IT professional with over 15 years of proven experience in supporting-and optimizing performance of – windows servers, workstations, peripherals, operating systems, networks, hardware and software including installation, configuration, and preventative maintenance. Resolved network connectivity issues, provided technical support - both remote and onsite – to achieve effective troubleshooting, efficient resolution of issues and maximum user satisfaction. Completed projects on schedule, exceptional communication skills and able to quickly grasp and adapt to new concepts, technologies and environments.
Network/Protocols: TCP/IP, IPX/SPX, UDP, NetBIOS, Telnet, FTP, TFTP, DNS, DHCP, RIP, IGRP, OSPF,EIGRP, PPP, PPPoE, ICMP, BPDU, STP, NAT, PAT, SMTP, POP3, PAP, CHAP, VTP, Network Installations Software: Microsoft Office suite, Veritas Backup Exec, Trend Micro Client/Server/Messaging Suite, Symantec virus scan, QuickBooks (all versions), and various proprietary accounting software. Operating Systems / Servers: Windows 95/98/NT/2000/XP Professional/Vista/Windows 7, Windows Server 2008, 2003, & 2000, SBS Server 2003, Exchange server 5.5, 2000, 2003, and 2007. Blackberry Enterprise Server 5.x Citrix XenApp server 5.0, VMware ESXi.
Citrix Certified Administrator (CCA) CompTIA A+, CompTIA Server+, Cisco Certified Network Administrator (CCNA), Microsoft Certified System Engineer (MCSE) 2003 Microsoft Certified System Administrator (MCSA) 2000 and 2003