Peter Ackers

  • Ottawa ON Ontario

Work History

Work History
Oct 2011 - Dec 2011

Adecco

I worked at Fedex for about 6 weeks. While there I was responsible for unloading the delivery trucks at the end of the day. Other duties included re-bagging the holders for the mail/document sorting in the morning and also arranged the mail bins for the day shift.

Sep 2008 - Dec 2008

Cable Installer

Frontier Technologies

Duties included installing cable lines for TV, Internet and Phone services for Rogers Cable. Other duties included accurate record keeping in updating the customers account with the tasks performed for billing purposes.

Provided basic information regarding the use of the internet and any phone services that were added.

Sep 2007 - May 2008

Customer Service Associate

Resolve

My duties consisted of assisting customers in an Inbound Call Center, with details regarding their healhcare services, similar to Medicaid. The client was a US based company.  Provided details about new plans, or steps to upgrade to a different service feature. Provided details about account changes and balances on the account. I also provided information regarding any claims pending.

Kept the customer's account up to date with new information provided by the customer, specific questions I asked pertaining to the services. and status.

Mar 2005 - Jul 2006

delivery driver/warehouse

Motion Canada

Received in-coming goods from distribution centre. Unpacked and verified products for accuracy. Collected required products for shipment to customers. Was also responsible for taking care of the small warehouse, putting products away according to the locations template used. I also was responsible for pulling products from the shelves as per pick sheets for customer orders. Once all the required products have been pulling I was in charge of packing those goods up for delivery to the customers. In the afternoon my duties including delivering the goods to the various customers in the area.

I maintained an computerized inventory system, updating incoming products as well as products to be sent out to customers, adjusting the inventory accordingly. I also assisted customers that walked into the place for items. I put together the order, pulled the required products and packaged for delivery or carry-out.

Sep 2004 - Mar 2006

general Labour

Adecco

I worked for Adecco at various positions in Brockville during the three years I lived there.

Northern Cable as a machine operator. Duties included operating a Wire spooler to package the electrical cable in specific lengths according to manufacturing procedures. Stacked completed spools on skids to prepare for shipping to various customers and/or storage in the warehouse.

Troy Manufacturing (Fiberglass Resin container manufacturing). Duties included assisting in the manufacturing of fiberglass resin tanks to be used as various chemical storage containers.

Mar 1995 - Sep 1996

Order Picker

Marco Sales

I was responsible for picking products from the warehouse as per pick sheets. I was also responsible for packaging the products for shipment to customers. I also maintained  an inventory system. 

May 1994 - Jun 1994

Annual Inventory Counter

Ace Hardware

I was responsible for counting the products in the warehouse for the company's annual inventory count. I have a high attention to detail, accurate when reading orders/pick sheets. This was a temporary position from Adecco Brantford.

Education

Education
Sep 1992 - Jun 1993

Computer Systems

Clarke College

Skills

Skills

Customer Service

Over the course of my employment I have obtained excellent customer service skills. I have dealt with customers both in person and on the phone in a call center environment. My customer service skills on the phone were aquired while I was working at places like Resolve (call center), Frontier Technologies (cable installer).   I possess a keen understanding regarding empathy and effective listening, as well as compassion and patience in dealing with customers.

Manual Dexterity

My best demonstration of this skill is the fact that I have been hand knitting sweaters since I was 10 years old. Early on I only made them for friends and family, but recently (last 5 years) I have been advertising to the general public for orders. I have been slightly successful with this venture, just not successfull enough to provide a stable income.

Interest

I enjoy fishing, camping, just about anything outdoors.  I also enjoy reading especially sci fi and space related books. I have fun working on computers whether its playing a game or working on a website project. Spending time with my kids.