Jorge Benitez

  • Miami US-FL
Jorge Benitez


Career Summary

IT professional with over 15 years of proven experience in supporting-and optimizing performance of – windows servers, workstations, peripherals, operating systems, networks, hardware and software including installation, configuration, and preventative maintenance. Resolved network connectivity issues, provided technical support - both remote and onsite – to achieve effective troubleshooting, efficient resolution of issues and maximum user satisfaction. Completed projects on schedule, exceptional communication skills and able to quickly grasp and adapt to new concepts, technologies and environments.

Technical Skills

Network/Protocols: TCP/IP, IPX/SPX, UDP, NetBIOS, Telnet, FTP, TFTP, DNS, DHCP, RIP, IGRP, OSPF,EIGRP, PPP, PPPoE, ICMP, BPDU, STP, NAT, PAT, SMTP, POP3, PAP, CHAP, VTP, Network Installations Software: Microsoft Office suite, Veritas Backup Exec, Trend Micro Client/Server/Messaging Suite, Symantec virus scan, QuickBooks (all versions), and various proprietary accounting software. Operating Systems / Servers: Windows 95/98/NT/2000/XP Professional/Vista/Windows 7, Windows Server 2008, 2003, & 2000, SBS Server 2003, Exchange server 5.5, 2000, 2003, and 2007. Blackberry Enterprise Server 5.x Citrix XenApp server 5.0, VMware ESXi.

Professional Development

Citrix Certified Administrator (CCA) CompTIA A+, CompTIA Server+, Cisco Certified Network Administrator (CCNA), Microsoft Certified System Engineer (MCSE) 2003 Microsoft Certified System Administrator (MCSA) 2000 and 2003

Work experience

Work experience
Mar 2011 - Present

Infrastructure Administrator

Femwell Group Health

Provide Citrix support to over 1000 users in over one hundred offices throughout the state of Florida, while maintain both a Citrix Enterprise XenApp 6.0 virtual server farm.•    Managed and maintain two EqualLogics PS 6500 serves•    Manage and maintain Vmware ESX 4.0 virtual environment  •    Installed and managed Cisco 3750 switches and SonicWall 4500 firewall•    Implemented XenDesktop Express test environment for a proof of concept •    Managed Kaseya ticketing system•    Manage Backup Exec and System Recovery backup solution  •    Maintained Avaya VoIP phone system•    Maintained and managed a 2003/2008 Active Directory mixed environmentIT ProjectsPlanned and implemented Citrix 6.0 upgrade that included 20 XenApp 6.0 Enterprise Presentation Servers, 2 NetScaler 5500, an Edgesight monitoring server and a SQL 2008 licensing server in an ESX 4.1 environment, Assisted with the upgrade of Sage Intergy Practice Management 5.5 to 6.2 as well as helping with the Sage Intergy, Electronic Health Records.

Oct 2010 - Feb 2011


The Academy of South Florida
  • CompTIA A+ and Network + Essentials and Practical Application, exam instructor
Jul 2003 - Jul 2007

Network Administrator

Mallah Furman

Orchestrated installations, troubleshooting, administration, and upgrades to all desktops, laptops, printers, hardware (including Blackberry, iPhones, and Cisco switches, routers, and firewalls), and software applications. Effectively installed and configured Cisco equipment. Installed and configured new VoIP network, Installed and maintained our paperless environment and document management software.

  • Provided end user support to 100 users in two offices
  • Seven years of advanced skills implementing and managing Active Directory Services 2003 and 2008 infrastructures, modify group policy to effect designated users to access designated resources
  • Maintained and managed Citrix server farm
  • Configure and maintain VoIP LAN, VoIP VPN, LAN and WAN
  • Maintain and managed BlackBerry Enterprise5.x, and Windows 2003, 2008 Servers, 2003 Terminal server, document management server
  • Seven years of Microsoft Exchange Server experience including migration, implementation and supporting2000, 2003, and 2007.
  • Diverse background in computer hardware and software installations for client and server operating systems including Window 9x, NT, 2000, Server 2003 x86 and x64, XP, Vista x86 and x64, and Windows 7 x86 and x64
  • Maintained and managed Barracuda Message Archiver, Web Filter, and Barracuda Spam & Virus Firewall
  • Maintain andmanaged Cisco ASA 5500 firewall, 1841 router, and 2900 catalyst switch’s
  • Maintained and managed daily backup jobs using Backup Exec
  • Monitor and manage Network performance
  • Oversaw and assisted with conversion to ShoreTel VoIP phone system
  • Project manager, disaster recovery and business continuity plan, LAN/WAN configuration and complex migration solutions.

IT Projects

Disaster Recovery and business continuity plan: Duties included moving all servers to Terremark, establishing two 100 MB Metro-E circuits between my two offices configuring the Cisco 1841 router and network. And installed one domain controller in each office for user authentication

VMware implementation configured two ESXi server installed a windows 2008 server domain controller in the virtual environment, as well as a blackberry virtual server, Kaseya Management server and converted a 2003 Terminal Server into a VM image.

Project manager for ShoreTel VoIP migration, coordinated PRI lines moves with Paetech communication from our Brickell location to Terremark as well as porting the phone numbers of out Plantation location from to Paetech. Coordinated with Terremark to have the PRI lines drop in to me collocation space. Coordinated with ICG the system configuration equipment and trough put requirements for the router. In addition oversaw the new data network wiring. Implemented and designed out paperless office environment, duties included configuring and installing document management software and server, training, dual screen on all users workstation’ as well as scanners for all users and high speed network scanners in the office.

Jan 1996 - Jul 2003

Assistant Network Administrator

Goldstein Schechter...
  • Administer a 60 user Novell network
  • Configured, repaired, and upgraded workstations using Windows 98 & 2000
  • Maintain network switches
  • Configured Microsoft Exchange Server 5.5 and Exchange 2000
  • Designed and maintained intranet and company website
  • Maintained NEC phone and voice-mail system
  • Involved in the training of all users and provided technical assistance


Aug 2000 - Dec 2002

Bachelor of Business Administration

Florida International University