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Work experience

Mar 2009Present

Sales and Marketing Manager

Waiheke Auto Rentals / Waiheke Rental Cars / Rentme Waiheke


Waiheke Auto Rentals / Waiheke Rental Cars / Rentme Waiheke all come under the one umbrella, and are very well known and respected in the local tourism market. In total the companies own over 100 vehicles in total. The company consists of 9 fulltime staff, and 4 part time staff. Between the three rental car companies we process in excess of 13,000 vehicle rentals a year.


ØStreamline the Rental Car booking system from a fully paper driven environment to a computerised booking system

ØCreated an operation manual for staff in ensure better continuity of information to present and future staff

ØCoached staff on the new computerized booking system to ensure a smooth transition from the old system.

ØFollowed up on customer disputes, and damage resolution.

ØWorked with the Directors of the company on strategies to increase sales

ØChampion a superior customer service culture within the team, consistent with the companies objectives to foster an outstanding customer service experiences.


ØSuccesfully managed to not only maintain budget projections, but acutally exceeded them in a market that has been in recession for the last 2 plus years.

ØThe new computerised booking system not only speed up the whole booking process, but also gave us a raft of back end reporting that we didn't have access to previously

ØSet sales targets for employees to meet

ØDevelop and implement policies and processes providing outcomes that will improve the standards of all staff.

ØProvide leadership, to all staff and provide them with a pleasant work environment.

ØImplementing marketing strategies designed to increase revenue.

Jan 2008Mar 2009

Account Manager

Canon NZ


 Canon is a company synonomous world wide for it's quality products, and innovative technology.

Canon (Hamilton) is repsonsible for servicing small to medium businesses and to fulfilling their printer / copier and general print requirments. The Hamilton branch employed 4 x Account Managers / 6 x Technical staff / 1 x Admin / Contracts Manager.

Some of our biggest customers were Waikato District Council, Te Awamutu High School etc


  • B2B - Business to business selling to the small to medium business market

  • Liase with technical support to ensure that copier faults were fixed in a timely manner

  • Coordinate technicians to install and test new photocopiers for customers, and generally ensuring a smooth hand over.

  • Organise training for customers when a new system is installed

  • Generate new business through a combination of cold calling, referrals etc.

  • Look after existing database of customers, keeping in regular contact in ensure customer high customer retention rates


  • Not only was I able to retain customers, but in a number of transactions I was able to upsell the customer to a superior copier at a greater cost. 

  • Consistently achieved and exceeded sales targets

  • Successfully turned around some very disgruntled customers, through my superior negotiation skills, and disputes resolution skills

Oct 2006Jan 2008

Advertising Account Manager

Sky Television


Sky Television delivers are range of quality programmes on a pay for view basis. Prime Televison is the the free arm of Sky Television, and as such most of the programmes were paid for through advertising revenue.


  • Generating new sales avenues through cold calling, referrals, following up on telephone enquiries

  • Liasing with Advertising Production team, and customer to ensure their adverts were produced in a timely manner with the right amount of input from all parties

  • Allocation of advertising time slots of the Prime Television and Sky Television networks. Correct allocation of time slots was critical to ensure the customer was reaching the right target audience, in turn maximising their exposure to the desired market.

  • Converted existing customers who hadn't advertised for some time into live customers again.

  •   Meet and exceed sales targets


  • Regularly achieved status of number one in the office

  • Bought on the most new customers in the office 

  • Generated a large amount of revenue through customers who had advertisised in the past, but handn't been contacted in years 

Mar 2001Oct 2006

Residential Property Broker

Professionals Real Estate


  • Providing clients appraisals on a fair market vakue for their property, based on research of the local neighbourhood.
  • Negotiating on behalf of my Vendors to ensure they maximised the return on their biggest investment, their home
  • Working with buyers to find the property that best suits their needs

  • Mentored and coached other staff on such things as sales techniques, as overcoming objections, cold calling techniques, targetting opposition properties etc.

  • Delivering outstanding customer service
  • Ability to close a deals


  • Consistantly rated No. 1 the office for listings and sales

  • 80% of my business comes from referrals, or repeat customers. Getting a client is just the beginning, keeping the client happy requires ongoing contact and follow up

Jan 1989Mar 2001

Technical Help Desk Engineer

Telecom NZ


  • Oversaw the successful implementation of customers network changes - MAC - Moves adds and changes.

  • Remotely monitored, customers devices on a 24 hrs rotational roster (Cisco, Nortel)

  • Resolved data network faults

  • Managed customers Firewall Security

  • Coached new staff un fault finding techiques

  • Assisted Design Engineers with customer Projects.

  • Shift supervisor, responsible for leading the staff, and upholding the Telecoms standards


  • Consistently met companies KPI's, therefore achieving my company bonus.


Jan 2006Dec 2006

Management Diploma

Massey Unversity
Jan 2000Dec 2000

Cisco Certified Network Associate

Telecom NZ