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James F. Pestaner

Business Manager / Technology Specialist


Seasoned professional providing support for IT, business, and individual health care. Support includes process maintenance and improvement, online/classroom and one-on-one training, and direct health care for autistic adults and children. Experience with supporting executives and sensitive/critical associates within health and legal SMEs / micro-businesses. Proven success with owner/operator business management and website design, network administration, management of client images and application configuration, migration and integration software and network projects, online Business English / IELTS instructor, K12 tutor, and Health Technician providing IISS and Respite care for Autistic adults and children. 

I am often in critical, difficult, and often volatile situations so problem-solving, sense of responsibility, honesty, ethical and moral decision-making, transparency, fairness, friendliness, and teamwork are my best tools.

Work History

Jul 2012Present

Business Manager / Technology Specialist

MGC Internet Community Incorporated

Operate as Project Manager for contracted work using mRAD (a set of Agile project management techniques with task estimation and work stabilization techniques for innovation projects with high uncertainty, daily stand-ups, Kanban, XP, FDD), examine and critique wire-frames and process descriptions, interview and brief customers/stake holders and contractors on needs, manage task inventories and backlogs, remove barriers to work completion,  review work, and pay contractors and service providers. Manage financial information and work with point of contacts concerning technical and administrative problems. Meet with other business representatives and prospective customers.

Jan 2002Jan 2016

Independent Projects

Research, Presentation, and Instruction Experience

Professor Theodore Kariotis (2008 to Current)

Developed materials for publications such as charts and maps for articles, worldwide presentations, and class website.

Columbia Union College - CUC (2003 - 2006)

Adjunct Professor

Taught Data Communications, A+, and Network+ in traditional and online setting. In online components, posted assignments and engaged students using Blackboard.

Digital Corp (2002)


Taught A+ and Network+ Certification courses in classroom.

Sep 2000Jul 2012

Network Svc & Customer Support

Federal Labor Relations Authority

Performed technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems architecture, application development, and vendor and technical management of websites. Supported customers in network management and computer support for assigned area of responsibility.  Participated in the development of policies and procedures for assigned specialties.  Managed projects as assigned.

Webmaster for FLRA / Network Manager & Administrator for FLRA Enterprise

  • Designed the strategy for cutting over from bridged network to Frame Relay.  Received Award.
  • Responsible for network backups and restoration of information
  • Responsible for website backups.
  • Developed plan to work towards Section 508 compliance and beyond (UX improvement)
  • Responsible for quarterly EEO statistics posting and other mandated info on front page.

Senior Helpdesk Technician / Customer Support

Developed, proposed, updated, maintained, and improved documentation for HelpDesk processes.  Developed processes for handling eConferencing. Developed documentation for troubleshooting network problems.

  • Inefficiencies reduced the number of average calls per day from 52 to 7 calls.
  • Responsible for Active Directory (Server 2008) / MS Exchange administrative tasks (Adding users, add/remove from distribution lists, name changes, etc.)
  • Responsible for CISCO UNITY administration and basic system maintenance
  • DAR (Designated Agency Representative) for FTS-2000 and FTS-2001. Provided support for WITS 2001 and their migration to WITS3 and Networx.
  • Supported the migration of the Centrix telephone system to Cisco VOIP testing data and voice circuits.  

Management of Public Systems

Developed documentation for editor training using the Drupal WYSIWYG editor. Developed processes and documentation for publishing FLRA decisions and trained personnel. Managed systems for compliance (FOIA and EEO reporting) and agency public training programs.

  • Reduced the average time to publish FLRA Decisions from weeks to 30 minutes.
  • Eliminated the need for specialized programs and training also reducing costs.
  • Eliminated the need for a dedicated person for publishing Decisions.
  • Responsible for assisting in the use of the Polycom & Adobe Connect for scheduling meetings
  • Responsible for Polycom & Adobe Connect software upgrades and meeting processes
Aug 1990Sep 2001

Computer Specialist

Food and Drug Administration

Provided local technical support for over ten years. Technical support included helpdesk work and laboratory automation support in the AIDS and animal labs. Developed a statistical analysis for a study to determine if a chrono-cancer drug can be labelled with a time for the drug to be administered. My methodology was the focus of one publication and subsequently used for other publications and presentations.  Developed an automated record keeping process for Pharmacists and MDs ongoing training and certification. Managed a 12-member helpdesk process improvement team.

Mar 1983May 1988

Cryptographic Repairer

Military Service Time

U.S. Army Signal Corp Cold War Era Veteran. TS security clearance. Honorable Discharge.

Sep 1981Aug 1990

Computer and Voice Network Sytems Support

Positions prior to August 1990

 Managed various hospital systems including Pharmacy, Radiology, Dental and Patient Intake (National Naval Medical Center 1989-1990). Developed bids for network contracts and Installed Novell and 3COM networks for clients (ATAC Corp. 1988-1989). Developed applications and documentation using COBOL, FMS, and Digital's DCL on a Digital VAX 8350 (CASA 1988). Worked in a COMSEC environment repairing devices through module and discrete component replacement (US Army 1983-1988). Computer instructor for after-school and summer camp program (Mater Dei School 1981-1983) 


High-level IT Skills Competency

  • Systems Administration: Windows Server, VMWare, Oracle Virtualbox, LAMP stacks and appliances

  • Developed and delivered Tier 1,2,3 IT Helpdesk processes and provided process improvement for IT Operations and System management in hospital and legal environments

  • Lead technical and multinational development teams containing 5 - 30 members

  • Managed Systems and Projects: Agile,  Scrum, Kanban

Veteran of US Army Signal Corp, Honorable Discharge, TS/SBI Clearance


Jan 1990Jan 1992

Bachelor of Science

Strayer College

Computer Information Systems: Cum Laude