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Service Desk Agent

WHERE I HAVE WORKED

Sep 2016Present

Service Desk Agent

Sun Life Financial - Waterford, Ireland

Key Tasks

  • Providing customer-centric technical support to Sun Life Employees
  • Sharing information with other Agents to improve overall Service Desk efficiency
  • Following up on tickets to ensure timely resolution
  • Contributing to the Service Desk Knowledge Base by submitting article suggestions 
  • Providing back up in absence situations when needed
  • Training new Service Desk Agents as necessary 
Oct 2015Sep  2016

Smart Phone Customer Service Agent

Eishtec - Waterford, Ireland
  • Achieved an average NPS more than 20% over target for 2016
  • Made sure callers' issues are resolved timely manner by providing first-level support to EE customers in the United Kingdom
  • Tracked callers' cases, using multiple applications on call to find the best resolution
  • Selected as Acting Team Leader several times based on performance
  • Consistently promoted products and services to bolster the company's image and increase sales and customer loyalty
  • Proactively worked with team members and team leaders to achieve targets and goals 
2013Oct 2015

Bartender and Waiter

The Ocean Bar and Restaurant - Dunmore East, Ireland
  • Ensured that all guests are served to the restaurant's standard
  • Designed restaurant menus and posters to promote the venue
  • Always went the extra mile to make customers happy
  • Assisted with all areas of the business to the best of my abiliites
20072013

Owner

edutainment.pl
  • Provided language teaching services for companies and individuals
  • Served as a translator and interpreter
  • Increased client base tenfold within two years 
  • Created and marketed own website with the aid of SEO and Google AdWords
20042007

English Teacher

Berlitz Poland Sp. z o.o.

WHERE I HAVE STUDIED

19992005

Polish-Japanese Institute of Computer Technology

Warsaw, Poland

Specialized in networking

19951999

Chatsworth High School

Chatsworth, CA United States

Honors graduate

SAMPLES OF MY WORK