- Miami US-FL
- Cellular 786-837-5154
- [email protected]
IT professional with over 20 years of proven experience in supporting-and optimizing performance of – windows servers, workstations, peripherals, operating systems, networks, hardware and software including installation, configuration, and preventative maintenance. Resolved network connectivity issues, provided technical support - both remote and onsite – to achieve effective troubleshooting, efficient resolution of issues and maximum user satisfaction. Completed projects on schedule, exceptional communication skills and able to quickly grasp and adapt to new concepts, technologies and environments.
Network/Protocols: TCP/IP, IPX/SPX, UDP, NetBIOS, Telnet, FTP, TFTP, DNS, DHCP, RIP, IGRP, OSPF,EIGRP, PPP, PPPoE, ICMP, BPDU, NTP, NAT, PAT, SMTP, POP3,Network Installations
Operating Systems / Servers: Windows 95/98/NT/2000/XP Professional/Vista/Windows 7, Windows Server 2008, 2003, & 2000, SBS Server 2003, Exchange server 5.5, 2000, 2003, and 2007. Blackberry Enterprise Server 5.x Citrix XenApp server 5.0, VMware ESXi 5.5, 6.0, 6.5.
Citrix Certified Administrator (CCA)
Cisco Certified Network Administrator (CCNA)
CompTIA A+, Server+,
Microsoft Certified System Engineer (MCSE)
Microsoft Certified System Administrator (MCSA)
Provide IT support to over 25 ships in the Norwegian fleet throughout the world while maintaining over 200 virtual servers and appliances per ship.
Successfully refurbished the datacenter of the NCL Jade in March 2017, the refurbishing was part of a dry dock that included replacing all the ESXI host and SAN’s and replacing them with new HP servers and store virtual as well as upgrading from ESXI 5.5 to 6.0 and migrating from ESXI standard switching to distributed switching.
Successfully replaced the HP Store Virtual SAN’s, ESXI host and upgraded Vcenter from 5.5 to 6.0 on the NCL Star in June2017.
Worked on the successful commissioning of our newest ship the NCL Bliss, the fleet, this included building out a dual active/active datacenters environment with 6 ESXI host per datacenter along with 6 HP SAN nodes per datacenter. This was built in a Vcenter 6.5 environment with distributed switching. In addition to building out the physical environment I was also tasked with the building of approximately 200 virtual computers for NCL and multiple venders with multiple operating systems including Windows server 2016 and Linux Red Hat.
Provide network support to over 400 users in 11 offices throughout Florida and the United States, while maintaining over 100 virtual servers and appliances.
Assisted the IT manager in the day to day operation of the 10 team members
Manage and maintain a variety of switches, as well as creating multiple VLAN’s. Created and maintained multiple Ubuntu servers and desktops for our developers. Helped with the planning, upgrading, and migration of our Solaris Geneva servers. Designed the network environment for our VMware ESXI host. Helped in the implementation of our Talari WAN aggregator appliances in all of our offices and data centers. Maintain router and switch configurations as well as network diagrams.
Provide Citrix support to over 1000 users in over one hundred offices throughout the state of Florida, while maintain both a Citrix Enterprise XenApp 6.0 virtual server farm.
Planned and implemented Citrix 6.0 upgrade that included 20 XenApp 6.0 Enterprise Presentation Servers, 2 NetScaler 5500, an EdgeSight monitoring server and a SQL 2008 licensing server in an ESX 4.1 environment, Assisted with the upgrade of Sage Intergy Practice Management 5.5 to 6.2 as well as helping with the Sage Intergy, Electronic Health Records.
Orchestrated installations, troubleshooting, administration, and upgrades to all desktops, laptops, printers, hardware (including Blackberry, iPhones, and Cisco switches, routers, and firewalls), and software applications. Effectively installed and configured Cisco equipment. Installed and configured new VoIP network, Installed and maintained our paperless environment and document management software.
Provided leadership on mentoring to fellow team members
Disaster Recovery and business continuity plan: Duties included moving all servers to Terremark, establishing two 100 MB Metro-E circuits between my two offices configuring the Cisco 1841 router and network. And installed one domain controller in each office for user authentication
VMware implementation configured two ESXi server installed a windows 2008 server domain controller in the virtual environment, as well as a blackberry virtual server, Kaseya Management server and converted a 2003 Terminal Server into a VM image.
Project manager for ShoreTel VoIP migration, coordinated PRI lines moves with Paetech communication from our Brickell location to Terremark as well as porting the phone numbers of out Plantation location from Bandwith.com to Paetech. Coordinated with Terremark to have the PRI lines drop in to me collocation space. Coordinated with ICG the system configuration equipment and trough put requirements for the router. In addition, oversaw the new data network wiring.
Implemented and designed out paperless office environment, duties included configuring and installing document management software and server, training, dual screen on all user’s workstation’ as well as scanners for all users and high-speed network scanners in the office.
~ References Available Upon Request ~