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Summary

Seasoned professional in multiple customer support environments: (1) business processes in SME and micro enterprises as System Administrator, Network and Computer Specialist, and System/Project Management, (2) operations in a fast food restaurant as a greeter, cashier, crew member, and truck reception requiring order verification, unloading, and organizing , and (3) as a health technician providing individual health care. Support includes order taking, multitasking, conflict resolution, resolving conflicting short term goals, process documentation, maintenance and improvement, providing online/classroom and one-on-one training, and direct health care for autistic adults and children.

Experience with supporting customers and stakeholders within health and legal SMEs / micro-businesses. Proven success with owner/operator business management and website design, network administration, migration and integration software and network projects, various customer support environments (restaurant, helpdesk, office processes), online Business English / IELTS instructor, K12 tutor, and Health Technician providing IISS and Respite care for Autistic adults and children. 

My best assets are ability to analyze and solve problems, sense of responsibility, teamwork, accountability, timeliness, attention to detail, honesty, ethical and moral decision-making, transparency, fairness, and friendliness.

Current

Nov 2016Present
AccessAbility Medcare, LLC / care.com

Health Technician

Provide personal health services for clients with health concerns, primarily autism according to guidelines established by AAMC and health professionals, the Maryland Autism Waiver registry / Maryland Medicaid, and guardians of the client. Develop individual plans for client development including dressing, bathroom, exercise, and eating habits. Provide reports on work performed.

PRIOR TECHNICAL

MGC Internet Community Incorporated Business Manager / Technology Specialist                                                     Jul 2012 - Jul 2017

Federal Labor Relations Authority Network and Computer Support                                                                                   Sep 2000 - Jul 2012

Food and Drug Administration  Computer Support / Programming                                                                                    Aug 1990 - Sep 2001

OTHER WORK

Anderabi Management

  • Restaurant Worker
    • Customer Service
    • Stock Management
    • Cash Register and Sales
    • Lobby maintenance
  •  Feb 2017 - July 2017

Independent Projects

  • Professor Theodore Kariotis
    • Administrative Assistant
    • Prepare  publication material 
  • Adjunct Professor
    • Taught Data Communications in an online and typical classroom
    • Prepared Class Materials 
  • Digital Corp
    • Instructor
    • Taught A+ and Network+ Certification material
    • Prepared Labs and Class materials

 

Education