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Jorge Benitez

Technical Application Systems Administrator at Norwegian Cruise Line


Career Summary

IT professional with over 20 years of proven experience in supporting-and optimizing performance of – windows servers, workstations, peripherals, operating systems, networks, hardware and software including installation, configuration, and preventative maintenance. Resolved network connectivity issues, provided technical support - both remote and onsite – to achieve effective troubleshooting, efficient resolution of issues and maximum user satisfaction. Completed projects on schedule, exceptional communication skills and able to quickly grasp and adapt to new concepts, technologies and environments.

Technical Skills

Network/Protocols: TCP/IP, IPX/SPX, UDP, NetBIOS, Telnet, FTP, TFTP, DNS, DHCP, RIP, IGRP, OSPF,EIGRP, PPP, PPPoE, ICMP, BPDU, NTP, NAT, PAT, SMTP, POP3,Network Installations

Operating Systems / Servers: Windows 95/98/NT/2000/XP Professional/Vista/Windows 7, Windows Server 2008, 2003, & 2000, SBS Server 2003, Exchange server 5.5, 2000, 2003, and 2007. Blackberry Enterprise Server 5.x Citrix XenApp server 5.0, VMware ESXi 5.5, 6.0, 6.5.

Professional Development

Citrix Certified Administrator (CCA)
Cisco Certified Network Administrator (CCNA)
CompTIA A+, Server+,
Microsoft Certified System Engineer (MCSE)
Microsoft Certified System Administrator (MCSA)


Aug 2000Dec 2002

Bachelor of Business Administration

Florida International University

Employment Chronology

Feb 2017Present

Technical Application Systems Administrator

Norwegian Cruise Line Holdings Ltd

Provide IT support to over 25 ships in the Norwegian fleet throughout the world while maintaining over 200 virtual servers and appliances per ship. 

  • Manage multiple Vcenter servers from version 5.0 to 6.5
  • Manage approximately 150-200 virtual machines per ship ranging in operating system between different  versions of Windows Server and Linux
  • Deployed servers using Ansible scripts on Red Hat Openshift platform  
  • Maintain multiple 2012 domain controllers
  • Maintain multiple HP Store Virtual  3200 SAN’s storage
  • Implemented and manage Barracuda mail  filter
  • Installed and maintained Veeam backup and replication software
  • Managed between 5-10 ESXI host per ship depending on the number of datacenters the ship had
  • Working on new build of ships and refurbishing of existing ships datacenters 

                                                                              IT Projects

Successfully refurbished the datacenter of the NCL Jade in March 2017, the refurbishing was part of a dry dock that included replacing all the ESXI host and SAN’s and replacing them with new HP servers and store virtual as well as upgrading from ESXI 5.5 to 6.0 and migrating from ESXI standard switching to distributed switching.

Successfully replaced the HP Store Virtual SAN’s, ESXI host and upgraded Vcenter from 5.5 to 6.0 on the NCL Star in June2017.

Worked on the successful commissioning of our newest ship the NCL Bliss, the fleet, this included building out a dual active/active datacenters environment with 6 ESXI host per datacenter along with 6 HP SAN nodes per datacenter. This was built in a Vcenter 6.5 environment with distributed switching. In addition to building out the physical environment I was also tasked with the building of approximately 200 virtual computers for NCL and multiple venders with multiple operating systems including Windows server 2016 and Linux Red Hat.       

April 2012Jan 2017

Systems Engineer

Kaufman Rossin & Co. P.A

Provide network support to over 400 users in 11 offices throughout Florida and the United States, while maintaining over 100 virtual servers and appliances.

 Assisted the IT manager in the day to day operation of the 10 team members

  • Assisted IT manager in the management  of the firm’s 10 million dollar IT budget  
  • Manage multiple exchange 2010 servers
  • Configured and implemented Exchange 2010 DAG
  • Maintain multiple 2008 domain controllers
  • Maintain multiple SAN’s including Netapp, Nexapp, and Overland storage
  • Implemented and manage Barracuda web filter
  • Manage Cisco ASA firewall and WatchGuard XTM firewalls
  • Manage McAfee e-policy orchestrator 5.3 Intel security
  • Manage virtual machine backup with ReliableDR

                                                                           IT Projects

Manage and maintain a variety of switches, as well as creating multiple VLAN’s. Created and maintained multiple Ubuntu servers and desktops for our developers. Helped with the planning, upgrading, and migration of our Solaris Geneva servers. Designed the network environment for our VMware ESXI host. Helped in the implementation of our Talari WAN aggregator appliances in all of our offices and data centers. Maintain router and switch configurations as well as network diagrams.     

