Download PDF

Summary

Experienced software developer with several years of knowledge in SDLC, web API, mobile platform, Android, iOS and desktop development. Expertise in technical project requirements and project development and support.

Work History

Sep 2013Present

Owner

CuePC

Owner, CuePC providing affordable, dependable and quality computer repair services to the greater DuBois, PA area. We focus on home users, as well as consulting on business services. 

Mar 2015Present

Senior Technical Support and Associate Developer

BetterTrades

Level 4 Technical Support

Works with, and oversees technical support services from Level 1 through Level 3, as well as works alongside other Level 4 technical support representatives, to provide services to students, clients, and internal agents.

Jan 2013Mar 2015

Freelance Software Development

Self Employed

Worked with various services such as oDesk, Work Market, Freelancer to obtain software development contracts, computer work, network support and computer repair.

Nov 2007Dec 2012

Helpdesk Support

BetterTrades

Technical Support,  Levels 1-Level 3 support

  • Frontline support for over 20,000+ students, instructors and internal clients & provided training to new hires. 
Feb 2010Oct 2011

Internal Project Lead

BetterTrades
  • Tasukete 3 written in C# .NET, XML and JSON allowed for ticketing, remote support, as well as chat, and alerts. 
  • Ayudanos, fully written in C# .NET utilizing MVC patterns allowed for support management, time clock, multiple embedded applications, remote ticketing, knowledge base and internal support requests.
  • LogMeIn Dashboard, C# application written with the need to manage all of our support sessions in a streamlined UI.
  • Tech Support Toolkit, NSIS automation with dozens of tools to fix and repair computers and manage our internal and customer facing software packages.
Jan 2004Jan 2006

Computer Administrator

Tower Realty
  • Built custom network computers for client
  • Setup Managed network setup for entire office
Feb 2000Oct 2002

Communications Computer System Controller

United States Air Force

Managed long haul network communications and computer systems

Education

May 2013Jun 2016

Credits Towards Bachelor of Science in Mobile Development

Full Sail University

32-month online program teaching programming and design fundamentals which provide the tools to start a career producing a range of interactive content for different mobile platforms (Android, iOS, Web).  Courses focus on Objective-C, Java for Android and Web, Appcelerator Titanium, Xcode and even the iOS SDK.  Students are taught JavaScript and HTML web standards, integration using JSON and REST API's, and SQL (to include core data) management. The MDV (mobile development program) includes Design principles on UI/UX front end GUI design, Auto Layout for iOS and proper graphic design techniques.  In the end, the student is a well rounded, multi-platform exposed mobile developer ready to tackle the current Apple and Google Play markets.

Recommendations

Level 4 Technical Support
BetterTrades

Cary Barron (Citrix Certified Enterprise Engineer, CCP-V)

Phillip is one of those managers who has the patience to train new technicians. In my 15 years of Information Technology work, I have worked with two people that are universally adaptable, and he is one of them. Phillip is constantly putting out technology fires and is an expert under pressure. He is the most knowledgeable programmer/coder I know. From creating a backbone chat system for company wide communications, to specialty tools used internally, as well as fixing issues within SQL DB's, and expertly repairing maleware/virus infections, he can sniff out a root kit a mile away. Phillip is expertly talented in I.T. Throw him into any situation he'll have a way to resolve it. 

Top Skills: Great supervisor, Patient, Extremely knowledgeable on all types of technologies, Dedicated, and is the ultimate go to guy. I recommend him highly to anyone.

Ryan Litchfield (Pres. at TISA Financial)

Phil was my favorite tech when we worked at Better Trades. All of the techs were very competent but as a frequent recipient of help with computer issues, Phil was the most tenacious and skilled. He relished solving problems. I felt like he had been waiting for me to bring him a tough one. He was quick to diagnose and find a solution and it helped me keep my system running so I could function in my role. 
Nothing but high marks.

Justin Daniels (Director of Development at CodeReady Solutions)

Phillip is an on-task individual with an eye for detail. He is always willing to go above-and-beyond for both corporate and end-user support, and takes tasks that may be outside the norm in stride and to successful completion. He is what I would deem to be an invaluable asset to any enterprise.

References

Personal and Professional References are available upon request.