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Pawan Pandey

E2E Solutions Architect OSS/BSS

  • New Delhi Delhi
  • 0091 70427 83824

Professional Synopsis

Highly-motivated, pro-active individual with exceptional Liaison & Leadership Abilities thriving in a fast-paced, results-oriented business environment. Holding a rich experience of 13 years in Network Inventory Management, Order Management, Network Planning, Training & Development & versatile experience in OSS/BSS projects primarily in Service Fulfillment and Service Assurance area ; across various N/W’s like 2G, CDMA, MPLS, LTE, FTTx etc.; with world’s leading Telecom operators such as Reliance Jio 4G, BT,TCL, Embratel ,Tele 2 and Ziggo. Skilled in handling Voice Network Operations, identifying Operations / Process Control Enhancement opportunities, escalate significant issues identified & proposed manner of resolution. Dynamic in Multiple Team Management, take up initiatives; guide the teams & managing workforce to optimize daily output. Mapping Client's Requirements and providing customized, viable, quality & cost effective solutions in liaison with cross-functional activities

Professional Summary

  • Rich experience of working on numerous TSP(Telecom Service Provider) Order Management and Inventory applications, Telecom BSS/OSS  Tools used; like, Amdocs Cramer , Amdocs ASMS, Oracle Siebel, Metasolv M6,Convergent Billing Solution, Granite, Concept wave etc.
  • Rich Experience on ALU AMS 5520,ALU OMS, HPOV, EMC SMARTs, HP TeMIP, HPOM, MyCOM
  • Excellent understanding of various EMS/NMS SBI/NBI Interfaces.
  • Interfaced with business and technology partners to ascertain project requirements, tracked them to completion, and validated their complete satisfaction.
  • Elicited business requirements through detailed interviews, JAD sessions, and facilitated workshops with Business and Technical stakeholders.
  • Adept at defining project plan with milestones and creating Business requirement document (BRD), Functional requirement Document (FRD), Use Cases.
  • Performed GAP Analysis, Risk Analysis and Cost/Benefit Analysis for projects.
  • Assisted Project Managers in Estimation, Resourcing and Project Plans.
  • Performed process consultation, requirement gathering and incorporated customers' business and functional requirements into optimal solutions; transferring customer requirements on to the technological mainframe.
  • Superior coordination for multiple simultaneous projects in a matrix organizational structure with excellent knowledge of SDLC, STLC, Agile and Continuous Integration practices.
  • Well versed with Regression Testing, System Testing, Functional Testing and Interoperability Testing.
  • Established consistent testing practices using standard tools across multiple projects while adhering to quality.
  • Reviewed and approved the test cases, managed the testing team by delegating tasks to the team and tracking them along with generating status reports for the same.
  • Defined and managed Test requirements, schedules, timelines and scope with multiple business groups and stakeholders in planning the project lifecycle deployment.
  • Ramping up the teams' knowledge base if team member is new to product or process by providing appropriate trainings and use efficiently the strong points of each resource
  • Identifying & analyzing the defects, questionable functions, outputs etc.
  • Triage with team to identify the defect status and work through defect life cycle
  • Coordinating production deployments and post production testing and support
  • Experience of Telecom Network and Transmission Equipment Testing.

Work History


Ericsson Global India Ltd.
Feb 2015Present
  • Recommending solution proposal and design & implementation.
  • Supervising capacity management and performance management
  • Communicating with business teams and product development unit to align the product according to market driven objectives to ensure high level of satisfaction & demand.
  • Conducting product roadmap discussion for MAYBACH
  • Managing RFP for MBNL,  conducting system audit and capacity planning for future traffic growth.
  • Gathering requirements from customers, furnishing inputs to the development team, performing UAT.
  • Initiating and implementing the streamlining of the project approval and initiation process .

Sr Manager - Network Planning & Engineering OSS/BSS

Reliance Jio Infocomm Ltd.
Jun 2013Feb 2015
  • Responsible for validating all Interfaces for NBI and SBI across various layer of Reliance LTE/4G FTTx N/W .
  • Contributing primarily to finalize the Vendor providing for Service Assurance solution.
  • Responsible for EMS/NMS implementation for Reliance 4 G Network in various environments required during SDLC.
  • Coordinate Test Spec preparation, Test Data preparation and Test Environment preparation for validating various vendors’ products in Lab Setup.
  • Reviewing the work of team members and ensuring quality completion of every Assignment.
  • Monitoring the performance of team and reporting their performance to management.
  • Serving as single point of contact / interface for Service Assurance solution related queries for Metro Core and ILD Network of Reliance Jio Infocomm.
  • Handling end-to-end defect / bug / work request management, allocating defects for analysis, implementation / rejection, providing reports to client and planning releases to incorporate the fixes for FTTx Product.
  • Working with business analysis function to ensure QA testing requirements were appropriately identified and included in the requirements.
  • Validating performance counter, designing KPI’s, das board etc. to fulfill Performance Monitoring need of Reliance LTE Network.
  • Requirement gathering for designing NBI Interfaces for N’W layer like Access, Metro and Core.

