Vice President & Chief Technology Officer
Applera Corporation / Applied Biosystems
Vice President and Chief Technology Officer (2007-2009)
Directed IT operations, systems engineering, and architecture organizations involving 120 employees. Supported technology infrastructure and business applications development, identified and harnessed new technologies, globalized existing technologies and practices, and created standards and common system design patterns. Conducted daily operations meetings to assess infrastructure status and address issues. Reviewed technology projects and designs, and provides technical program expertise to key business leaders. Ensured architectural compliance for all hardware and software acquisitions and oversees technology standards as needed.
- Reinvigorated a demoralized operations group and achieved average customer satisfaction ratings of 4.7+ on 5-point scale by establishing challenging IT operations service standards.
- Produced dramatic improvements in SAP response time and throughput through a rigorous program of analysis, tuning, and review of custom programs.
- Pressed standardization and globalization of IT policies, reducing system development and maintenance costs while improving product and service quality
- Developed comprehensive technical roadmaps with global task forces.
- Ensured compliance with SDLC methodology and best practices by introducing a Technical Program Review process for all business application and technical infrastructure development projects. This process improved product quality, and reduced late project "surprises."
- Stimulated numerous technology refresh and optimization projects to ensure the renewed robustness of the IT infrastructure.
Program Executive, Applied Biosystems E-Commerce Program (2005-2007)
Hand-picked by CIO and business VPs to assume management of struggling e-commerce portal development program involving 40 employees, external integration partner with 75 employees, and development costs exceeding $20M.
- Delivered e-commerce portal program's 1st production release and additional enhancement releases, and directed production operations for 1st 18 months, addressing the customer feedback that they "loved our products, and wished they could buy them from someone else."
- Surpassed business targets dramatically: secured $51M in new orders vs. $34M goal in 1st full quarter of operations, representing 43% year-over-year increase, and $193.3M in new orders vs. $185M goal in year 2.
- Achieved recognition for e-commerce system by winning Computerworld Honors Program Laureate award in 2006.
Vice President, Enterprise Architecture and Chief Architect (2003-2007)
Managed Enterprise Architecture and Systems Engineering groups to establish global IT strategy, introduced new technology, reviewed systems design, created IT roadmaps, and determined company-wide IT standards. Directed development and delivery of a new enterprise architecture including business, information, solution portfolio, process, and technical architectures to create overarching direction for IT organization.
- Facilitated translation of business processes into IT systems by spearheading creation of 1st Applera Enterprise Architecture, plus domain architectures for business intelligence, systems management and operations, service-oriented architecture, and business process management. Demonstrated the feasibility of a set of IT roadmaps that could be traced to business vision and strategy.
- Recommended replacing customized manufacturing systems with off-the-shelf system in 2002; suggestion being implemented in 2007 as part of $40M program.
- Delivered the first version of the Applera Enterprise architecture in 2005, as well as the first version of the related Global Information Technology Strategy in 2006. Both were rooted in focus groups with business leadership to derive a common requirements vision, and then were derived in terms of current and required Information Technology capabilities. The strategy included a recommended target application portfolio, which served as one guide for future project prioritization.
Vice President, Applications Delivery and Architecture, Chief Architect (2002-2003)
Oversaw business applications delivery for SAP, manufacturing and fulfillment, sales and marketing, finance, HR, and workflow and messaging enterprise-wide. Enhanced system life cycle processes and initiated enterprise architecture to facilitate operational expansion and help eliminate functional and geographic silos. Managed 65-person applications development organization and established a new 3-person architecture team.
- Revitalized departmental organization and improved solution delivery and productivity by eliminating functional silos, creating matrixed teams, and aligning employees' skills with system engagements.
- Improved performance and IT product quality by implementing system engineering practices for requirements and traceability, introduced design reviews, and implemented rigorous interface control.
- Launched enterprise standards program encompassing 50 technology, product, and process standards to date. Procedures and policies were later added to the program. Such standards reduced system and service cost, and improved quality.
- Facilitated identification of new technologies and products by creating Framework Technology Services organization. Introduced modern middleware and systems integration techniques, which substantially improved integration delivery and system flexibility.
- Pioneered development of 1st architectural model of core business function via business object model to assist manufacturing and IT applications teams in aligning technology with business needs. Successfully demonstrated the value of modern architectural techniques directly to business partners at the VP level.