ACTIVATION OFFICER(CUSTOMER SERVICE)
Vodafone India Ltd
• Take over all over responsibility primarily the creation And activation of new Subscriber’s connection.
• All distributors and sales colleagues are being trained by me. • Facilitates connection creation and customers center System.
• Prepare and send end of day report to the Managers
• Modify any error bad resulted to encoding of Subscriber’s information.
• Filling of necessary documents to support activation Transaction.
• Comply with the trust and project that will be assigned From time to time. Drive adherence to regulatory compliance on documentation and policy guidelines.
• Formulating and generating measures for effective customer relationship management.
• Review, liaise, optimize and coordinate with business partners.
• Recommend cost effective solutions.
• Responsible for document management starting from transition, processing to reconciliation.
• Co-ordinate relationship with the process and teams to improve customer experiences.
• Identify and resolve potential issues that impact performance matrices.
• Ensure compliance with regulatory obligations and quality measures.