Tech Lead OSS/BSS

Infinite Computer Solutions
Apr 2010Jun 2013
  • For a complete End to End implementation, involved in following OSS/BSS cycles: Quote to Order: Quote Generation and Order Entry in CRM. Service Fulfilment: Workflow Management and Service Orchestration. Plan & Build: Network & service Inventory management, IP Allocation, Service Activation .Billing _ Processing bills, invoices and collecting payments. Trouble to resolve: Involves reactive and proactive fault management, Test and Diagnostics, trouble tickets creation.  
  • Capture & clarification of business requirements using interviews, document analysis, requirements workshops & business analysis.
  • Interface with Project Sponsors / Process owner /Network Engineering team/ SMEs/ Business & End- users to identify the business/operational requirements / changes to requirements.
  • Develop Functional Specifications from high level business and user requirements that are used by technical team to develop the solution.
  • Functionality co-ordination across multiple system applications delivering common, re-usable functionality using service-oriented patterns
  • Actively involved in business development activities including analysis of AS-IS and TO-BE solutions, system transformation activities.
  • Conducting the User Acceptance Tests (UAT) for the Business Requirements and ensuring quick resolution of defect prior to production release.

Technical Associate

Tech Mahindra Ltd
Nov 2007Mar 2010
  • Cramer (LIMS) support of IVVT Production
  • Review test specifications and provide technical assistance to CST team members.
  • Providing Support (LIMS) for BT highly complicated Ethernet Products.
  • Proactively adopted meticulous and well planned approach towards client expectation management
  • Resolve complex issues that may require design trade-offs.
  • Managing smooth implementation of projects at client location.
  • Conducted knowledge sharing session on the topics related to ongoing projects.
  • Chase up with defect fixing team to get the defect resolved as soon as possible. Keep track of analysis done on daily basis.
  • Daily participate in defect call internal and External both for Update of defect and patches availability.
  • Involved in capability testing and planning for Cramer with Client Network Inventory.

Executive - Network Operation Center

Tata Communication Ltd.(AKA VSNL)
Feb 2007Oct 2007
  • To configure SDH equipment’s ranging from STM-1 to STM-16 in terms of synchronization, provisioning and management.
  • Alarm monitoring, fault-finding, O&M and restoring the network in minimum downtime as per SLA
  • Co-ordination with Vendors like Alcatel, Huawei, ECI, NEC etc. for assuring the health of NLD. 
  • Co-ordinating  in NOC operation for NLD Backbone
  • Creating Devices in Cramer in coordination with Provisioning NOC.
  • Migration of NLD Circuits to Cramer with assistance of Provisioning NOC.
  • Releasing WO for new NLD Customer.

Sr. Engineer

Reliance Infocomm Ltd
Dec 2002Feb 2007
  • Level -2 support for optical network products.
  • I & C and O & M Transmission Network for more than 300 Customer sites.
  • Giving technical feedback to NMS / EMS team from problems of various sites.
  • Carrying out Acceptance Testing activities at upcoming POI for Reliance Infocomm Limited.
  • To carry out all the operation for expending E-1s .
  • Executing test like Cable attenuation, Return Loss Test, Pulse Mask Jitter Wander Testing
  • Documentation of AT Results of POI. Preparing AT documentation for different vendors equipment.
  • To monitor and troubleshoot SDH circuits ranging from E1 to STM-64 bandwidth

Training & Certifications

TOGAF® 9.1

the Open group

TOGAF 9 training to ensure that you have an in-depth understanding of the Open Group Framework. It helps to understand how to apply ADM and architecture governance in Enterprise Architecture Development.


Dec 2015Present

CloudU is a curriculum designed for business owners and technical professionals who want to boost their knowledge of the fundamentals of Cloud Computing. By completing all 10 CloudU Lessons and sitting for a final online exam, professionals can earn a CloudU Certificate demonstrating their command of the most important topics in Cloud Computing.

ITIL® Foundation Certificate in IT Service Management

Dec 2015

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.



Krishna Institute of Engg & Technology
Jul 1998Jul 2002

Electrical & Electronics                                                                                  74.6%