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Work experience

May 2015current

Assistant Manager

Coral Bookmakers
  • Building strong relationship with customers and staff.
  • Working together with manager to achieve targets and goals.
  • Responsible for daily running of the shop as Duty Manager.
  • Achieving daily, weekly sales targets.
  • Promoting special offers , signing people up to our online membership.
  • Capturing and translating of bets in EPOS .
  • Ensuring customers have a great experience when entering the shop.
  • Having a good understanding of various sports and horse racing.
  • Being friendly and helpful, and always willing to go the extra mile.
Mar 2002Jun 2014

Account Manager

  • Build and maintain strong, long-lasting customer relationship.
  • Develop trusted relationships with customers, and fellow staff.
  • Managing portfolio of accounts.
  • Maintaining contact with clients, giving them regular updates.
  • Oversee existing campaigns to grow key accounts.
  • Responsible for all client communications,conflict resolution.
  • Pursuit for opportunities for account growth and new business.
  • Focus and growing of existing clients, together with generating new business.
  • Deliver a positive customer service  experience.
  • Maintain and exceed all sales targets.
Feb 1992Dec 2001

Casino Dealer , Pit Boss, Casino Manager.

Royal Caribbean Cruise Lines & Sun International Carousel.
  • Profound knowledge of gaming.
  • Proficient with table games.
  • Ability to read, analyse, and interpret documents.
  • Able to respond to inquiries from team members or guests.
  • Using mathematics to solve problems.
  • Using logic  to identify alternative solutions, conclusions or approaches to problems.
  • Managing ones own time , and the time of others.
  • Actively looking for ways to help people.
  • Create fun and enjoyable atmosphere, by attending to  players needs.


Areas of Expertise.
  • Supplier Negotiations.
  • Strong selling  skills.
  • Excellent customer service.
  • Team player.
  • Business development..
  • Sales administration.
Key Skills.
  • Excellent account manager skills.
  • Works well under pressure.
  • Communicate well between decision makers.
  • Ability to meet deadlines.
  • Have the ability to sell over the phone and face to face.


Jan 1991Nov 1992

Bachelor of Arts, with LLB

University of Cape Town

Commercial Law, Latin, English, Economics, and Statistics.

Nov 1989


Damelin College

Full university exemption.


Biology(B), Geography(C), Mathematics(C), Economics(A), English(B) and Business Economics(A).