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Pawan Kumar Pandey

Solutions Architect OSS|BSS|Digital Transformation|NFV|SDN|Cloud

Professional Synopsis

A TOGAF/TM Forum BDM/ITIL certified highly-motivated, pro-active individual with exceptional Liaison & Leadership Abilities thriving in a fast-paced, results-oriented business environment. Holding a rich experience of 17 years in Cloud Technology, Network Inventory Management, Order Management, Network Planning, Training & Development & versatile experience in OSS/BSS projects primarily in Service Fulfillment, Service Assurance and Billing; across various N/W’s like 4G, 3G, 2G, CDMA, MPLS, LTE, FTTx; with world’s leading Telecom operators such as Reliance Jio 4G, BT, TCL, Embratel, Tele 2, Ziggo MBNL, INWI Telecom, VEON, TOGO Telecom, STC. Skilled in SDN, NFV MANO, Openstack, Ansible, Docker, Kubernetes. identifying Operations / Process Control Enhancement opportunities, escalate significant issues identified & proposed manner of resolution. Dynamic in Multiple Team Management, take up initiatives; guide the teams & managing workforce to optimize daily output. Mapping Client's Requirements and providing customized, viable, quality & cost-effective solutions in liaison with cross-functional activities

Professional Summary

  • Experience in a consulting and pre-sales technical role in a solution selling capacity covering; Cloud Native Platforms and Solutions, Virtualization, Storage, Servers, Applications, and Networking.
  • Rich experience of working on numerous TSP(Telecom Service Provider) Order Management and Inventory applications, Telecom BSS/OSS  Tools used; like CBiO, Revenue Manager, Ericsson Adaptive Inventory, Amdocs Cramer, Amdocs ASMS, Oracle Siebel, Metasolv M6, Convergent Billing Solution, Granite, Concept wave, etc.
  • Rich Experience on CBS, TM-Mediation Engine, SAP CRM ,ALU AMS 5520,ALU OMS, HPOV, EMC SMARTs, HP TeMIP, HPOM, MyCOM
  • Excellent understanding of various EMS/NMS SBI/NBI Interfaces.
  • Interfaced with business and technology partners to ascertain project requirements, tracked them to completion, and validated their complete satisfaction.
  • Elicited business requirements through detailed interviews, JAD sessions, and facilitated workshops with Business and Technical stakeholders.
  • Adept at defining project plan with milestones and creating Business requirement document (BRD), Functional requirement Document (FRD), Use Cases.
  • Performed GAP Analysis, Risk Analysis and Cost/Benefit Analysis for projects.
  • Assisted Project Managers in Estimation, Resourcing and Project Plans.
  • Performed process consultation, requirement gathering, and incorporated customers' business and functional requirements into optimal solutions; transferring customer requirements on to the technological mainframe.
  • Infra/platform/Virtualization Network Solution and POC development Experience for NFV/ SDN
  • Familiarity with Containers and Container Orchestration systems such as Docker, Kubernetes etc.
  • Sound understanding and Hands-on NFV MANO architecture based solution. 
  • Well versed with  TMF standards including eTOM and SID.
  • Good Knowledge of data center infrastructure cloud, virtualization architecture and operational processes
  • Superior coordination for multiple simultaneous projects in a matrix organizational structure with excellent knowledge of SDLC, STLC, Agile and Continuous Integration practices.
  • Well versed with Regression Testing, System Testing, Functional Testing, and Interoperability Testing.
  • Established consistent testing practices using standard tools across multiple projects while adhering to quality.
  • Reviewed and approved the test cases, managed the testing team by delegating tasks to the team and tracking them along with generating status reports for the same.
  • Defined and managed Test requirements, schedules, timelines and scope with multiple business groups and stakeholders in planning the project lifecycle deployment.
  • Ramping up the teams' knowledge base if the team member is new to product or process by providing appropriate training and use efficiently the strong points of each resource
  • Identifying & analyzing the defects, questionable functions, outputs, etc.
  • Triage with the team to identify the defect status and work through the defect life cycle
  • Coordinating production deployments and post-production testing and support
  • Experience of Telecom Network and Transmission Equipment Testing.
  • Design and Architectural overview Fair Understanding on Network Virtualization,

