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Rethinking Collaborative Communities

I am an experienced community manager and thought leader in online and offline communities.  I'm driven to understanding, systematizing, and repeating positive interactions.  I've been called the "manufacturer of clue" - I thrive on collaboration, and I'm just nosy enough to want to learn everything about... well, everything.  

I will not work in your silo, and I will not stay inside my "box" - but I will help you understand and listen to communities in ways you didn't know were possible.... the good, the bad, and the ugly.  

I won't be satisfied until I'm working for someone that I hired - and that day isn't going to be long, I know it.  Let's understand, let's develop, let's collaborate, and let's learn together.  

In short, let's have an adventure!

Work experience

Feb 2012Present

Director, Community Advocacy

Wikimedia Foundation
  • Closely integrated in teams that deliver strong cross-functional results, including taking a leadership role in the collaborative rewrite of Wikimedia's Terms of Use (critically referred to as one of the best on the web).
  • Lead strategic change management for the deployment of VisualEditor, Wikipedia's next generation editing interface, to more than 100 websites, including preparing the volunteer editing community and leading a cross-functional team throughout the successful deployment.
  • Serve as team lead for issues related to user trust and safety, including responding to suicide threats, other threats of imminent harm to people and property. Designed the protocols used to evaluate these threats in line with industry best practices.
  • Keeper of the relationships with federal law enforcement.
  • Privacy watchdog within legal team and staff - assuring that staff access rights were properly audited and evaluated regularly, and were without misuse.

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Articles or books that I contributed to (in whatever small way):

Jul 2008Feb 2009

Head of Reader Relations & Facilitator, Strategy Project

Wikimedia Foundation
  • Lead the 2010-2011 fundraiser, bringing in $16M in 50 days, double the previous year total in less time.
  • Facilitated the development of a groundbreaking five year strategic plan for the Wikimedia movement, which was run in the "wiki way" - publicly and open on a wiki, with input from more than 1,000 contributors globally.
  • Work done with our strategic planning initiative was featured on Fortune Magazine's website (co-branded with CNN) and was a finalist for the Harvard Business Review M-prize.
  • Head the Reader Relations and customer service operations of the Wikimedia Foundation in supporting a top ten web property internationally.
  • Work closely with cross-functional teams to define the needs of various groups of users.
Dec 2006Aug 2008

Research Associate

Q2 Consulting
  • For this boutique consulting firm, I was instrumental in the evaluation of state and federally funded grant receiving organizations.  
  • After thorough literature review, assisted in the development of grant proposals.
  • Evaluate granted organizations to see progress toward measurable goals, in compliance with federal rules and procedure.
May 1998Jul 2000

Operations Manager

Convergys Corp

As Operations Manager, I was responsible for a team of approximately 100 as they conducted inbound and outbound customer service and member win-back calls for DirecTV.

Managed the creation of an outbound winback team, including operating pilot equipment based on the Genesys (Alcatel) middleware.