VICE PRESIDENT -
SALES / BUSINESS DEVELOPMENT / CALL CENTER
Expertise in management of strategic solution sales to businesses across multiple industries.
Improving bottom line results through superior sales leadership and business development.
. Sales Management / Virtual Sales Management / Sales Training / Strategic Planning / Recruiting Business Development / Startups / Turnarounds / CRM / Market Analysis / P&L Telemarketing / B2B & B2C / New Product & Service Rollouts / Contract Negotiations
Directed hiring, sales, marketing, and operations for startups, call centers, and small and large companies(IKON Document Services) across industries such as legal support, technology sales, finance, recruiting, and consulting. Outperformed every sales and profit budget, driving consistent, goal-surpassing, record-breaking and award-winning results in sales, profits, customer service, training, and best practices.
- Improving sales models and procedures to maximize sales force productivity
- Coaching, training and motivating teams to achieve subject matter expertise and meet or exceed quotas
- Leveraging relationships with key customers and opinion leaders to achieve organization's growth objectives
- Interpreting market data to generate timely and accurate sales reports and forecasts
Key Skills: Decisive, action-oriented management style. Highly competitive and driven to succeed. Hunter mentality. Analyze situations rapidly, performs against tight deadlines and meets demanding objectives. Strong theoretical grounding. Well respected as tactician and strategic thinker, with commanding knowledge of key markets.
Awards: "Captain's Award" for outstanding leadership. "Sales Mgr. of the Year" twice. "Innovator's Award", "Top Gun Award" (#1 out of 120). Training: Xerox School of Business: "Selling to VITO". "Applied Concepts Management Training". "Advanced Track Record and Behavioral Interviewing: Sales & Sales Mgt. Professionals".
Drove revenue of New York start-up from 0 to $2M in year one, to $6.6M in year two for IKON. Divided Manhattan into five strategically segmented locations and staffed them, which led to this single market out producing company's entire 40 total branch markets. Attained profitability within first 120 days (most successful opening in Company's history).
Turned around Philadelphia and Delaware markets, ranking one branch as #1 for profit increase, and boosting profits of the other 334% for IKON. Tasked to turn around highly visible but underperforming branches. Re-staffed, retrained, rebranded, and created new market strategies which enhanced sales profits from previous year's performance, and boosted staff morale.
Delivered 25% sales growth annually for IKON by creating national training programs. Developed and implemented national training programs for Account Managers and Sales Managers, which improved prospecting, territory management, phone skills, strategic selling, closing and relationship management skills.
Surpassed sales goals, performing in top 2% of entire firm, awarded managing partner status in eight months at ACT. Outperformed all metrics and sales goals. Managed and led staff of senior consultants to meet assigned budgets. Earned one of nine partnerships awarded out of staff of 150.
Increased sales 188% in six-month period with new systems, processes and programs for Lavinski, culminating in profitable sale of company. Reengineered company-wide training, improving recruiting, phone skills, sales presentation, negotiation and closing skills. Developed best practices initiatives for nationwide implementation. Increased net income 53%.