Overview

I have over 20 years of management experience, working for the last 15 years predominantly in health management. With a degree in Psychology (Hons I), I am an expert organiser and evaluator of education and training, as well as conducting research, and managing teams and people based on current best evidence. In addition to having excellent people skills, I am also developing skills in counselling and psychological therapies. I also have a strong research background, with four High Distinctions in statistics and research methodology courses throughout my degree, and multiple publications in peer reviewed journals and conferences.

Education

Education
Aug 2015 - Present

Research Higher Degree (Medicine)

University of Newcastle, Australia

Communication Skills in Psychiatry

Jan 2007 - Jan 2014

Bachelor of Psychology (Hons I)

University of Newcastle, Australia
2007 - 2007

Introduction to Programming

Thomsons Education Direct
2002 - 2002

Certificate III Information Technology: Network Administration

TAFE
1991 - 1993

Higher School Certificate

St Philip's Christian College

Professional Experience

Work History
Aug 2006 - Present

Medical Education Support Officer (Health Manager Level 1)

HNET Psychiatry, Hunter New England Local Health District
  • Develop and coordinate medical postgraduate training and continuing professional development programs.
  • Manage quality framework by compiling network training program reports, policies and procedures.
  • Collaborate in research group for communication skills in psychiatry, organising and implementing communication skills training for psychiatry trainees, as well as data collection, statistical analysis, report writing, writing for publications and research methodology and design.
  • Participate on interview panels, including developing behavioural interview questions and skills tests.
  • Solve problems, negotiate, manage people, and use empathic counselling and communication skills.
  • Supervise four administrative staff and provide executive support to the Network Director of Training.
  • Manage and develop databases, with provision of training to end users.
  • Maintain governance structures through membership and organisation of key committees.
  • Develop and maintain website, eLearning centre, and e-training materials (video, audio, etc.).
  • Maintain accreditation of network sites on behalf of the Royal Australia New Zealand College of Psychiatrists.
  • Organise local and international staff recruitment, liaising with multiple organisations including Department of Immigration and Citizenship, the Australian Health Professional Registration Authority, and Medicare.
  • Allocate over 70 junior medical staff throughout the organisation twice yearly, requiring complex planning and negotiation skills.
  • Organise events, functions, travel and orientation programs.
  • Monitor financial budget. Manage purchasing and requisition orders using HNELHD financial management systems.
  • Participate in Medical Education Journal Club.
2007 - 2014

Studies in Bachelor of Psychology

University of Newcastle (UON), Australia
  • Studied abnormal, organisation, social, developmental, cognitive, and biological psychology, as well as pre-professional courses covering counselling and communication principles.
  • Studied psychometric testing, including intelligence tests, ability and skills tests, and personality tests, including interpretation and report writing.
  • Learned and practised the WAIS-IV psychometric assessment instrument.
  • Studied multiple research methodology and statistics courses (4 x HDs) and reported research results in professional academic style.
  • Designed and conducted laboratory experiments (for learning purposes).
Jul 2001 - Aug 2006

Executive Assistant to Management

Hunter New England Local Health District (Mental Health)
  • Supervised three administrative staff and provided executive support to the Area Clinical Director, the General Manager, and the Manager Nursing Services of Hunter New England Mental Health.
  • Coordinated recruitment systems, participated on interview panels and processed recruiting episodes.
  • Developed and implemented databases to manage information in the unit.
  • Organised meetings and committees, responsible for minutes and following up on action items.
  • Performed multiple high-level executive assistant duties, including managing extensive filing system and organising functions, events, conferences and travel.
Apr 2000 - Jan 2001

PA to Director

GE Capital European Corporate Payment Products, London, UK
  • Delivered high level administrative support to team of 16 as well as the Director.
  • Prepared financial reports and supported Finance & Risk Manager.
  • Maintained databases and performed general administrative duties, including organising events, travel and conferences.
Jan 1998 - Apr 2000

PA to CEO / Secretarial Manager

Charter Nightingale Hospital, London, UK
  • Managed team of 12 secretaries
  • Delivered high level admin support to CEO and psychiatric medical officers
  • Investigated and managed complaints
  • Prepared financial reports and monthly / annual reports

Professional Skills

Skills

Oral & Written Communication Skills

Proficient communicator as demonstrated in professional career and university degree, through writing e-mails, letters, memos, file notes, reports, essays, and other organisational documentation. Typing speed is 80wpm; spelling and grammar in the English language is exemplary.

People Skills

Developed both through my psychology degree and through professional experience working in the mental health sector. Skills include empathy, active listening, leadership and negotiation skills.   

