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Phillip S. Fearon

Vice President Support Services


Visionary, collaborative leader focused to social change and transformation

Work experience

Nov 2013Present

Vice President Support Services

Commissionaires Great Lakes

Is a non-profit providing meaningful work in the security industry for Veterans and those who support them as an Employer of First Choice.

Responsible for strategic leadership of Support Services for over 1900 employees which includes:

Human Resources, Training, Occupational Health & Safety, Fleet Management, Facilities Management, Labor Relations. Member of Executive committee, Chair ISO-Quality Management, employee awards and communications committees.

Performance Highlights:

Human Resources

  1. Support on-boarding of over 500 employees 2014-2015, 300 annually
  2. Continually optimize Benefits plan services and costs
  3. Implementing Employee Perks program – Perkopolis
  4. Implement new Employee Family Assistance Program provider – improved services, reduced costs
  5. Implement Growth Productivity Service (GPS) Award harnessing staff improvement ideas for measurable organizational improvement
  6. Establish education verification process for office staff/ senior management hiring
  7. Update Policy & Procedures – transition to electronic P&P for improved flexibility for updates, distribution and compliance
  8. Established relationship with Canada Company to augment VET hiring
  9. HRTO Settlements – Applicants seeking 115k, settled @ virtually no cost
  10. Work with Operations leadership to establish RFP register hiring “heads up” report
  11. Develop comprehensive strategic compensation plan for salaried staff
  12. Establish project management and change control for HR projects
  13. Establish organizational KPIs and departmental project / issue management dashboard
  14. Deliver presentations at National HR Conference on performance management and labour relations


  1. Initiated launch of “Raise the Ocean” training platform leveraging in house and MOOCs as employee development platform.
  2. Delivering monthly Supervisor training to equip supervisors with stronger capability to supervise their posts effectively and strengthen professional development
  3. Strengthen supervisor correspondence course and promote for employees interested in professional development career advancement
  4. Update and provide correspondence training to reduce trainer costs while sustaining standards
  5. Pass industry audit, used as model for other divisions
  6. Workplace Violence Training for all office staff completed
  7. Delivered security training generating 80k year in revenue, 93% student satisfaction

 OH&S / Fleet

  1. Reestablish Joint Health & Safety Committee
  2. Established WSIB management report for tracking and remediation of claims to impact NEER
  3. Establish aggressive RTW program to minimize WSIB costs
  4. Establish fleet leasing (vs. purchase) to refresh fleet over time, improving “on the road” brand image, enhanced driver experience, consistent vehicle availability
  5. Establish driver fuel card program to reduce fuel spend


  1. Engagement- Established Strategic Engagement Plan, including News Digests, Town Halls, engagement Survey, CEO messages, intranet content updates
    1. Update and refresh of organizational intranet - MyCGL
  2. ISO 9001:2008 - SAI Global ISO Audit passed
  3. Awards - Deliver  Awards dinners, refresh of Awards delivery approach
Jan 2009Jan 2013

Executive Director

YPlanet Digital Learning Services

Responsible for proactive leadership of all administrative, service delivery, projects and events for YPlanet Digital Learning Services also including vision, strategic plan implementation, branding, community partnership management, KPI definition and attainment.

Performance highlights:


Launched a new non-profit organization to provide online training for people seeking second careers

Implement finance systems and policy review leading to automated payroll, defined month end process, budget development process, enhanced financial policy and controls

Implemented financial productivity measures to reduce operational costs by 30%

Developed KPI system

Developed strategic marketing, branding and communications plan

Defined and implemented employee performance management system

Service Delivery

Design, plan and implemented four service lines for new non-profit enterprise

Implemented community day camps focused on cultural diversity

Through defined due diligence process established new online courseware services at 60% reduced cost with increased quality of service for the community

Expanded services to include music recording studio and special program for single fathers

Provided a base for counseling services, teen mentoring and developed strategic community partnerships

Provided Microsoft Office Certification training, established partnership with major public College in Ontario for these services

Projects / Events

Implemented community focused weekly employment skill related workshops

Implemented MOS Certification Exam training and Proctoring services

Completed Open House for employment support workers

Established partnerships with community organizations to deliver Microsoft Office training

Senior Management Consultant (MRVYS)

to the Board of Directors responsible for development and delivery of six strategic projects related to governance,strategic planning,partnerships,staffing,Board growth and program development. (Jan 2009 – Nov 2010)

Key Achievements:

Developed comprehensive strategic plan and external communications policy and procedure

Designed and implemented Volunteer Management Program

Implemented online Plan to Protect for volunteer screening

Completed first ever volunteer fair and increased volunteers four fold

Designed and implemented Board Member growth program and Increased Board of Directors from three to eight qualified, dedicated Directors

Led Board orientation and training, authored first annual report and conducted Annual General Meeting

