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Quality minded individual focused on customer service and compliance.Strong problem solver with the ability to make decisions in pressure situations.Strong work ethic and integrity.

Work experience

Sep 2005Dec 2008

Regional Customer Service

Arnold Transportation Services

            REGIONAL CUSTOMER SERVICE                    January2008-December 2008

            DRIVER MANAGER                                            September 2005-January 2008

            Arnold Transportation                                                                            Dayton, OH

  • Planned, organized, and scheduled delivery logistics for The Bon-Ton stores from the Fairborn, OH distribution center
  • Analyzed customer freight lanes to maximize utilization of trucks and align with business directives
  • Supported focused communications with team members for quality improvement in Customer Service and Operations
  • Prioritized customer freight needs in geographical areas based on projected truck availability, direction of freight, and revenue
  • Problem solving and decision making for exception shipments
  • Used AS400 and satellite tracking to maintain load status and updates
  • Completed weekly reporting and tracking of driver activity related to turnover, utilization, and miles driven
  • Managed drivers and routes maintaining ISO compliance for JIT production automotive freight supporting General Motors and Mercedes-Benz
  • Ensured compliance with Federal and State D.O.T regulations

Guest Service Team Leader

            GUEST SERVICE TEAM LEADER                                      June 2005-June 2006

            Target Store 1252                                                                                  Dayton, OH

  • Organized cashiers to ensure guest experience was enjoyable and check out was fast and friendly
  • Planned and scheduled lunches and breaks for cashiers during my shift
  • Tracked and coached cashiers on their speed and efficiency at checking out guests

Operations Manager

Helm Distributing

          OPERATIONS MANAGER                                                        July 2004-May 2005           

           OFFICE MANAGER                                            November 2002-November 2003

Helm Distributing                                                                                    Dayton, OH

  • Supervised 8 commission based drivers for performance management, goal setting, and customer service
  • Inventory control including identification and resolution of inventory discrepancies for products serving a number of grocery chains
  • Managed accounts receivables and payables activities
  • Processed payroll for 12 employees
  • Reviewed routes and inventory submitting continuous improvement solutions to upper management. Included networking inventory computers for greater efficiency
  • Analyzed sales trends to assist in evaluation of sales goals
  • General warehouse maintenance responsibilities

Head Gymnastics Coach

Creek Flipsters