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Summary

Finance professional with over eight years financial advisory experience in Melbourne before moving to London and working in various positions with asset manager Vanguard. I take pride in building relationships and helping clients make informed decisions to help them pursue their long-term financial goals. 

Work History

April 2018Present

Project Manager (SIPP)

Vanguard Asset Management - London, United Kingdom

Planning and building the client service model for Vanguard's Self Invested Personal Pension (SIPP) offering.

Key Responsibilities:

  • Understanding client’s needs and devising a digital solution that results in satisfied clients and a scalable product.
  • Designing and developing processes, procedures, website content, client outputs, business specification documents, data collection and analysis plan.
  • Recruit and train a team of retirement consultants and up skill existing client service staff.
  • Coordinate internal resources and third parties to implement a digital booking solution to reduce client contact and improved client experience.
February 2018April 2018

Team Lead

Vanguard Asset Management - London, United Kingdom

Providing direction, instructions and guidance to a team of consultants, for the purpose of providing exceptional client focused service.   

Key Responsibilities:

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Recognise and celebrate team and team member accomplishments and exceptional performance.
  • Coach and help develop team members, help resolve dysfunctional behaviour.
October 2017February 2018

Personal Investor Services

Vanguard Asset Management - London, United Kingdom

Servicing retail direct clients through various channels and providing clear information that empowers clients to make smart investment decisions.

Key Responsibilities:

  • Providing a high-quality investment service to clients at low cost and letting time and the power of markets do the rest.
  • Testing, analyzing and improving systems to ensure compliance with client requirements, internal policies and the regulatory framework.
  • Understanding the evolving needs of clients including new industry trends and requirements.
July 2009August 2017

Financial Planner

Atkinson Financial Planning - Doncaster East, Australia

Assisted clients in making informed decisions by creating, implementing and continually reviewing plans designed to help them pursue their long-term financial goals. Participated in investment policy discussions and decisions, leading to informed financial recommendations. Devised and executed new business development strategies, attracted and acquired new clients and achieved client satisfaction and loyalty.

Key responsibilities:

  • Developed professional relationships, wrote statements of advice, executed trades, and managed over 300 clients with $140 assets under management.
  • Managed and trained supporting staff including Client Associates and other Financial Advisers.
  • Operated a number of state-of-the-art wealth management platforms and client relationship management software.
  • Coordinated portfolio reviews with clients to regularly evaluate an investment's performance toward achieving documented long-term financial goals.
  • Identified clients and prospective clients in need of investment guidance and recommended appropriate investment solutions.
  • Supported the transition of the company to a new licensee that enabled the business  to provide independent financial advice without affiliations to product manufactures.

November 2008April 2009

Central Reservations

Big White Ski Resort - Kelowna, Canada

“It’s the snow” is Big Whites motto and they live up to their name with an average 750cm of Okanagan champagne powder falling annually. I spent the 2008-2009 snow season working at Central Reservations in the heart of Big White.

June 2008September 2008

Activity Specialist

Ramapo Country Day Camp - Airmont, United States of America

I was privileged to spend the summer of 2008 at Ramapo Country Day Camp in New York. A private camp nestled on over 35 acres of woodlands, rolling hills, streams, trails and open space. My role as an Activity Specialist involved leading programs in the outdoor adventure section of the camp. Campers were taught programs that encourage them to explore individual and team skills and help them realise their potential.

Education

20172018

Investment Advice Diploma (IAD)

Chartered Institute for Securities & Investment - London, United Kingdom

Currently studying the Investment Advice Diploma (IAD) having completed the subjects, UK Regulation & Professional Integrity and Investment, Risk and Taxation. The IAD was specifically developed to comply with the examination standards of the RDR and it appears on the FCA’s appropriate qualification tables. The course provides a sound grounding in UK financial services and consumer relationships, macro-economic environment, settlement, safe custody and prime brokerage, exchange traded futures and options and financial protection.

2016

SMSF Association Specialist Advisor (SSA) Accreditation Program

SMSF Association - Melbourne, Australia (Online)

The accreditation program recognises the skills and knowledge of the SMSF sector as well as knowledge of the SIS, Tax and Corporations Law. The program covers industry standards, fund setup, contributions, investment rules, fund taxation, benefit payments and winding up funds.

20112015

Masters of Professional Accounting

Swinburne University of Technology - Hawthorn, Australia

Accounting is the language of business, and skills are relevant to many areas of professional interest. A knowledge of accounting and finance has assisted me to understand how to use resources to the best advantage. Gaining and maintaining wealth are important elements in a market economy. Completed with Distinction average. 

20112015

Masters of Science in Leadership

Northeastern University - Boston, USA

As today's workforce continues to diversify, leadership skills and responsibilities have become more complex. The Masters of Science in Leadership prepared me to meet these evolving challenges by helping cultivate a personal leadership philosophy. Leveraging interdisciplinary backgrounds, the course combined real-world lessons with an action-learning approach that allowed me to strengthen my leadership capabilities. GPA of 3.846.

20112014

Diploma of Financial Planning

Kaplan Business School - Melbourne, Australia (Online)

The RG146 compliance course is tailored to give the specialist competencies required to be a financial planner. It combined industry expertise with practical strategies enabling me to provide personal advice to retail clients. 

20052007

Bachelor of Business         

Swinburne University of Technology - Hawthorn and Lilydale, Australia

This degree provided the core skills and knowledge in business, management and operations in preparation for roles in a modern organisation. Areas of specialisation included Economics/Finance and Marketing. The course offered opportunities that linked theoretical learning with applied practical work experience. A broad understanding of the business and social environment, including its global and complex nature were developed.

Awards

2015

Global Leadership Award

Northeastern University - Professor Rick Arrowood, J.D.

Awarded at graduation for showing the greatest personal growth and development, maintaining exceptional academic achievement and emerging with the qualities and attributes of a global leader. The Leadership Star is someone who will use their talents, skill, qualities, and attributes to lead positive change, seek ways to strengthen relationships with stakeholders, recognise the value of multiculturalism and demonstrate a genuine interest in helping others navigate ambiguity, serve a greater good, and take on challenges. 

2012

Golden Key International Honour Society

ID: 8906502

Golden Key is the worlds largest collegiate honour society with more than 400 chapters around the world. Membership into the Society is by invitation only and applies to the top 15% of college students, based solely on academic achievements. Golden Key is committed to a high standard of scholastic achievement, and an ethos of integrity, innovation, respect, collaboration and diversity. 

2012

Endeavour Scholarship

Australian Government - Department of Education, Employment and Workplace Relations

The Endeavour Awards is the Australian Government’s internationally competitive, merit-based scholarship program providing opportunities for Australians to undertake study, research and professional development abroad.

2012

Certificate of Excellence

Northeastern University, College of Professional Studies

Received the Universities highest results in the follow subjects: Leading Teams, The Ethical Leader and Building Financial Relationships.

2011

Certificate of Excellence

Swinburne University of Technology, Faculty of Business and Enterprise

Received the Universities highest result in the subject Accounting Principles. 

Volunteering Experience

20112017

Australian Rules Football Coaching Assistant

Football Integration Development Association (FIDA)

Volunteered with the Football Integration Development Association (FIDA), in partnership with the Shire of Yarra Ranges and the Montrose Football Club to offer people with an intellectual disability, the opportunity to learn the skills of Australian Rules Football.

These clinics have provided participants with an opportunity to improve their motor skills and growth in personal development through increased opportunities for social interaction.

Referees

Available upon request.