Rick Piedade

  • Greater New York City Area, US

Electronic Trading Product Specialist / Sales Support Engineer / Support Desk Manager

Summary

Highly analytical, logical, methodical and series 7 & 63 licensed professional offering over 16 years of experience in delivering customized software/product solutions spanning front to back-office and middle-office operations, managing hedge fund client’s electronic trading environment, and participating in team and company initiatives to improve productivity and learning of staff and clients. In-depth knowledge of the Prime Brokerage business and an overall understanding of the equity and options markets including operational, administrative, and technology/infrastructure challenges. Tech Savvy by passion, solutions-driven professional, and a go-to person for the company and the clients; excels in overcoming challenges, winning client relationships by engineering customer-centric solutions, and spearheading projects while adding value to the business consistently.

Work History

Work History
Dec 2006 - Present

Electronic Trading Product Specialist, VP Prime Broker

JEFFERIES, NY, NY.

Collaborated with the Prime Broker Sales team and provided over 3 demos per week on electronic trading software (Realtick + REDI) and in-house OMS (Order Management System). Responsible for client on-boarding, providing training on the trading systems, and facilitating installation, customization, and user support on trading or software related issues. Visited clients’ facilities and ensured optimal utilization of system, client satisfaction, and productive client relations. Led the PB Trading Front End Support desk of 4 people and mentored new teammates through training.

Major Contributions:

  • Solely accountable for client acquisition and retention; presented outstanding demos and post-installation support resulting in securing new clients while retaining existing ones. Track record of clients sending e-mails of appreciation to direct manager and CEO of Jefferies acknowledging the efforts.
  • Instrumental in facilitating software enhancements in collaboration with the vendor. Vendor acknowledged the efforts and new ideas enabling liaison with developers every 2 weeks.
  • One amongst the 3 team members specially deployed to Connecticut to help the Fixed Income Desk for 6 months.
  • Single-handedly provided mass training classes for a migration of over 80 hedge fund clients from BNP to Jefferies. This included traders, portfolio managers and operations teams.
  • Enabled the organization stay firmly afloat in a fiercely competitive market scenario by ensuring custom built layout for every client.
  • Gained recognition from every client and co-worker as the best person they have ever worked with.
  • Pitched hedge fund clients on products and services in line with individual client needs.
  • Successfully managed client on boarding, custom trading page builds, and training for 400 clients.
  • Provided support for the PB front and back office including trade breaks, allocations, FIX issues, start of day files, easy to borrow lists, buying power numbers, restricted lists, fat finger limits, and corporate actions.
  • Served as a primary contact for electronic trading clients; demonstrated thorough knowledge of the trade flow life cycle, from executions to account allocations.
Jun 1998 - Dec 2006

Product Specialist / Project Manager, Vice President (Jan 2004 – Dec 2006)

BANC OF AMERICA SECURITIES LLC


Managed a “Hedge Fund Hotel” involving the provision of lease space to hedge fund clients as well as catered to their technology needs. Spearheaded a number of projects related to internet access, email hosting, phone systems, PC support, etc. Accompanied the PB sales team on prospective client sales visits to demonstrate and answer questions on Proprietary OMS systems, PB client website, and P&L software. Worked with the Dallas IQ team to coordinate training for new users, and provided first level support for alternate third party OMS software.

Major Contributions:

  • Successfully managed migration of the technology into a colocation at Verizon and reengineered the technology for backup and redundancy. 
  • Responsible for troubleshooting client allocation of trades on Prime Brokerage OMS to IQ.
  • Leader and an astute mentor to a team of Prime Brokerage technologists providing proprietary and third party support for trading software for over 100 hedge fund clients.
  • Effectively project managed client re-locations and expansions.
Oct 1997 - Apr 1998

Technical Services Coordinator

VBAND
May 1996 - Oct 1997

Associate Electrical Engineer

Curtis Instruments, Mt. Kisco
NY Associate Electrical Engineer

Education

Education

BS, Electrical Engineering (Major in Major: Electrical Engineering; Minor: Mathematics)

Manhattan College

Skills

Skills

REDI

Realtick

BACK OFFICE

TRADING

Sales Team

hedge funds

Prime Brokerage

Certifications

Certifications

FINRA (NASD) Series 63

FINRA

FINRA (NASD) Series 7 

FINRA

Text Section

Areas Of Expertise:

 Client Requirement Analysis and Solutions Delivery

 Trading Infrastructure and Product Support
 Emerging Technology Insights
 Sales Support and Administration Specialist
 Financial Information Exchange Protocol (FIX) and Networking Knowledge
 Complex Software and Hardware Issue Resolution  Multitasking in Fast-paced Environments
 Highly Organized and Strong Analytical Abilities
 Articulate Oral and Written Communication
 Quick Problem Resolution and Decision Making
 Client Relationship Management
 Team Leadership, Training, and Development
 Project Management and Issue Resolution