Work History

Work History
Feb 2010 - Present

Assistant Director of F&B

MARTINHAL BEACH RESORT & HOTEL

Develop, implement and maintain quality standards for outlets, including supervision and direction of service staff.Ensure excellent customer service. Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet.Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.Schedule and direct staff in their work assignments. Interact positively with customers promoting hotel facilities and services.Resolve problems to the satisfaction of involved parties.Answer telephones in a clear voice, coordinate and document reservations.Organize special events in the restaurant such as receptions.Maintain communication with all departments to ensure customer service needs are met. Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.Give guidance toward improvement and make necessary adjustments for consistency. Maintain profitability of outlet to support overall hotel operation.Control payroll and equipment costs (minimizing loss and misuse).Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.Evaluate cost effectiveness of all aspects of operation.Develop and implement cost saving and profit enhancing measures.

Jul 2008 - Sep 2008

In Room Dining Manager - TASK FORCE

RITZ CARLTON - ABAMA GOLF & SPA RESORT

Leads and manages In Room Dining Department. Establishes and maintains a seamless level of luxury service throughout the Restaurant, Room Service and Mini-bar departments. Establishes and manages budget for Food & Beverage operations to maximize profitability, while maintaining luxury service levels. Functions as the point person for union issues and assists in training managers on how to manage a union workforce. Evaluates and modifies current vendors and contracts as needed. Ensures that staffing levels are correct and to agreed standards and are not exceeded without prior consultation. Establishes Food & Beverage SOPs for a room service and minibar department. Works with corporate Sales and Marketing department to create effective promotional and sales driven ideas to maximize revenue and exposure. Works with The Surrey's Public Relations team to maximize exposure of the bar and Restaurant. Perform any other duties and special projects required by senior management

Mar 2007 - Jul 2008

In Room Dining Supervisor

RITZ CARLTON – PENHA LONHA HOTEL & GOLF RESORT

Leads and supervise In Room Dining Department. Establishes and maintains a seamless level of luxury service throughout the Restaurant, Room Service and Mini-bar departments.Ensures that staffing levels are correct and to agreed standards and are not exceeded without prior consultation. Establishes Food & Beverage SOPs for a room service and minibar department.  Works with corporate Sales and Marketing department to create effective promotional and sales driven ideas to maximize revenue and exposure. Perform any other duties and special projects required by senior management

May 2004 - Mar 2007

Assistant Director of F&B

SENHORA DA GUIA HOTEL - LUXURY BOUTIQUE HOTEL

Analize the daily needs of operation, Assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments (room service, restaurants, banquets, kitchens)Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result Participate with the chef, Maitres and managers to create an attractive and merchandising menus designed to attract a predetermined customer market. Control of food, beverage and labor costs among diferent departments.

Education

Education
Jan 2004 - Dec 2004

Post Graduate

ESHTE
Sep 1995 - Jul 1998

High School

EHTE