Microsoft Office, Multimedia, Web Design, eLearning Development & IT skills

Extensive and advanced experience in Microsoft Access, Word, Excel, Powerpoint, Publisher, and Outlook. Expert in Apple Macintosh operating system and Windows operating systems for PCs. Extensive experience and advanced knowledge of multimedia applications, including video editing software and converters (Final Cut Pro, Windows Movie Maker, iMovie and others), music and audio editing software (e.g. Logic Pro X, Audacity and GarageBand), website development using MySource Matrix and Wix, and eLearning module development using MyLink (moodle platform), Adobe Photoshop, Adobe Captivate, as well as expert usage of online survey tools (e.g. SurveyMonkey). Expert knowledge of many and varied organisational software programs. Internal working knowledge of computers and networks through a TAFE course in network administration. Expert knowledge of statistical software SPSS and JMP through my Bachelor of Psychology degree at university.

Leadership, people management and staff development

Demonstrated by a commitment to professional mentoring, supervision of staff, and successfully managing employees.

Project Management

Demonstrated by the successful completion of multiple projects in my current role. Examples include the development and implementation of GEMs (Guided Educational Moments), and the development and implementation of a unit-wide Access database to manage medical information.

Written & Oral Presentation Skills, Teaching, Training, and Workshop Facilitation

Developed both during my university degree and in my professional experience. I have presented at conferences, teach videoconference education classes, deliver statistics tutorials to psychiatry trainees, and develop (and star in) eLearning material.

Event Planning & Management

Extensive experience in organising events, travel and conferences in executive adminisration positions.

Social Networking

Was involved in the Social Media Steering Committee for Hunter New England Local Health District and developed, implemented and currently manage the HNET Psychiatry Facebook page, as well as managing all media for my music group (e.g. YouTube channel, SoundCloud, Facebook, and website).

Psychological principles and practice

Studied psychometric testing, including intelligence tests, ability and skills tests, and personality tests, including interpretation and report writing. Learned and practised the WAIS-IV psychometric assessment instrument. Studied abnormal, organisation, social, developmental, cognitive, and biological psychology, as well as pre-professional courses covering counselling and communication principles. Experience in counselling psychiatry trainees in difficulty, and member of a research group for communication skills training in psychiatry.

Research, statistics, and SPSS

Ongoing development of these skills as part of my university training, research involvement, and professional employment. Expertise in statistics and reporting of statistics, including the use of SPSS. Currently undertaking a PhD in Medicine (Psychiatry). Evidence of my research practice and experience includes four High Distinctions in statistics and research methodology courses throughout my degree

Awards / Certificates

Certifications
2015

Faculty Medal (Faculty of Science & Information Technology)

University of Newcastle, Australia

Awarded to the highest achieving Honours graduates.

2015

Vice-Chancellor's Award

University of Newcastle, Australia

Awarded to three outstanding research candidates across the University with the best combination of undergraduate GPA, relevant postgraduate study, publication history and research work experience.

2015

WH Ward Prize in Psychology

University of Newcastle, Australia

Awarded for the best thesis (clinical) in Applied Psychology.

2014

Best Presentation Award - 4th Year Psychology Conference

University of Newcastle, Australia
2014

Best media analysis and performance

University of Newcastle, Australia (PSYC4400)
2014

Best discussant

University of Newcastle, Australia (PSYC4400)
2009 - 2013

Faculty Commendation List (2009, 2012, 2013)

University of Newcastle, Australia (School of Psychology)
For outstanding academic achievement (minimum Distinction grade average across the year)
2008

Winner, Quality Award

Hunter New England Health
Category: Build a sustainable health workforce
2008

Commitment to Junior Medical Officer Administration and Support

Hunter New England Health
2007

The Wilhem Wundt Prize in First Year Psychology

University of Newcastle, Australia
Best overall performance across both Psychology Introduction 1 & 2 subjects

Publications & Conferences

PEER REVIEWED PUBLICATIONS:

  • Loughland, C., Kelly, B., Ditton-Phare, P., Sandhu, H., Vamos, M., Outram, S., & Levin, T. (2015). Improving clinician competency in communication about schizophrenia: A pilot educational program for psychiatry trainees. Academic Psychiatry, 39, 160-164. doi: 10.1007/s40596-014-0195-7
  • Cohen, M., Llewellyn, A., Ditton-Phare, P., Sandhu, H., & Vamos, M. (2011). Hunter New England Training (HNET): how to effect culture change in a psychiatry medical workforce. Australasian Psychiatry, 19, pp. 531-534.

