WellPoint, Inc. is the largest health benefits company in terms of commercial membership in the United States.
- Executed special projects as required, included a three-month process improvement stint with California Health & Longevity Institute.
- Wrote copy for department Intranet; researched stories, interviewed subject matter experts, maintained site.
- Provided customer service training for Guest Services staff; monitored call intake.
- Provided problem-solving strategies to enhance customer relations support; created and formalized policies and procedures.
- Created and produced qualitativeanalyses, e.g., staff utilization and program efficacy reports as needed; cleansed database.