Philip Simpson

Proven ability to manage cross-cultural teams effectively

Work History

Work History
Jul 2011 - Present

Service Manager

Wall Street English; Shanghai & Nanjing

Interviewing and hiring new members of the service team

Develop and deliver trainings to all centre staff based on centre needs

Write and deliver regional level trainings for management candidates 

Using NPS to gauge and improve customer satisfaction

Assisting the Centre Director with managing the operating costs of the centre

Managing students success through KPIs CSR systems such as Salesforce

Guiding multiple teams through rebranding, restructuring and new product implementation

Creation and management of social media profiles (Wechat ID WSE_SH12)

Jan 2008 - Jul 2011

Foreign Trainer

Wall Street English; Shanghai

Taught 30 classes per week to students of various levels and backgrounds

Created captivating class materials

Created nationally used materials for public speaking and photography

Aug 2007 - Nov 2007

English Teacher

Academy of English Studies; Folkestone

Created tailored syllabus for short-term intensive students

Organised and led large group activities & excursions


Aug 2007 - Sep 2007

Certificate in English Language Teaching to Speakers of Other Languages

Embassy English, Cambridge

120-hour observed teaching experience

Sep 2003 - Jul 2007

Bachelor of the Arts; Philosophy

University of Kent

An in-depth study of Social Philosophy, Ethics, Logic, and aesthetics