Responsible for both Implementation and Service accounts, totaling almost 200 hospitals
Duties include for staff reviews, personnel issues, interviewing/hiring of new programmers, workload distribution, vacation and sick time approval, as well as a number of other responsibilities to ensure the group as a whole runs smoothly.
Organize meetings to distribute information relevant to the group,
Encourage team members to share information and build strong lines of communication with each other.
Additionally I take on the direct task work and hospital assignments of a typical programmer.
May 2007Feb 2011
Programmer Analyst - Pharmacy
Trained in proprietary code languages: $T, NPR and C/S
Working with staff and customers to address issues
Troubleshooting and researching issues and coding solutions for customer systems
Researching software problems and implementing solutions
Coding, testing, and delivering software patches, as needed
Coding, testing, and delivering mandated regulatory enhancements
Handling all aspects of customer software updates
Providing custom programming as requested by customers
Setting up databases for customers and internal departments
Providing customer support for the Customer Report Writer
Oct 2006May 2007
Level 1 Help Desk Technician
Technical Call Center experience
Provided support and troubleshooting internationally including:
MS Office 2003
Sep 2002Oct 2006
Information Technology Help Desk Employee
Assisted students with programming and software questions
Supported Microsoft Office, Internet Explorer, and a variety of internally developed programs and tools.