ACCENTURE, Chicago, IL2009-2011
Project Management Business Analyst
·Provided full support to Project Managers and Operation Stakeholders
·Clear understanding of business process management and business requirements of the customers and translating them to specific software requirements.
·Ensured that the recommended solution was commercial yet competitive.
·Documented and analyzed the required information and data.
·Solid understanding of technical designs as well as the specifications.
·Evaluated information gathered through workshops and surveys, business process description and task analysis.
·Effectively communicated with internal teams and external clients to deliver functional requirements like, screen and interface designs.
·Very strong technical skills coupled with business intelligence and a deep understanding of customer's needs so that they can be transformed into application and operational requirements.
·Acted as a liaison between business units, technology teams and support teams.
·Provided support to Project Managers in the transition of business operations from high cost locations to low cost locations.
·Supported the day to day issues encountered within the transition.
·Managed complex problems, provided technical expertise and assistance.
·Worked closely with receiving operating team on training and complex support issues.
·Provided documentation solutions for defined methods of working and daily operational procedures.
·Provided points of contact from 2nd level Support and lead group in the Incident Recovery Team (IRT) to recover major incidents.
·Interfaced and represented Transactions FX Implementation and Support team organization for the following groups: operations project manager, Site Operations manager, and Service manager.
·Worked with the Project Manager in setting and committing to milestones and dates within the project planning process. Represent Implementation and Support at project commitments and ongoing project review sessions ensuring that Implementation and Support team is aware of and is successfully delivering on project commitments.
·Escalated and resolved problems before committed dates are missed or when project circumstances jeopardize operational supportability.
·Ensured each Implementation and Support team member is clear on their associated role, responsibilities, and deliverables and budgeted hours for each project.
·Managed teams ranging in size from 4 to 15 FTE and 5 contractors. Interpreted day-to-day business objectives and prepared/executed operational practices, work programs, and projects. Developed effective relationships with senior functional and institutional stakeholders built on a deep understanding of the vendors and products/services.
Reviewed all incoming work for clarity, provided clear work directions Team Members.
·Demonstrated expert knowledge of processes and related systems to effectively perform responsibilities.
Managed workloads to ensure even distribution of responsibilities. Performed and/or ensured completion of quality review check on outgoing work
·Identified and assisted with development of support materials for team use, e.g., training manuals, job aids and views in databases