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Teresa Terhune

User Experience: User Researcher / UX Designer

Summary

Goal-oriented, performance-focused, and creative UX designer, offering wide-ranging experience in wireframes, user stories, and flows development; graphic and web design; and product and business logo creation. Adept at strategically leading all phases of project development, analyzing and converting client requirements into well-crafted designs, and completing deliverables based on customer needs and challenges. Equipped with expertise in writing technical documents; developing and executing project plans; and ensuring efficient product delivery to customers. Armed with polished communication skills, along with solid interpersonal aptitude; able to closely work and build positive rapport with teams and staff of all levels.

Areas Of Expertise

  •  User Research
  •  User Experience
  •  Project Management
  •  User Flows & Wireframes
  •  Research & Development
  •   Voice of User
  •  Testing Processes
  •  Process Improvements 
  •  Go-Live Preparation
  •  Technical Troubleshooting
  •  Cross-Team Collaboration
  •  Communications

Skills

Mac
PC computer
Axure
Sketch
Userzoom
UserTesting.com
Visio
PowerPoint
MS Excel
MS Word
Morae
HTML
InDesign
Dreamweaver
Illustrator
Photoshop
 

Work experience

20152018

User Experience (UX) Designer

Age of Learning
  • Gathered and keenly analyzed client specifications to efficiently develop and deliver various projects, including detailed designs, journey maps, navigation flows, wireframes, interactions, and interactive prototypes.
  • Creating moderator guides and conducting usability testing.
  • Carried out in-depth qualitative and quantitative researches as well as analyzed and interpreted results to formulate and validate design decisions.

 

Notable Accomplishments:

  • Served as driving force in redesigning the parent section of ABCmouse.com as well as in creating incentives to increase time spent on ABCmouse.
  • Actively collaborate with the Agile Team in developing special Halloween interactive event layover.
Nov 2012Dec 2013

User Researcher (Contractor)

Rose International: Kaiser Permanente
  • Coordinated a comprehensive user research initiative spanning multiple channels to collect and compile user insights on desired designs and innovations.
  • Proactively contributed in planning and executing user tests; interpreting and documenting results; and preparing detailed recommendation reports.
  • Took charge of preparing moderator guides.
  • Efficiently monitored and reviewed multiple online and mobile application features by conducting online and usability testing utilizing Usertesting.com, Userzoom.com, and Morae software.

 

Notable Accomplishments:

  • Simplified process for user researchers and other departments by generating moderator guides and UX research idea book.
  • Successfully presided over the presentation of testing results before influential stakeholders.
Aug 2009Dec 2011

UI/UX User Researcher Coordinator (contractor)

Spherion: Kaiser Permanente
  • Provided hands-on oversight in the conception and completion of complex design projects, which entailed guiding and supporting a 10-member staff comprised of 3 user researchers, five managers, and two directors.
  • Conducted intensive research as well as ensured transparent and efficient testing processes through proper coordination between recruitment vendor and UX researchers.
  • Keenly analyzed and offered suitable resolution to audio/visual complexities to ensure smooth go-live and testing event.
  • Interfaced with stakeholders, UX researchers, and interactive designers to render advice and consultation for future projects.
  • Assumed responsibility in coordinating company testing events, which designing flyers; synchronizing testing schedules in both Northern and Southern California; organizing meetings; ordering and setting up testing equipment; and procuring gift cards for participants.

 

Notable Accomplishments:

  • Played an integral role in the successful implementation of the company’s testing events by promptly and efficiently identifying and resolving test-critical issues.
  • Proficiently utilized Windows Explore in building the project library, which enabled easier access and location of company projects.
Sep 2008Nov 2008

Project Manager (contractor)

Spherion: Kaiser Permanente
  • Handled patient data entry into the Health Connect; patient surgery information monitoring in Excel; and letters and automated voice message dissemination to patients.

 

Notable Accomplishments:

  • Made substantial contribution in enabling completion of project by minimizing duplicate patient’s records in database and generating a mail merger list to print out patient’s address and letters two months ahead of schedule.
Jun 2001Jul 2009

Designer

Freelance Work
  • Worked for a wide range of clients including private school and marketing group.
  • Conceptualized and delivered website design in accordance with client specifications.
Jun 2000Jun 2001

Team Assistant

Universal Studios

Delivered project support for interactive marketing director and three brand managers via inventory control, scheduling, invoice processing, mail management and documentation monitoring. Conceptualized and communicated ideas to optimize online promotions for special events and content. Coordinated weekly production meetings to define and advance marketing objectives.

Key Achievements

Streamlined asset library by theme, simplifying process for email distribution and locating future promotions online Progressed through various Universal administrative support positions in various functions, including creative, home video, online, and legal

Education

Certifications

Feb 2013Jul 2013

User Experience and Customer Centered Design

Cal State Fullerton
Emphasis on User Research, Wireframe, Prototyping and Customer Journey Mapping
Feb 2010Feb 2012

Graphic Design

West Valley Occupational Center
Jun 2009Feb 2011

Web Design

West Valley Occupational Center

User Experience Design

Wireframes, customer journey map, Site map

Illustrator Portfolio

InDesign

Event Portfolio

Photoshop Portfolio