Skilled retail manager leading all aspects of retail operations (e.g., inventory, cash handling, banking, merchandising, sales strategies, customer service, hiring, payroll, employees and managers training) reinforced with bilingual fluency in Spanish.
With over 32 years of retail management and sales experience at a small company in Honolulu specializing in books, comics and music. Promoted over the years based on performance, always available attitude and willingness to take on new duties. Responsibilities in Retail Store Operations include: 15 years as General Manager, 14 years as District Co-Manager, and 3 years as Store Manager, Department Manager, Supervisor and Cashier.
Co-managed my employer best year in sales achieving 10.5 million dollars.
Employees and Managers Training with focus in customer service.
Creation, Supervision and Implementation of company’s procedures where none existed or needed improvement.
Planned and executed five new storefronts in thirty years.
Designed store layouts to constantly improve the flow of customers on the sales floor.
Developed the first TV commercial for Jelly’s.