Director highly experienced , performance-oriented with extensive knowledge in directing operations with a high level quality and in all aspects of providing a world class customer service experience. Able to lead and improve performance of teams up to 750 employees and more. Expertise in developing strong customer / employee relationships leading to improved retention, attendance, increased business productivity and profitability and strategy. Creative and innovative leader, excellent communicator. Experienced in building and maintaining a motivated team environment while exceeding all expectations. International working experience in France and Nord africa. Extensive knowledge and experience of working with multinational and multicultural staff members.