Designed hiring process and developed staff performance review process

Developed community relationships with TDSB, TCDSB, and Centennial College

Planned and marketed leadership summer camp and hired Summer Camp Director

Implemented client “welcome package” and conducted first ever online client survey

Developed Grant Management system and developed templates for grant writing

Hiring and training of Executive Director

Implemented Policy Governance model for Board and Executive Director

Jan 2006Jan 2008

Chief Executive Officer

Peoples Christian Academy

Responsible for all spiritual, academic,business, and I.T. leadership for the school. PCA is one of the largest Christian schools in Ontario with over 600 students from over 400 families. Leadership of two school divisions(K-12) included 60 faculty and staff with a budget in excess of $5 million.

Some performance highlights include but not limited to:

Administration/ Operations Achievements

Renewed focus on the primacy of spiritual emphasis –gospel and discipleship

100% Graduates attending university of their choice in 2006 &7

80% Ontario scholars in 2006,70% in 2007,91% in 2008

Developed “all school”Leadership team issues management system

Developed relationship development tracking with internal business partner

Developed marketing plan, communication plan and enrollment improvement plan

Attained 92%compliance on Policy Governance in2006, 98%in2007

Revised employee manual & employee uniform policy

Conducted review of I.T. Systems and began implementation of upgraded Markbook system

Project Achievements

Completed first ever parent and staff surveys

Completed SWOT analysis and strategic plan for PCA

Implemented Strategic Plan, Operations Management and Issues Management Dashboards

Implementing Successfactors employee performance management system

Selection of new school uniform vendor and refreshed school uniform

Financial Achievements

Implemented decentralized budgeting and financial management

Instituted defined month end variance review process

Implemented electronic semi-automated budget management tools

Implemented automated textbook ordering spreadsheets and process

Exceeded 2006-7 budget surpluses. Plan+$7,900||Actual+$80,000

Jan 1996Jan 2006

Infrastructure Framework Leader

EDS (HP) Canada

Account Specialist Senior 2002–2006  (Infrastructure Framework Leader)

Network Operations Manager 1996–2002

Account Specialist Senior responsible for oversight of the Infrastructure Framework on the EDS /Xerox Account.Infrastructure Framework is comprised of five functional service delivery groups with five managers and sixty employees providing,Help Desk, Global Field Services,Production Engineering, Project Management and Business Office services for three thousand Xerox employees in Canada.

Operations Achievements

Managed service delivery of Infrastructure groups to exceed contractual metrics agreements

with customer (Xerox Canada). Canada was the only geography, of five, to reach this level of attainment.

Implemented monthly staff communications which enhanced organizational unity, morale and strengthened service delivery effectiveness.

Conducted first ever EDS/Xerox staff survey which led to a 20% improvement in employee satisfaction.

Through implementation of enhanced focus on customer satisfaction surpassed historic customer satisfaction(88%)withattainmentat93%.

Developed a service excellence dashboard with our client’s senior management to better highlight service performance, a firs on the EDS/Xerox account.

Project Achievements

Successfully implemented strategic plan with twenty five initiatives improving all

aspects of Infrastructure business.

Implemented Quality Management System(QMS) for successful ISO Registration leading to improved service quality and delivery.

Relocated storage area network and server “farm” to United States with no

disruption to service delivery.Approximately 6 Terabytes of data migrated.

Successfully completed two office network relocations which included technology and facilities elements.

Participated in planning and implementation of migration from Canada to North America wide service delivery infrastructure and support model, reducing coststoXeroxby20%.

Financial Achievements

Over the past four years initiated strategies to:

- Meet or exceeded budgeted Profit and Loss outlooks.

- Generate in excess of $24 million

- Generate in excess of $2.1 million in add on business.

- Implemented senior account leader’s strategy sessions to develop cross  functional account planning leading to enhanced business development opportunities with customer.

- Instituted account risk/opportunity tracking,leading to better planning for potential variances to financial outlooks.

- Provided value add services to customer in excess of $140,000 in 2004-5 with no additional internal cost by leveraging existing staff and negotiating better pricing on procurement for Xerox.

- Participated in development and implementation of extended 5 year contract with Xerox worth in excess of $25 million.


Jan 2006Present

Masters of Divinity - Educational Ministries (in progress, part time)

Tyndale Seminary

The Master of Divinity is a three-year professional ministry degree that provides you with knowledge and skills to be an effective and holistic ministry leader. The MDiv blends academic study, mentored learning and practical experience in a comprehensive program that will prepare you for ordained ministry or for Christian leadership in its various forms.

GPA to date: 3.73


Programming & Analysis (3yr - High Honours)

Seneca College


Mar 2012Present

Clear Vulnerable Sector Screening

York Region

Microsoft Certified Systems Engineer