Philip Nwokoye

Remediation Case Handler(Asset Finance) contractor at Blackhorse Working in the asset finance department within the Payment protection insurance remediation review team to investigating/reviewing PPI complaints in accordance to current guidance policies on a daily basis. Assessing complaints fairly and giving appropriate and balanced considerations to all available evidence and any other information available. Dealing with complaints as a result of PPI miss-selling taking into account any risks of the Bank's reputation and ensure they are handled in accordance with the Financial Services Authority. Use initiative in developing resolutions to complaints contacting customers when required to ensure solutions satisfy both customer and the business.

Customer Service-March: first line Customer Service agent Hennes and Mauritz Ltd call centre. Managing customer accounts for UK on a daily basis, and providing support for Sweden and United States customers when required, dealing with credit accounts and advising on payment issues, processing payments, performing credit checks for new accounts and upgrades of accounts. Investigating accounts, dealing with complaints and escalations as well as liaising with stores to come to a reasonable solution, Identifying sales opportunities and rendering advise based on customer's needs and reaching my weekly and monthly targets answering and resolving any customer issues over the phone or via email and updating customer accounts Working within a team to meet service standards I was responsible for coming up with a solution to increase email quality and handling time that helped the team to reach targets

Freelance Project Fadgico Nigeria Designed layouts for residential and commercial structures Performed load and stress analysis

March-September) Benin City Nigeria-Intern Site Civil Engineer Road works

grid and Energy Demand Management University Projects Group project to design Biomass plant for heating at Heriot-watts halls of residence estimated to save up to 1800 tonnes of CO2 emissions per academic year. Business plan proposal and design of a 46MW wind farm at Kirkcudbright with 1MW 6MWh storage capacity Sodium Sulphur NAS battery. Design of Photovoltaic module for residential lighting system with storage facilities. Design of Pumped Hydro system. Modelling, simulation and load profiling for active demand management and scheduling of a residential unit. 2014(June-August) Masters Placement with Siemens Transmission and Distribution Plc Smart asset management: Wireless Sensor Networks(control and instrumentation). This research was focused on providing an improvement to the current GIS monitoring system by investigating the inter-operability and efficacy of a wireless sensor network solution. The aim was to achieve inter-operability with existing monitoring system and reduce costs in expensive wiring, costs in installation and deployment, as well as improving the flexibility the monitoring system as opposed to SCADA. Produced and prepared a test plan for the research Designed 10 year battery life for a wireless sensor network solution and recommended a solution for the inter-operability with the current monitoring system. Calculations produced using MathCad Organised the purchase, design and construction of test bed elements. Performed simulation of proposed WSN to investigate the energy consumption and performance. Investigation confirmed energy reduction of around 99.8% on transducer side and overall 80% reduction by duty cycling of radio. Design and construction/Machining of a 200bar pressure Vessel. Calculations produced using MathCad and drafting with PTC Creo parametric Produced a final report on the efficacy of the wireless sensor network towards monitoring of grid connected assets in a substation environment. Finance

Customer Service Advisor UK

Care Assistant Blenham

Part time Retail Security Officer SecuriGroup

Projects projects All calculations performed using MathCad Ptc and or Matlab depending on project needs. Drafting was performed using AutoCad. Design of 2 lane multi-girder steel-concrete composite bridge with foot way. Analysis simulation with STAAD Pro Finite element and stress analysis/modelling of deep beams and steel plates Design and analysis of cantilever retaining wall Investigated and provided a report on early thermal cracking in liquid retaining reinforced concrete structure Architectural and structural Design of 10 storey 5 Star Hotel(AutoCad/MatLab/Mathcad) Design of pedestrian reinforced concrete bridge and structural detailing AutoCAD

World scope investment Akwa-Ibom Nigeria: Civil Engineer Substation Supervised the laying out, construction and installation of High Voltage substation, cable injection and drainage systems across different sites Site preparation and laying out for construction work Providing Structural design computations and detailing.

Foundation Design Created CAD drawings September Duties Airport construction: Civil Engineer/work experience Daily site supervision of ongoing construction projects by contractors. Assisted in preparation of engineering designs, plans, drawings, specifications, and cost estimates Performed design calculations Supervised runway construction, drainage systems and steelwork for Hanger structures Assist in supervision of laying out and site preparations. Assisted in monitoring and supervision of site preparation, runway construction, foundation, pavement construction, culverts and interim roads. Organising and supervising non-destructive testing of completed works and producing daily reports Prepared engineering studies and reports.