Sales and Marketing Manager
Waiheke Auto Rentals / Waiheke Rental Cars / Rentme Waiheke
Waiheke Auto Rentals / Waiheke Rental Cars / Rentme Waiheke all come under the one umbrella, and are very well known and respected in the local tourism market. In total the companies own over 100 vehicles in total. The company consists of 9 fulltime staff, and 4 part time staff. Between the three rental car companies we process in excess of 13,000 vehicle rentals a year.
ØStreamline the Rental Car booking system from a fully paper driven environment to a computerised booking system
ØCreated an operation manual for staff in ensure better continuity of information to present and future staff
ØCoached staff on the new computerized booking system to ensure a smooth transition from the old system.
ØFollowed up on customer disputes, and damage resolution.
ØWorked with the Directors of the company on strategies to increase sales
ØChampion a superior customer service culture within the team, consistent with the companies objectives to foster an outstanding customer service experiences.
ØSuccesfully managed to not only maintain budget projections, but acutally exceeded them in a market that has been in recession for the last 2 plus years.
ØThe new computerised booking system not only speed up the whole booking process, but also gave us a raft of back end reporting that we didn't have access to previously
ØSet sales targets for employees to meet
ØDevelop and implement policies and processes providing outcomes that will improve the standards of all staff.
ØProvide leadership, to all staff and provide them with a pleasant work environment.
ØImplementing marketing strategies designed to increase revenue.