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A seasoned professional with organizational processes and reporting using organization and government guidelines (HIPAA, PII, Autism Waiver, US and MD Courts) requiring multitasking while prioritizing conflicting goals, resolving conflicts, process improvement, and online/classrooms and one-on-one training and providing support services for autistic and at-risk adults and children including housing, employment, living-site improvement, and personal organization skills. Served within a variety of organization types: US Federal, non-profit, legal, social services, medical, corporate and retail. Familiar with business processes from the perspective of an entrepreneur, IT specialist, teacher, mentor, food service, system/project/case manager, and health technician.

Key Accomplishments

10+ years of experience as an IT Adviser and Health Technician for 3 Government Agencies, the U.S. Military and 2 Academic institutions and 2 private small businesses.

10+ years in IT project management in an Agile environment streamlining business processes for government and private sector entities.

7+ years organizing outings, practices, studies, and improvement projects with K-12 children. Creating opportunities for growth through engaging in a community and nature setting within sports, scouting (Eagle Scout), and religious organizations.

5+ Developed 4 cutting edge online sales platform prototypes, led a team that coordinated requirements between the software developers and the clients as well as sold the products to 75+ microbusinesses.

3+ years as Adjunct Professor in Data Communications, teaching COMPTIA A+ and COMPTIA Net +

2+ years developed and taught a cooking program to teach children and adults to cook healthy meals.

2+ years provided direct services to children and adults with mental illness and autism.

Core Competencies

Project Management

Process Improvement

Oral Presentations

Software Development

Curriculum Development

Business Development

Organizational Leadership

Tailored Communications

Youth Program Development

Core Qualifications

  • Assess needs and resources for clients
  • Provide timely daily / bi-weekly documentation of services consistent with regulatory and program guidelines.
    • Reporting under Maryland Autism Waiver Program
    • Reporting to parole/probation services
  • Coordinate & deliver direct health and social services
  • Committed to meeting needs of diverse students
  • Development and management of individual support plans
  • Excellent Communication and Presentation Skills
  • Demonstrated excellent critical thinking skills
  • Promote a safe, ethical, and professional environment.
  • Employ evidence-based practice
  • Person-centered planning
  • Team development
  • Develop and implement educational lessons, activities, and training that focus on skill development, career readiness, recreation, and on-going education.
  • Tutor basic math skills, geometry, algebra, history, geography, English grammar, and creative writing
  • Integrate hiking, camping, swimming, and fitness AND coping skills, meditation, and journaling for physical health and stress reduction
  • Delivery of daily program needs
  • Project Design & Process improvement
    • Agile techniques: kanban, Scrum
    • stand-ups
    • collaboration/brainstorming
  • NHCPS Adult, Child & Infant CPR, AED, First Aid Certification
  • NPDC Antecedent-Based Intervention Training
  • AAMC Annual Health Technician Training 2016, 2017

Work Experience

Lead4Life / AccessAbility Medcare, LLC         Case Manager                                                 Nov 2016 – Present

  • Submit reports according to guidelines, policies and standards
  • Report to Management, Parents, and Family Counselors concerning work and client behavior
  • Develop personal improvement programs
  • Provide in-home and community one-on-one assistance; Plan community outings and activities.
  • Provide support services: employment strategies and search, housing plans and search, and personal organization

MGC Internet Community Incorporated            Business Manager                                         Jul 2012 – Sep 2017

  • Supervised contractors; ran daily stand-ups, reported status to clients
  • Payroll and administrative reporting to State of Maryland
  • Designing web pages and applications using wire-frames, diagrams, and written specification

Federal Labor Relations Authority                      IT Support                                                        Sep 2000 – Jul 2012

  • Agency Representative for IT contractors (COTR)
  • Network / HelpDesk Manager
  • HelpDesk Process Improvement

Food and Drug Administration (CDER)              IT Support                                                          Aug 1990 – Sep 2000

  • Independent worker at satellite buildings; identified, solved, and documented computer and network failures
  • HelpDesk Senior Tech providing process improvement, guidance and support for staff and contractors
  • Designed batch program later modified for software installs; Designed and published statistical methodology.