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Senior Information Technology professional with diverse skill set including Business Analysis, Project Management, Relationship management, database design and application development for web, client-server and mainframe applications. Build excellent collaborative relationships with business customers and I.T. developers, Quality Assurance, management and vendors to deliver high-quality information solutions to business problems and enable more effective management reporting/decision-making.

Work experience

Jun 2007Present

Business Systems Consultant

American International Group

Managed all business and technical requirements for the reinsurance line of business for domestic and international treaties. Interfaced with business team in NY to ensure that business needs were completely and successfully implemented. Coordinated systems development projects for onshore and offshore teams.

·Developed business requirements for international treaty reinsurance reference data repository and improved business workflows to enable easy maintenance.

·Created effective test strategies to ensure that all business requirements were successfully implemented in enhanced treaty reinsurance application.

·Built reinsurance accounting process flows and documented current state vs. future state in preparation for new systems implementation. Recommended various system improvements to streamline accounting processing.

Jun 2005May 2007

Senior Manager-Medicare Marketing Campaigns

Medco Health Solutions, Inc.

Managed marketing campaign systems development for the Medicare Part D line of business. Project Manager, Senior Business Analyst and Relationship Manager responsible for the development and implementation of functional requirements to support Medicare Part D marketing campaigns. Responsible for data extracts to support regulatory/compliance communications and the development and implementation of Medicare mail conversion data extracts for generation of new revenue streams. Managed Medicare Part D programs, resources and project timelines. Determined staffing needs, facilitated

issue resolution and reported project status to Marketing organization and senior management. Interfaced with client account teams to support member satisfaction.

·Selected to receive recognition award for successful launch of Medco Medicare Part D offering and successful program launch of 1st Medicare Mail Conversion program. Successful program launch was highlighted in a corporate marketing summary distributed to Medco’s Chief Marketing Officer and the executive team.

·Led a Medicare Part D mail conversion campaign that resulted in a 118% patient conversion rate and a 121% successful prescription conversion rate from retail pharmacies to Medco mail order pharmacy. Medco became the leading Medicare Part D benefit provider as a result.

·Managed project budget, resource allocation and made recommendations for additional headcount to support business needs for 4 additional projects.

·Created and managed the 4 member Medicare Campaign development team. Trained team to become proficient in Medicare campaign development to ensure data quality.

·Controlled scope of 5 to 10 concurrent projects by prioritizing issues to make appropriate recommendations to senior management on best alternative solutions. The result was the successful generation of Medicare campaign mailings which met aggressive project timelines and ensured 100% on time mailing delivery.

·Developed business rules matrix for Medicare mail conversion to ensure reusability and ease of maintenance.

·Managed project plans and implemented them using systems development life cycle (SDLC) for marketing campaigns for Medco’s Medicare Part D program. This resulted in the successful implementation of the campaign mailings which increased the enrollment in Medco’s Medicare prescription drug plan. Rapid enrollment of 200,000+ new members and the retention of satisfied clients was achieved.

Jul 2004Jan 2005

Senior Business Analyst

Navisys, Inc.

Developed functional specifications for NaviSys Front Office software product in order to meet client business requirements for improved insurance policy application and underwriting processing. Analyzed information gaps to determine necessary software modifications.

·Enabled rapid issuance of insurance contracts by developing improved systems workflows that resulted in 20% decrease in time required to issue policies by creating functional specifications to meet business requirements.

·Created XML block additions and modifications based on business rules and workflow modifications to capture and manage client policy and underwriting data required to issue policy for a prospective insured.

May 2004Jul 2004

Consultant - Business Analyst

International Technology Solutions (ITS)

·Analyzed client’s prescription and patient level data and processes to improve the Marketing Research reporting of key metrics for assessing market penetration. Metrics were fed into executive dashboard and used to drive 20 % increase in selected demographic markets.

·Ensured Marketing Research quality reporting by improving client analysis of prescription purchase datapatterns and by creating business and data/process requirements for new data warehouse reporting on NRx (new prescription), RRx (renewing prescriptions)

·Collaborated with end user and department head to design sessions with Marketing Research business owner to define the business requirements for enhancements that enabled timely reports using aggregated patient and prescription metrics from the data warehouse.

Nov 2003May 2004

Consultant - Business Analyst

The Matlen Silver Group, Inc.

·Managed design of an integrated approach to exchange of reinsurance business information between the AIG Global Reinsurance application and the reinsurance marketplace using the web platform.

·Reduced the time by 20 % required for underwriters to bind and issue insurance contracts by developing improved systems workflows and by creating functional specifications to meet business needs resulting in rapid policy issuance.

·Created gap analysis and specified all required business data for XML messages to place facultative reinsurance submissions, quotations and binder information on web platform.

May 2000Mar 2003

Business Analyst

The Chubb Corporation, Inc.

Analyzed customer business requirements and managed the development of solutions to meet customer needs for client and policy information from database. Managed and delivered projects on time that enabled the launch of new policy coverages for Commercial Lines business unit.

·Reduced costs by 15% and time requiredto purchase facultative reinsurance and associated risk exposures by automating manual reinsurance information exchange and purchase process.

·Developed business requirements and led a project to develop electronic interface between Client application and, a web-based platform for exchanging reinsurance quotations.

·Reduced policy processing time and eliminated 75% of redundant data, processes and workflows by creating business requirements for identifying duplicate insured (client) information in database.

Dec 1997May 2000

Lead Technical Analyst

Payroll and HR/Benefits Solutions Provider.

Lead Technical Analyst – Employer Services Financial Systems:Developed technical designs and solutions to meet information and decision support/reporting needs of sales, finance and marketing users in Financial Systems organization. Lead projects to support the decision-making capabilities of the CFO. Enabled effective management and market analyses by sales, marketing and finance executives through the analysis and development of functional and systems requirements and specifications for system enhancements.

·Trained sales, marketing and finance managers in 15 regions in effective sales and operations reporting, optimizing the value from the Oracle database.

·Managed and ensured quality of the installation and configuration of SQL*Net client software for all new and existing customers in regions across the United States.

·Created 12 monthly reports that provided management with superior decision-making information PC product and service sales and financials using Hyperion Essbase.

·Managed all aspects of project to convert from Oracle 7.3 to Oracle 8 including configuration, testing of client interfaces and provided end-user training to ensure smooth migration.

·Reduced processing time of monthly Prospect update by 3 hours by developing an AIX shell script process to execute several database updates simultaneously.

Feb 1984Mar 1997

Systems Analyst / Database Administrator

Promoted several times while working on various assignments in Pensions, Personal Insurance, Defined Contribution (401k) Group and Corporate Information Systems. Developed and supported various mission-critical applications to support business objectives of Met Life.

·Led a cross-functional team and worked across several departments to analyze and design Met Life’s Institutional Marketing Database, a data warehouse that was built using Sybase SQL Server and Powerbuilder. Developed several logical and physical data models using S-Designer 5.0.

·Managed vendor relationship with Dun & Bradstreet to cleanse and incorporate institutional client data into design of database to guarantee 100% accuracy in identification of client and scope of Met Life relationship.



Relationship Management
Project Management
Business Analysis


Associate Information Technology (AIT)

Insurance Institute of America

Associate Customer Service (ACS)

Life Office Management Association (LOMA)

Fellow, Life Management Institute (FLMI)

Life Office Management Association (LOMA)