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Customer Relationship Management
My Customer Relationship Experience extends far beyond the front lines of customer service, and the credo of "the customer is always right."  In account management, I speak honestly, yet appropriately.  I use my tenacity, compassion, and tact to communicate favorable and unfavorable information with a great deal of respect and integrity.  Positive professional and customer relationships are key to success in any industry.  
Resource Allocation
I have a natural entrepreneur spirit.  In my experience at the construction company, I worked directly under the owner assisting with project management.  There I learned the importance of having the appropriate inputs, tools, and people in the right place, at the right time.  Juggling Human and financial capitals with live time management has always been my strong suite.  In addition to my experience, I have a secondary business focus in Entrepreneurship, where I have learned to hone these skills and abilities.  Most importantly, I can effectively communicate the necessary specific tasks, and provide appropriate documentation to substantiate my reasoning. 
Written Communication
I provided technical instruction to subordinates through boards, memos, and texts.  I have communicated effectively with customers and clients through contracts, emails, and charts.  I have demonstrated a consistent ability to be concise and clear in my academic business reports.
Microsoft Suite Management
Mastered Microsoft Office programs including Word, Excel, PowerPoint, and Outlook.  Created estimate templates, auditing spreadsheets, and sales pitches.  Prepared formal quotes, contracts, and managed accounts.

Personal Mission Statement

My mission is to always be improving myself and the lives of people around me.  I will achieve this by always listening to and learning from the experience of others, without judgment, to further my academic knowledge and professional experience after graduating college, being aware of all opportunities while dedicating myself fully to the professional tasks and personal relationships in my life, keeping a positive attitude by always being diplomatic and fair, and seeking solutions that fit best for everyone and not just the easiest for me. 


I love being involved with my local community.  I do work with the Madison County Clerks office, and when possible I like to attend local charities and fundraiser events such as Shop With A Cop, WRFD Fish Fry, and local high school activity events.  I was very active in high school activities and enjoy helping them to gain skills, work ethic, and accomplish activity goals.  

Work experience

Jun 2006May 2011

Service Professional

Applebee's Bar & Grill
  • Managed a staff of 40 employees.
  • Supervised and implemented store policy and procedures.
  • Coached staff on achieving store goals.
  • Promoted store moral.
  • Resolved all guest complaints to both gues and company satisfaction.
  • Balanced E.O.D. paperwork and deposits.
  • Ensured quality of both food and beverages served.
  • Ensured every guest left happy every time.
  • Trained bar and service staff.
Mar 2008Feb 2011

Office Manager

W.E. Raspolich Construction Inc.
  • Organized all receivables, payables and bank reconciliations. Dispersed payments and procured collections of all debts to satisfaction.
  • Coordinated payroll services by maintaining employee records including titles, merits, vacation, and distributing checks.
  • Estimated and contracted new leads.
  • Planned and scheduled contracted projects.
  • Organized schedules of in house staff and contracted laborers to ensure optimized production output as well as hours staffed.
  • Procured all materials for service and inventory.
  • Oversaw CRM and ensured satisfaction of contracts; residential and commercial.
  • Created working flow charts to maximize capacity.
  • Created Excel spreadsheets for auditing and profit analysis.


Jan 2013Present

B.S. Business Administration

Southern Illinois University
  • Phi Kappa Phi - Honor Society 2014
  • Sigma Alpha Pi - National Society of Leadership & Success 214
  • Deans list 2013-2014
Jun 2011Dec 2012


Lewis & Clark Community College
  • Phi Theta Kappa - Honor Society
  • Presidents list 2011-2012
  • Deans list 2011-2012