Download PDF

James F. Pestaner

Customer Support Specialist

Summary

Seasoned professional in multiple customer support environments: (1) business processes in SME and micro enterprises as System Administrator, Network and Computer Specialist, and System/Project Management, (2) operations in a fast food restaurant as a greeter, cashier, crew member, and truck reception requiring order verification, unloading, and organizing , and (3) as a health technician providing individual health care. Support includes order taking, multitasking, conflict resolution, resolving conflicting short term goals, process documentation, maintenance and improvement, providing online/classroom and one-on-one training, and direct health care for autistic adults and children.

Experience with supporting executives and sensitive/critical associates within health and legal SMEs / micro-businesses. Proven success with owner/operator business management and website design, network administration, migration and integration software and network projects, various customer support environments (restaurant, helpdesk, office processes), online Business English / IELTS instructor, K12 tutor, and Health Technician providing IISS and Respite care for Autistic adults and children. 

Problem-solving, sense of responsibility, willingness to share credit while individually accountable, timeliness, attention to detail, honesty, ethical and moral decision-making, transparency, fairness, friendliness, and teamwork are my best assets.

Current

Jul 2012Present

Business Manager / Technology Specialist

MGC Internet Community Incorporated

Developer of Online Business-Social Tools for Micro-Enterprise Owners

Technology

Federal Labor Relations Authority Network and Computer Support

Food and Drug Administration  Computer Support / Programming

National Naval Medical Center Computer Specialist

ATAC Corporation: Field Technician

CASA, Inc. Programmer

U.S. Army Signal Corp  Electronic Repairer

Education