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Work experience

Jun 2010Jan 2011

HR Account Manager

Raya Contact Center

My Role extended but was not limited to:

- All HR related requests for the 3 Cisco Hubs (Cairo/Saudi/Dubai)

- Planning and executing recruitment strategies for the program.

- Conducting interviews and building a pool of highly qualified candidates.

- Generating weekly/monthly recruitment reports with detailed analysis of the leads and the progress of the pipeline.

- Generating and Planning development plans for all the team across all hubs, along with conducting coaching sessions for their personal development.

Oct 2009Jun 2010

Organizational Development Speciaist

TE Data

My Role extended but was not limited to;

- Assets and promotes organizational development methods by designing, implementing and maintain a cohesive performance and development systems.

- Identify ways to improve the company's performance through the continuous refurbishing of the existing policies and overseeing the employees' roles.

- Generating and developing job descriptions to all our employees, along with indentifying their career path and development plan.

Jul 2008Oct 2009

HR Recruiter/ Coordinator

Raya Contact Center

My Role extended but was not limited to;

- Responsible for the outsourcing process of one of our Strategic Accounts “Vodafone Egypt”.

- Generating candidates through the companies' Recruitment Resources

- Conducting on the phone screening for the Local and Offshore candidates.

- Conducting interviews for Local and Offshore candidates to fulfill the hiring plan.

- Issuing monthly detailed reports for candidates screened & interviewed

- Issuing monthly reports for acceptance rates from (Phone Screening, 1st & 2nd interviews) and acceptance rates per each Recruitment Resource

- Conducting New Hires orientation.

- Conducting soft skills training sessions.

- Dealing with mass recruitment plans has helped me develop my communication skills, intrapersonal, and interpersonal skills, as to deal with different people each day.


Licentiate HR Generalist

Asian HR Board
Aug 2004Jun 2008

Bsc in Business Administration

Sadat Academy for Management Sciences


Job and Career Transition Coach

Career Planning and Adult Development Network

Job and Career Development Coach

Career Planning and Adult Development Network