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Qualified communications specialist with a solid background in content writing, proofreading, copyediting and market research.

Accomplished contact centre and social media based customer relationship and complaint management.

As International Affairs Officer (AuSM at AUT) I have sharpened my interpersonal communication, event management and marketing abilities.

Work History

Nov 2015Mar 2016

Marketing Communications Assistant

Simba NZ
  • Designing email marketing campaigns and newsletters
  • Conducting market research and building customer surveys
  • Creating and writing content for blogs and social media
  • Maintaining website backend using Shopify and Magento
Sep 2013Mar 2014

Content Analyst

Zomato Media Pvt. Ltd.
  • Selling online advertising space to restaurant owners.
  • Market research of local and national establishments.
  • Collecting and verifying information for every Auckland restaurant face to face and over the phone.
  • Connecting restaurants with diners.
  • Quality assurance of menus, photos and information.
  • Implementing new ideas.
  • Administration duties i.e. data entry, follow ups and invoicing.

Achievements:

    • