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James F. Pestaner

Technology and Healthcare Specialist

Summary

Seasoned professional providing support for IT, business, and individual health care. Support includes process maintenance and improvement, online/classroom and one-on-one training, and direct health care for autistic adults and children.

Experience with supporting executives and sensitive/critical associates within health and legal SMEs / micro-businesses. Proven success with owner/operator business management and website design, network administration, migration and integration software and network projects, various customer support environments (restaurant, helpdesk, office processes), online Business English / IELTS instructor, K12 tutor, and Health Technician providing IISS and Respite care for Autistic adults and children. 

Problem-solving, sense of responsibility, willingness to share credit while individually accountable, timeliness, attention to detail, honesty, ethical and moral decision-making, transparency, fairness, friendliness, and teamwork are my best assets.

Professional Work History

Jul 2012Present

Business Manager / Technology Specialist

MGC Internet Community Incorporated

Project Manager of various modular add-ins to major software product using  a set of Agile project management techniques: task estimation, daily stand-ups, Kanban.  Manage financial information and work with point of contacts concerning technical and administrative problems. Meet with other business representatives and prospective customers.

Jan 2002Jan 2016

Independent Projects

Research, Presentation, and Instruction Experience

Professor Theodore Kariotis

Develop materials for publications such as charts and maps for articles, worldwide presentations, and class website.

Columbia Union College - CUC

Adjunct Professor

Taught Data Communications, A+, and Network+ in traditional and online setting. In online components, posted assignments and engaged students using Blackboard.

Digital Corp

Instructor

Taught A+ and Network+ Certification courses in classroom.

Highlights

High-level IT and Organization Skills Competency

  • Developed and delivered Tier 1,2,3 IT Helpdesk processes and provided process improvement for IT Operations and System management in hospital and legal environments

  • Lead technical and multinational development teams containing 5 - 30 members

  • Managed Systems and Projects: Agile,  Scrum, Kanban

  • Customer Support: Tier 1,2,3 Help desk, Restaurant Register / Complaints
  • Instruction: Computer Skills, English grammar, APA citations, Grading, Material development

Veteran of US Army Signal Corp, Honorable Discharge, TS/SBI (Inactive) Clearance

Early professional Work

Federal Labor Relations Administration: (FLRA): Network and Computer Support Specialist

  • Helpdesk and laboratory automation support in the AIDS and animal labs.
  • Developed a statistical analysis for a study to determine if a chrono-cancer drug can be labeled with a time for the drug to be administered.

Food and Drug Administration (FDA/CDER): Computer Support Specialist

  • Helpdesk and laboratory automation support in the AIDS and animal labs.
  • Developed a statistical analysis for a study to determine if a chrono-cancer drug can be labeled with a time for the drug to be administered.

National Naval Medical Center (NNMC): Computer Specialist

  • Managed various hospital IT systems including Pharmacy, Radiology, Dental and Patient Intake (National Naval Medical Center 1989-1990).

ATAC Corporation: Field Technician

  • Provided technical support for sales personnel: pre and post sales
  • Developed bids for network contracts and Installed networks for clients

CASA, Inc.

  •  Developed applications and documentation

U.S. Army Signal Corp Electronic Repairer

  • Network, system, and electronic module, electronic component isolation and repair; COMSEC environment
  • Honorable Discharge.

Education