Work experience


Ericsson Global India Ltd.
Feb 2015Present
  • Participate in Pre-sales and Delivery activities of Orchestration solutions
  • High-level design and low-level  design for the VNFs / SDN based network transformation 
  • Working as E2E Architect Team as E2E Architect responsible for managing various Digital BSS projects.
  • Responsible for auditing design documents like various Functional Capabilities, Business Processes, Customer Journey  etc.
  • Examining an organizations’ business model using eTOM
  • Mapping existing processes to the eTOM framework
  • Recommending solution proposal and design & implementation.
  • Supervising capacity management and performance management based Ericsson Product Suite centric Solutions
  • Good Knowledge of Ericsson Revenue Manager.
  • Communicating with business teams and product development units to align the product according to market-driven objectives to ensure a high level of satisfaction & demand.
  • Analyzing, proposing improvements and design of customers’ processes, operations, organization, IT or network
  • Managing RFP for MBNL,  conducting system audit and capacity planning for future traffic growth.
  • Gathering requirements from customers, furnishing inputs to the development team, performing UAT.
  • Initiating and implementing the streamlining of the project approval and initiation process.
  • Participate in on-site sessions with the customer for requirements gathering, training, and User Acceptance testing

Sr Manager - Network Planning & Engineering OSS/BSS

Reliance Jio Infocomm Ltd.
Jun 2013Feb 2015

  • Responsible for validating all Interfaces for NBI and SBI across various layer of Reliance LTE/4G FTTx N/W .
  • Contributing primarily to finalize the Vendor providing for Service Assurance solution.
  • Responsible for EMS/NMS implementation for Reliance 4 G Network in various environments required during SDLC.
  • Coordinate Test Spec preparation, Test Data preparation and Test Environment preparation for validating various vendors’ products in Lab Setup.
  • Reviewing the work of team members and ensuring quality completion of every Assignment.
  • Monitoring the performance of team and reporting their performance to management.
  • Serving as single point of contact / interface for Service Assurance solution related queries for Metro Core and ILD Network of Reliance Jio Infocomm.
  • Handling end-to-end defect / bug / work request management, allocating defects for analysis, implementation / rejection, providing reports to client and planning releases to incorporate the fixes for FTTx Product.
  • Working with business analysis function to ensure QA testing requirements were appropriately identified and included in the requirements.
  • Validating performance counter, designing KPI’s, das board etc. to fulfill Performance Monitoring need of Reliance LTE Network.
  • Requirement gathering for designing NBI Interfaces for N’W layer like Access, Metro and Core.

Test Lead OSS/BSS

Infinite Computer Solutions
Apr 2010Jun 2013
  • Implemented Single Euro Payments Area (SEPA) for TELE 2 Sweden.
  • For a complete End to End implementation, involved in following OSS/BSS cycles: Quote to Order: Quote Generation and Order Entry in CRM. Service Fulfilment: Workflow Management and Service Orchestration. Plan & Build: Network & service Inventory management, IP Allocation, Service Activation .Billing _ Processing bills, invoices and collecting payments. Trouble to resolve: Involves reactive and proactive fault management, Test and Diagnostics, trouble tickets creation.  
  • Capture & clarification of business requirements using interviews, document analysis, requirements workshops & business analysis.
  • Interface with Project Sponsors / Process owner /Network Engineering team/ SMEs/ Business & End- users to identify the business/operational requirements / changes to requirements.
  • Develop Functional Specifications from high level business and user requirements that are used by technical team to develop the solution.
  • Functionality co-ordination across multiple system applications delivering common, re-usable functionality using service-oriented patterns
  • Actively involved in business development activities including analysis of AS-IS and TO-BE solutions, system transformation activities.
  • Conducting the User Acceptance Tests (UAT) for the Business Requirements and ensuring quick resolution of defect prior to production release.

