Summary

Strong manager with well-honed abilities that include operations, property and project management, procedural development, purchasing, vendor sourcing and management, cost reduction, negotiations with internal and external departments and entities.

Effective in managing technical, administrative, and vendor personnel in meeting and exceeding organizational expectations while increasing revenue, profits, and customer satisfaction.

Analytical and creative professional with a record of accomplishment managing critical business functions to increase efficiencies, reduce costs, and improve service delivery while ensuring full compliance of all internal and external rules, regulations, and laws.

Adept at analyzing ongoing requirements to formulate cost-effective solutions and present in various analytical formats.

Skilled at initiating cross-functional collaboration to facilitate and implement core program deliverables. An alliance builder and relationship manager; an autonomous producer, a team player, strategic thinker, a company leader.

Work History

Work History
Oct 2006 - Jan 2009

Project Administrator

WellPoint, Inc.

WellPoint, Inc. is the largest health benefits company in terms of commercial membership in the United States.

  • Executed special projects as required, included a three-month process improvement stint with California Health & Longevity Institute.
  • Wrote copy for department Intranet; researched stories, interviewed subject matter experts, maintained site.
  • Provided customer service training for Guest Services staff; monitored call intake.
  • Provided problem-solving strategies to enhance customer relations support; created and formalized policies and procedures.
  • Created and produced qualitativeanalyses, e.g., staff utilization and program efficacy reports as needed; cleansed database.
Aug 2004 - Jan 2006

Principal

The Writing Pen

The Writing Pen provided freelance copywriting services to consumers and businesses; specialized in writing, editing, and penning creative copy for commercial and individual endeavors.

  • Managed a freelance copywriting service for commercial and consumer endeavors.
  • Marketed company, developed pricing convention, managed annual budget, billing and financials.
  • Defined project specifications, ensured projects met exacting client requirements.
  • Focused on client satisfaction, budget adherence, and on-time delivery.
Mar 1997 - Mar 2004

Property Manager

http://www.joneslanglasalle.com

Jones Lang LaSalle is the world's leading real estate services and money management firm and is the industry leader in property and corporate facility management services.

  • Managed a portfolio of 130 properties; managed projects in the million dollar range.
  • Collaborated with senior managers and assigned team members identified project requirements; formulated cost-effective approaches and delivery strategies.
  • Planned and managed site renovations, which included technical installs, e.g., telecom, computers, printers, alarms, HVAC installations; plumbing jobs, furniture installs, ATM installations, roof replacements and special projects such as mold remediation and asbestos abatement.
  • Defined scope or statement of work, created, and evaluated Request For Proposals.
  • Sourced vendors; negotiated and approved contracts.
  • Tracked and reported milestones, closed projects, analyzed financials, met deliverables.
  • Led team to deliver projects on time and at superior levels of quality.
  • Improved response time and enhanced communication skills of Customer Service Representatives
  • Provided team training and resolved various client problems, resulted in decreased queue time and unit costs.
  • Increased customer satisfaction ratings, CSR productivity and quality of work.
  • Salespersons License ID Number 012302276
Aug 1993 - Mar 1997

Principal

The Executive's Assistant

Executive's Assistant provided process improvement strategies and administrative support to wide client base. Its competitive advantage; strong focus in areas of office automation and task redundancy elimination. Principal closed operation after accepting position with primary client.

  • Implemented process improvement strategies and provided consultative/contractor services to a wide client base
  • Planned and coordinated office relocations. Defined employee requirements, surveyed spaces, and assisted with installations and configurations. Identified new equipment needs; ensured locations met operational objectives.
  • Managed Other Real Estate Owned/Leased (OREO/L) portfolio covering entire state of California - 84 retail properties totalling 720,543 square feet.
  • Marketed and promoted company; managed annual budget, billing and financials, customer service, relationship building, and pricing.

Education

Education
Jan 2008 - Dec 2009

MBA

University of La Verne

Skills

Skills

Competencies

  Strategic Planning • Operations Management • Staff Management • Program & Project Management • Process Development • Marketing • Quality Assurance • Productivity Improvements • Multi-Site Property Management • Contract Development & Negotiations • Contractor Hiring & Management • Budgeting• Cost Reduction & Avoidance • Qualitative & Quantitative Analyses • Customer Service