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Philip Jann Salvador

Senior Service Leader


Driven service-minded professional with more than 8 years of experience in all aspects of restaurant operations comprised of both front and back of house operations. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest needs.  Strengths include communication, service delivery and development and operational management.



B. Science in hotel and Restaurant Management

Bulacan State University

Work experience

Oct 2011Present

Senior Service Leader

Bord Eau Restaurant - French Fine Dining - Shangri-La Hotel Abu Dhabi
  • Deliver superior guest services and ensure absolute customer satisfaction
  • Provide feedback to staff and keep them upbeat and productive
  • Meeting and greeting guest and organizing table reservation
  • Preparing reports at the end of the shift/week, including staff control, food control and sales.
  • Maintaining high standards of quality control, hygiene, and health and safety.
  • Nurture a positive working environment and lead by example
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Apr 2010Oct 2011

Service Associate

Sofra BLD- All Day Dining Restaurant - Shangri-La Hotel Qaryat Al Beri Abu Dhabi

Jul 2009Mar 2010

Service Leader

Sirena / Solana - Seafood Restaurant - Shangri-La's Boracay Resort and Spa

Mar 2009Jul 2009

Service Associate

Vintana- All Day Dining Restaurant- Shangri-La's Boracay Resort and Spa
Feb 2006Aug 2006


Fiesta San MIGUEL- Dusit Thani Makati City, Philippines

Core Strength

  • Customer focused
  • Troubleshooting
  • Organizing, Planning, and Prioritizing Work
  • Hands on team player
  • Articulate
  • Always pro-active
  • Verbal communication 
  • Multi-tasking


Ms. Nerea Sorribes -           Head Sommelier

Island Shangri-La Hong Kong

[email protected] 

Mr. Jhad  Kheirallah - Assistant Director of Food and Beverage

Shangri-La Qaryat Al Beri Abu Dhabi

[email protected]