To assist Station Manager on ongoing action plan for service improvements; adapt all possible methods to achieve/exceed the set targets.
Managed daily operation of the airport from scheduling appropriate number of staff to overseeing and participating in staff hiring and development.
Liaising with Service Providers to ensure that best efforts taken in promoting Air Canada brand.
Liaising with internal/external sections/departments such as Engineering, Catering, Commercial, Flight Operations, Cargo, Finance, Procurement and Training towards achieving/exceeding targets.
Ensured that staff are guided to adhere to all laid down procedures/regulations/standards & agreements affecting passenger, ramp, baggage, cargo, weight and balance as specified in the manuals, regulations and directives.
Ensured a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
Maintained documentations pertaining to staff administrative matters and recommend recruitment, promotions or dismissal of staff when deemed necessary.
Monitor handling activities of ramp duties, with special emphasis on cabin cleaning.
Ensured that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded.
Implemented action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensured maximum attention and care provided to all passengers.
Adapted instructive guidelines for oversold flight with action plan – over-sale, briefing to all staff and coordination with GHA for implementation.
Present Monthly Reports to Station Manager, detailing relevant to airport services performances against KPIs, Customer Services Delivery Standards and Staff issues.
Responsible for station Emergency Response Plan