Mar 2011 Mar 2012

Infrastructure Administrator

Femwell Group Health

Provide Citrix support to over 1000 users in over one hundred offices throughout the state of Florida, while maintain both a Citrix Enterprise XenApp 6.0 virtual server farm.

  • Assisted Director in the budgeting of approximately 5 million dollars, purchasing and implementation of new technologies
  • I was appointed team lead and directly managed 5 team members
  • Managed and maintain two EqualLogics PS 6500 SAN serves
  • Managed and maintain two Compellent SAN serves
  • Manage and maintain Vmware ESX 4.0 virtual environment
  • Installed and managed Cisco 3750 switches and SonicWall 4500 firewall
  • Implemented XenDesktop Express test environment for a proof of concept
  • Managed Kaseya ticketing system
  • Manage Backup Exec and System Recovery backup solution
  • Maintained Avaya VoIP phone system
  • Maintained and managed a 2003/2008 Active Directory mixed environment

                                                                       IT Projects

Planned and implemented Citrix 6.0 upgrade that included 20 XenApp 6.0 Enterprise Presentation Servers, 2 NetScaler 5500, an EdgeSight monitoring server and a SQL 2008 licensing server in an ESX 4.1 environment, Assisted with the upgrade of Sage Intergy Practice Management 5.5 to 6.2 as well as helping with the Sage Intergy, Electronic Health Records.

Jul 2003Jul 2007

Director of Information Technologies

Mallah Furman

Orchestrated installations, troubleshooting, administration, and upgrades to all desktops, laptops, printers, hardware (including Blackberry, iPhones, and Cisco switches, routers, and firewalls), and software applications. Effectively installed and configured Cisco equipment. Installed and configured new VoIP network, Installed and maintained our paperless environment and document management software. 

 Provided leadership on mentoring to fellow team members

  • Managed a 7 million dollars yearly IT budget to purchase new equipment and invest in new technologies 
  • Provided end user support to 100 users in two offices
  • Seven years of advanced skills implementing and managing Active Directory Services 2003 and 2008 infrastructures, modify group policy to effect designated users to access designated resources
  • Maintained and managed Citrix server farm
  • Configure and maintain VoIP LAN, VoIP VPN, LAN and WAN
  • Maintain and managed BlackBerry Enterprise 5.x, and Windows 2003, 2008 Servers, 2003 Terminal server, document management server
  • Seven years of Microsoft Exchange Server experience including migration, implementation and supporting 2000, 2003, and 2007.
  • Diverse background in computer hardware and software installations for client and server operating systems including Window 9x, NT, 2000, Server 2003 x86 and x64, XP, Vista x86 and x64, and Windows 7 x86 and x64
  • Maintained and managed Barracuda Message Archiver, Web Filter, and Barracuda Spam & Virus Firewall  
  • Maintain and managed Cisco ASA 5500 firewall, 1841 router, and 2900 catalyst switch’s
  • Maintained and managed daily backup jobs using Backup Exec
  • Monitor and manage Network performance
  • Oversaw and assisted with conversion to ShoreTel VoIP phone system
  • Project manager, disaster recovery and business continuity plan, LAN/WAN configuration and complex migration solutions.

                                                                            IT Projects

Disaster Recovery and business continuity plan: Duties included moving all servers to Terremark, establishing two 100 MB Metro-E circuits between my two offices configuring the Cisco 1841 router and network. And installed one domain controller in each office for user authentication 

VMware implementation configured two ESXi server installed a windows 2008 server domain controller in the virtual environment, as well as a blackberry virtual server, Kaseya Management server and converted a 2003 Terminal Server into a VM image.

Project manager for ShoreTel VoIP migration, coordinated PRI lines moves with Paetech communication from our Brickell location to Terremark as well as porting the phone numbers of out Plantation location from to Paetech. Coordinated with Terremark to have the PRI lines drop in to me collocation space. Coordinated with ICG the system configuration equipment and trough put requirements for the router. In addition, oversaw the new data network wiring.

Implemented and designed out paperless office environment, duties included configuring and installing document management software and server, training, dual screen on all user’s workstation’ as well as scanners for all users and high-speed network scanners in the office.      

Jan 1996Jul 2003

Assistant Network Administrator

Goldstein Schechter...
  • Administer a 60 user Novell network
  • Configured, repaired, and upgraded workstations using Windows 98 & 2000
  • Maintain network switches
  • Configured Microsoft Exchange Server 5.5 and Exchange 2000
  • Designed and maintained intranet and company website
  • Maintained NEC phone and voice-mail system
  • Involved in the training of all users and provided technical assistance


~ References Available Upon Request ~