Remediation Case Handler
Remediation Case Handler(Asset Finance) contractor at Blackhorse Working in the asset finance department within the Payment protection insurance remediation review team to investigating/reviewing PPI complaints in accordance to current guidance policies on a daily basis. Assessing complaints fairly and giving appropriate and balanced considerations to all available evidence and any other information available. Dealing with complaints as a result of PPI miss-selling taking into account any risks of the Bank's reputation and ensure they are handled in accordance with the Financial Services Authority. Use initiative in developing resolutions to complaints contacting customers when required to ensure solutions satisfy both customer and the business.