Technical Associate

Tech Mahindra Ltd
Nov 2007Mar 2010
  • Cramer (LIMS) support of IVVT Production
  • Review test specifications and provide technical assistance to CST team members.
  • Providing Support (LIMS) for BT highly complicated Ethernet Products.
  • Proactively adopted meticulous and well planned approach towards client expectation management
  • Resolve complex issues that may require design trade-offs.
  • Managing smooth implementation of projects at client location.
  • Conducted knowledge sharing session on the topics related to ongoing projects.
  • Chase up with defect fixing team to get the defect resolved as soon as possible. Keep track of analysis done on daily basis.
  • Daily participate in defect call internal and External both for Update of defect and patches availability.
  • Involved in capability testing and planning for Cramer with Client Network Inventory.

Executive - Network Operation Center

Tata Communication Ltd.(AKA VSNL)
Feb 2007Oct 2007
  • To configure SDH equipment’s ranging from STM-1 to STM-16 in terms of synchronization, provisioning and management.
  • Alarm monitoring, fault-finding, O&M and restoring the network in minimum downtime as per SLA
  • Co-ordination with Vendors like Alcatel, Huawei, ECI, NEC etc. for assuring the health of NLD. 
  • Co-ordinating  in NOC operation for NLD Backbone
  • Creating Devices in Cramer in coordination with Provisioning NOC.
  • Migration of NLD Circuits to Cramer with assistance of Provisioning NOC.
  • Releasing WO for new NLD Customer.

Sr. Engineer

Reliance Infocomm Ltd
Dec 2002Feb 2007
  • Level -2 support for optical network products.
  • I & C and O & M Transmission Network for more than 300 Customer sites.
  • Giving technical feedback to NMS / EMS team from problems of various sites.
  • Carrying out Acceptance Testing activities at upcoming POI for Reliance Infocomm Limited.
  • To carry out all the operation for expending E-1s .
  • Executing test like Cable attenuation, Return Loss Test, Pulse Mask Jitter Wander Testing
  • Documentation of AT Results of POI. Preparing AT documentation for different vendors equipment.
  • To monitor and troubleshoot SDH circuits ranging from E1 to STM-64 bandwidth

Training & Certifications


Install Ansible/Red Hat Ansible Engine on control nodes.
Create and update inventories of managed hosts and manage connections to them.
Automate administration tasks with Ansible playbooks and ad hoc commands.
Write effective Ansible playbooks at scale.
Protect sensitive data used by Ansible with Ansible Vault.
Reuse code and simplify playbook development with Ansible roles.

Docker and kubernetes

Thinknyx Technologies

Learned Docker containerization, running Docker containers, Docker image creation, Dockerfile, Docker orchestration, security best practices and more through hands-on projects and case studies.

Kubernetes Core Concepts.
Kubectl common commands.
Understanding Pods.
Configure network on cluster nodes.
Pod Networking Concepts.
Setting up a cluster. 

TM Forum BDM Certified

TM FOrum

Understands the role of Frameworx within the business and has knowledge of the key principles and deployment considerations.

  • Frameworx Overview + exam
  • Business Process Framework Fundamentals + exam
  • Information Framework Fundamentals + exam

TOGAF® 9.1

The Open Group

TOGAF 9 training to ensure that you have an in-depth understanding of the Open Group Framework. It helps to understand how to apply ADM and architecture governance in Enterprise Architecture Development.

ITIL® Foundation Certificate in IT Service Management


The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.



CloudU is a curriculum designed for business owners and technical professionals who want to boost their knowledge of the fundamentals of Cloud Computing. By completing all 10 CloudU Lessons and sitting for a final online exam, professionals can earn a CloudU Certificate demonstrating their command of the most important topics in Cloud Computing.



Krishna Institute of Engg & Technology
Jul 1998Jul 2002

Electrical & Electronics                                                                                  74.6%