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Phuong Anh Nguyen

Software Quality Assurance and Customer Support

Work experience

Jun 2009Present

IT Supporter

Petrolimex Group Bank
Key responsibilities:
Support End Users using CoreBanking (Iflex Flexcube), Internet Banking, Reports, CITAD… Work with Business Users for Searching the Accounting Entries, Interest and Charges, Loan and Deposits…. error (base on using Banking knowledge, the Application, and mining DB) , indicate User error or System error.

Report Errors and explain to Iflex Supporter or Internal Develop Team to give solutions. Test fixed forms and execute fixed script sent by Iflex Supporter or Develop Team. 

Build Test Environment for testing forms, scripts or for user testing new products. Report problem to Manager.

Aug 2006Feb 2008

Software Tester

FPT Information System 
Work with customer to analysis busniess requirment, report to manager and explain the requirement to developer.

Develop Testcases and Testscripts (major SQL script)

Test Application System to ensure it running properly and meeting customer's  requirements

Support  End Users to use the System and report the error to manager and developers.