Teresa Terhune

Summary

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UI / UX Specialist
Innovative, research-driven professional with proven record of impact in guiding and executing the design of sophisticated product concepts. Innate ability to gather and translate complex requirements into designs that foster user delight, trust and loyalty. Articulate communicator skilled in building positive relationships with designers, researchers, testers and users to paint comprehensive picture of design excellence.   

Areas Of Expertise

  •  User Research
  •  User Experience
  •  Project Management
  •  User Flows & Wireframes
  •  Research & Development
  •   Voice of User
  •  Testing Processes
  •  Process Improvements 
  •  Go-Live Preparation
  •  Technical Troubleshooting
  •  Cross-Team Collaboration
  •  Communications

Skills

Skills

Mac

PC computer

Userzoom

UserTesting.com

Visio

PowerPoint

MS Excel

MS Word

Morae

HTML

InDesign

Dreamweaver

Illustrator

Photoshop

Work History

Work History
Nov 2012 - Dec 2013

User Researcher (Contractor)

Rose International: Kaiser Permanente

Execute all aspects of user research across multiple channels to gather critical design-related insights. Plan and coordinate comprehensive user tests, analyze results and create detailed recommendation reports. Perform usability testing on multiple online and mobile application features. Utilize Usertesting.com, Userzoom.com and Morae software to conduct testing.

Key Achievements

Developed UX research ideabook for user researchers and other departments Delivered high-level presentations of testing results to influential stakeholders

Aug 2009 - Dec 2011

UI/UX User Researcher Coordinator (contractor)

Spherion: Kaiser Permanente

Performed intensive research and supported staff of 10 members in completing complex design projects. Liaised between recruitment vendor and UX researchers to ensure transparent, efficient testing processes. Troubleshot and resolved audio / visual complexities prior to go-live. Facilitated consultation for future projects between stokeholds and UX Researchers and Interactive Designers.

Key Achievements

Developed innovative UX research ideabook for user researchers and other departments Identified and resolved test-critical issues

Sep 2008 - Nov 2008

Project Manager (contractor)

Spherion: Kaiser Permanente

Performed intensive research and supported staff of 10 members in completing complex design projects. Liaised between recruitment vendor and UX researchers to ensure transparent, efficient testing processes. Troubleshot and resolved audio / visual complexities prior to go-live. Facilitated consultation for future projects between stokeholds and UX Researchers and Interactive Designers.

Key Achievements

Developed innovative UX research ideabook for user researchers and other departments Identified and resolved test-critical issues

Jun 2001 - Jul 2009

Designer

Freelance Work

Career Note: Devoted 2001 – 2008 to caring for family and working on transition into UI / UX. Created websites for private school and marketing group. Volunteered for local church and local children’s club.

Jun 2000 - Jun 2001

Team Assistant

Universal Studios

Delivered project support for interactive marketing director and three brand managers via inventory control, scheduling, invoice processing, mail management and documentation monitoring. Conceptualized and communicated ideas to optimize online promotions for special events and content. Coordinated weekly production meetings to define and advance marketing objectives.

Key Achievements

Streamlined asset library by theme, simplifying process for email distribution and locating future promotions online Progressed through various Universal administrative support positions in various functions, including creative, home video, online, and legal

Education

Education

Certifications

Certifications
Feb 2013 - Jul 2013

User Experience and Customer Centered Design

Cal State Fullerton
Emphasis on User Research, Wireframe, Prototyping and Customer Journey Mapping
Feb 2010 - Feb 2012

Graphic Design

West Valley Occupational Center
Jun 2009 - Feb 2011

Web Design

West Valley Occupational Center

User Experience Design

Photoshop Portfolio