CONFERENCES:

  • 4th Year Psychology Conference 2014, Newcastle – Oral presentation. Ditton-Phare, P. (2014). A pilot evaluation of a communication skills training program in psychiatry.
  • RANZCP Congress 2013, Sydney – Symposium. Cohen, M., Sandhu, H., Vamos, M., Ditton-Phare, P., et al. (2013). Communication skills training in psychiatry: An Australia experience. Aust N Z J Psychiatry, 47, p. 28-29.
  • ICOSR 2013 (14th International Congress on Schizophrenia Research), Florida – Poster presentation. Cohen, M., Ditton-Phare, P., Sandhu, H., Landa, Y., Levin, T., Bylund, C., Kissane, D., Outram, S., Loughland, C., & Kelly, B. (2013). Communication skills in psychiatry: An Australia experience.
  • ANZAHPE 2011 (Australia New Zealand Association of Health Professional Education), Alice Springs – Oral presentation. Ditton-Phare, P. (2011). How to effect culture change in a psychiatry medical workforce: a five-year retrospective review.

Professional Development

2015:

  • Essential Skills in Medical Education course (International Association for Medical Education)
  • HETI Online: Communicating with Challenging Patients, Families, and Peers.
  • HETI Online: Mental Health Basics
  • HETI Online: Introduction to Motivational Interviewing
  • HETI Online: The Confused Patient: Dementia or Delirium?
  • HETI Online: Suicide Prevention & Management

2014:

  • Lifeline: Accidental Counsellor training
  • Australian & New Zealand Medical Education & Training Forum, Hunter Valley
  • HNE Health Psychology Professional Day
  • Simulated Patient Training workshop
  • Writing Skills Workshop
  • Recruit & Select – Manage the recruitment process
  • Respecting the Difference: Aboriginal Cultural Training Framework for NSW Health
  • Violence & Prevention Management in the Workplace

2012:

  • SkillPath Seminar: Social Media Marketing
  • City Desktop Training (Sydney): Final Cut Pro (Mac)

2008:

  • Teaching On The Run Module 5 (Effective Group Teaching)
  • Teaching On The Run Module 6 (Planning Term Learning)

2007:

  • Teaching On The Run Module 1 (Clinical Bedside Teaching)
  • Teaching On The Run Module 2 (Teaching Clinical Skills)
  • Teaching On The Run Module 3 (Assessment & Appraisal)
  • Teaching On The Run Module 4 (Junior Doctor In Difficulty)
  • Management Essentials (Managing People, Managing Finance & Safety, Managing Performance)

2006:

  • SkillPath Seminar: Conflict Management Skills for Women
  • Prevention & Management of Violence and Aggression Zero Tolerance Awareness

2005:

  • SkillPath Seminar: Administrative Assistants

2004:

  • Springboard Women’s Development Program

2003:

  • Hunter Health: Occupational Health & Safety Consultation Course – WorkCover accredited
  • ICDL (International Computer Drivers Licence): Certificate I Information Technology
  • Goal Setting for Women
  • Recruit & Select Personnel

2002:

  • CPR Assessment
  • Child Protection Combined
  • Workplace Safety Procedures Assessment

1999:

  • SkillPath Seminar: Excelling as First Time Manager or Supervisor

1998 – 2003:

  • 10 courses in Microsoft Office applications and Windows OS

Interests

  • Singing in 4-member acappella female vocal group
  • Playing tennis socially and competitively
  • Occasional acting jobs

References

References

Associate Professor Carmel Loughland

Senior Psychologist, School of Medicine & Public Health, Unversity of Newcastle. (02) 4033-5722. carmel.loughland@newcastle.edu.au   A/Prof Loughland is my current research supervisor. She is also a Chief Investigator on the ComPsych research project, in which I am undertaking a PhD.

Professor Brian Kelly

Professor of Psychiatry, School of Medicine & Public Health, University of Newcastle. (02) 4033-5690. brian.kelly@newcastle.edu.au  Prof. Kelly manages the University of Newcastle medical school program and works closely with HNET Psychiatry in his capacity as Professor of Psychiatry. He is also my research co-supervisors and a Chief Investigator on the ComPsych research project, in which I am undertaking a PhD.

Dr Harsimrat Sandhu

Director of Training, HNET Psychiatry, Hunter New England Mental Health. (02) 4033-5158. harsimrat.sandhu@hnehealth.nsw.gov.au  Dr Sandhu is my current work supervisor.

Dr Martin Cohen

District Director, Hunter New England Mental Health. 0400-110029. martin.cohen@hnehealth.nsw.gov.au   Dr Cohen was my previous supervisor and mentor in HNET Psychiatry.