Pawan Shukla

Pawan Shukla

Work History

Work History
Nov 2012 - Present

ACTIVATION OFFICER(CUSTOMER SERVICE)

Vodafone India Ltd

• Take over all over responsibility primarily the creation And activation of new Subscriber’s connection.

• All distributors and sales colleagues are being trained by me. • Facilitates connection creation and customers center System.

• Prepare and send end of day report to the Managers

• Modify any error bad resulted to encoding of Subscriber’s information.

• Filling of necessary documents to support activation Transaction.

• Comply with the trust and project that will be assigned From time to time. Drive adherence to regulatory compliance on documentation and policy guidelines.

• Formulating and generating measures for effective customer relationship management.

• Review, liaise, optimize and coordinate with business partners.

• Recommend cost effective solutions.

• Responsible for document management starting from transition, processing to reconciliation.

• Co-ordinate relationship with the process and teams to improve customer experiences.

• Identify and resolve potential issues that impact performance matrices.

• Ensure compliance with regulatory obligations and quality measures.

Oct 2009 - Nov 2012

Store manager

SPICE retails Ltd
ensure customer satisfaction maintain inventories at appropriate levels promote sales and services of company products facilitate training and education sessions to increase team effectiveness inspire team to achieve results handle escalated or sensitive customer issues as needed establish work schedules and staffing requirements Skills Required: budgeting and scheduling ability to motivate and train operate computer and various pieces of office equipment strong organizational skills knowledge of telephony equipment and technology managing people ensure customer satisfaction maintain inventories at appropriate levels promote sales and services of company products complete accounting and paperwork associated with daily sales activities set individual performance standards for your team facilitate training and education sessions to increase team effectiveness inspire team to achieve results handle escalated or sensitive customer issues as needed establish work schedules and staffing requirements Skills Required: consultative selling budgeting and scheduling ability to motivate and train operate computer and various pieces of office equipment strong organizational skills knowledge of telephony equipment and technology managing people

Skills

Skills

Management

Sales Management

Customer Satisfaction

Sales Operations

Key Account Management

Sales

Team Management

Vendor Management

Inventory Management

Telecommunications