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Work experience

Nov 2009Sep 2014

Facility Services

Lowes's Home Improvement
  • Provide exceptional customer service to achieve a positive market image and support business growth
  •  Utilize consultative sales techniques, and provide product information and payment options based on customers’ needs.
  • Maintain organizations merchandizing standards and provided house cleaning through-out store.
  •  Collaborate effectively with employees, supervisors, and customers to ensure the highest Customer Service standards
  • Facility Management- Identify, plan and coordinate service on store equipment
  • Use exceptional leadership and guidance by training employees on policies, procedures, and merchandising.
  • Present a professional, customer focused approach in representing the Lowe’s brand to customers.

Key Achievement:

  • Proactively perform cycle counts multiple times per week
  • Recognized by loss prevention for most accurate inventory in store.
Aug 2008Sep 2009

Computer Tech

Rome City Schools
  • Responded promptly to on-call requests for technical assistance
  • Set up, tested, and configured networks, desktops, laptops and printers at 12 different schools.
  • Performed troubleshooting and resolved operating and error

Key Achievement:

  • Served as a valuable member of a project team to replace 600 computers in 5 school
Mar 2001Nov 2007

Parts Clerk

Penske Truck Leasing
  • Worked full-time (40 hours per week) while completing degrees.
  • Established payment for warranty repair and coordinated service work
  •  Input all documentation with accuracy and attention to detail
  • Managed all purchases
  • Managed the tire and parts inventory
  • Performed general office duties such as; answering phones, email, and filing paperwork.
  • Processed and managed receipts, payables, and invoices from suppliers
  • Answered customer questions regarding repairs and scheduling; served as point of contact for customers and vendors
  • Provided exceptional customer service at all times

Key Achievement:

  • Promoted from Fuel Island to parts clerk and entrusted with significant purchasing responsibilities and maintaining parts room for busy shop
  • Performed cycle counts, accounted for missing items, and changed ordering process to JIT; reduced inventory by 50% while maintaining optimal shop efficiency

Education

May 2004Aug 2007

Master's of Science in Quality Assurance

Southern Polytechnic State

Relevant Coursework: Six Sigma Black Belt concepts,
Design of Experiments, Statistics, Advanced Statistics, Quality Cost and Supplier
Evaluation, Human Factors Engineering, Project Management

May 1999May 2003

Bachelor of Business Administrations Management

Southern Polytechnic State

Relevant Coursework: Economics, Management, Finance,
Project Management, Computer Science, Marketing, Public Speaking, Accounting,
Principles of Operations, Operational Effectiveness