Patrice Good

Objective

A client service professional with proficiency in building client relationships, communications and support of daily operations.  Seeking a challenging career with a growth oriented company offering opportunity for advancement and professional development.

Summary

Qualification Summary

  • Continually recognized with positions of increased responsibility for outstanding work ethic.
  • Self starter with ability to multi-task; exceptional organizational skills with a focus on completing multiple projects in a deadline environment.
  • Forged and maintained relationships with clients.
  • Sucessful in identifying client's inefficiencies and implementing solutions.
  • Achieved a 95% customer satisfaction rating earning consistent repeat and new business revenue.

Work History

Work History
Nov 2008 - Present

Product Manager

Bowne

Responsible for product life cycle from development through to and  including deployment.

  • Created and maintained business requirements.
  • Ensured product supports company's overall strategy and goals.
  • Worked with all areas of company in an effort to deploy application efficiently.
  • Communicated with both internal and external stakeholders to identify future needs and expectations.
  • Conducted research based on Develpment's requests.
  • Hosted monthly meetings to demonstrate development functionality and to solicity valuable feedback.
2007 - Oct 2008

Director of Client Service

Bowne/GCom2 Solutions, Inc.

Acted as liaison between cleint, Business Development, Production and Implementation Services.

  • Indentified client's inefficiencies specific to production output and the need to automate process specific to legal requirements.
  • Conducted product demonstration for proprietary application designed to increase production efficiencies.
  • Assumed Project Manage role necessary to implement proprietary application required by client's needs.
  • Sold proprietary service to clients; prepared written agreements necessary to proceed with process.
  • Trained Manager's in preparation of Board of Director's internal reports and proper invoice billing.
Aug 2005 - Oct 2007

Regional Manager of Mutual Fund Services

GCom2 Solutions

Managed a variety of client sites with focus on overall growth and development of existing relationship.  Worked in conjunction with Senior Management, Business Development and Application Development on the develpment of a service application created to increase client/and or product efficiency.

  • Provided technical support and training to clientele regarding proper product usage to ensure greater customer satisfaction.
  • Excelled with minimal supervision, maintaining strong commitment to company and colleagues.
  • Increased revenue stream through the identification of client's needs with the implementation of internal application efforts while incorporating value-added services necessary to ensure client satisfaction.
  • Documented detailed procedures specific to client's implementation of proprietary software applications.
  • Supported marketing efforts of the company with the various client sites by introducing future products and related features.
  • Mentored staff of seven (7) to maximize productivity and efficiency, ensuring stable work environment and low turnover rates.
Jul 2001 - Jul 2005

Manager of Mutual Fund Services

Gcom2 Solutions

Responsible for expanding the depth and scope of prior responsibilities to include but limited to the development of a steady revenue growth pattern with existing client.

  • Established and developed new contacts and relationship with client, thereby generating additional sales and revenue.
  • Expanded scope of business relationship beyond current boundaries through direct interaction with a variety of departments including Accounting, Marketing, Legal and Compliance.
  • Coordinated efforts between clients, departments and legal representatives ensuring efficiencies, thereby reducing excessive overtime charges and errors.
  • Directly responsible for training and developing Assistant Manager's skill set to facilitate the production cycle of a newly acquired facility.
  • Responsible for continuous development, evaluation and promotions for staff of seven (7).
Jan 2000 - Jun 2001

Assistant Manager of Mutual Fund Services

GCom2 Solutions

Coordinated various processes to ensure the design, production and distribution of 800 SEC registered reports.  Assisted management in developing and maintaining a client relationship that initiated with the inception of the company.

  • Increased annual revenue by 32%
  • Gained full understanding of current processes and implemented new procedures facilitating departmental efficiencies without jeopardizing quality.
  • Maintained communication link between all parties involved in the financial statement process.
  • Prioritized work schedules and delegated assignments in an effort to meet all deadlines.
  • Developed and evaluated a seven (7) person staff.

Education

Education