Responsible for managing the full project lifecycle of technical projects.This includes leading the planning, development, testing and implementation of all project deliverables. Responsible for managing the budget, project plan and all the project management procedures including, scope management, issues management, risk management, resource allocation and management. Managed the development of the re-write of the Nova client boarding applications, worked with a cross functional team with representation from the Operations Support, Fulfillment, Systems Development, Quality Assurance, Network, Shipping departments
§Actively managed and implemented a wide variety of software and infrastructure projects from the program- to support-level (Domestic and International).These software development projects utilized Java, HTML, .Net, MircoFocus, Oracle, DB2, SQL, Stratus (hardware and application), and COBOL (mainframe).
§I managed the implementation of new clients. These implementations involved the processing and settlement of all daily transactions associated with the clients as well as the development and delivery of monthly statement files.
§Contributed to the creation of the Project Playbook, the playbook is a comprehensive document describing technical/business project management and SDLC for the PMO and contains Visio process flows, RACI charts, and process descriptions.
§Responsible for implementing TIBCO solution for coordinating processes across applications and platforms.
§Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs
§Lead meetings and task force activities to identify project goals, gain consensus on project steps, schedule and implementation procedures and estimate project costs, foster cooperation and involvement from support team.
§I provide the executive team with dashboards (e.g. accomplishments, timelines, issues, metrics, and financials) on all initiatives (approximately 10 projects at a given time). I have established dashboard template using MS PowerPoint with imports from Excel (charts and graphs) and Visio timelines, MS Word and MS Project.
§Managed the bi-yearly Master Card and Visa regulatory releases, which involved evaluation of the current software and generating requirement documents for the modification of the effected systems.
§Prepare project status reports; provide alterations in project plan as needed.
§I was responsible for the development and implementation of the Dynamic Currency Conversion product for the North American Market. I was responsible for the development from inception to implementation of the software enhancements and modifications.
§Managed translations of business objectives into functional and design requirements, project feasibility studies, cost benefit analysis, user specifications and test criteria.Managed projects and scheduled insuring on time project delivery.
§Responsible for the upgrade of Nova’s inbound/outbound call center software, this involved the installation of a new IVR system as well as upgraded desktop software.
§I was responsible for the upgrade of the inbound modems utilized by all the U.S. merchants to communicate with Nova.