphics division directed P&L, Marketing, Sales, IT, Product Development and Production and grew sales from 1.5M USD to 10M USD in one year and from 5 people in 1989 to 357 in 1991.
·Oversaw turn-around, market introduction of 3 product lines: Direct Market Mailings, Product Numbering and Barcode Systems.
·Developed and launched three new product lines including the first personalized magazine in the world mentioned in the New York Times produced by custom built software and industrial laser printers.
·Initiated and built from startup an innovative subsidiary, creating a consumer marketing behavioral database, in collaboration with the Marketing Director of American Express in Brazil that later sold to Ogilvy & Mather.
Optical Recognition Systems (Cognex Inc), Beyond the Basics of Direct Marketing (Dick Shaver), Corporate Marketing Strategies (Philip Kotler), Maxi-Marketing (Stan Rapp), Geografia de Mercado (Estudos Empresariais), Database Marketing (ABMD), Management Models (Dorsey & Rochat), Division Audit Datagraphics (McKinsey), Various SW development related (Microsoft), Crossing the Chasm (M. Wilkinson, TFI), Indirect Sales Channel Partners (Roularta & CSC), CMMI (Pro-Source), several HR related, a number of financial ones (balance sheets, etc)
Assembler on Z80 & M6809, Dbase, Pascal, Visual Basic, Windows API & ActiveX, Adobe Postscript Level 2, Transact & ANSI SQL, ASP, XML, XSLT, Microsoft Office, Access + ODE, Install- & Demo-shield, MS SQL Server (6.5 till 2005), Enterprise Architect (UML)
Conscription of 13 months. Lieutenant in the Transmission Forces. Training in Peuti. Service in Transmission at Headquarters in Tervuren. 1984
Broad management role with full Profit & Loss responsibility in a mid-sized company or business unit.
Start-up/build-up of operations, introduction of products or services, business development, one-off projects
Any industry but most attuned to long cycle solution-selling and complex project delivery in B2B environment
An accomplished intrapreneur with a passion for mapping strategy to execution and developing highly motivated, goal-oriented teams to deliver results for the start-up, growth and expansion of companies, products and markets for companies and customers across Europe, North and South America. Adept strategist and manager, able to translate vision into operational reality, attuned to long cycle solution-selling and complex project delivery in B2B environment with full Profit & Loss responsibility.
Business Plans Business Process Modeling Business Development
Market Strategy Marketing
Direct & Database Marketing
Indirect Sales Channels
Solution Selling, ROI selling Sales Collaterals Contractual frameworks RFI, RFP & Tender processes Due Diligence Process
Project & Program Management Budgeting, P&L Forecasting, Reporting Cost & Pricing
Documentation & Training
Software Design & Development After-sales Support
PMBOK, Prince2, ITIL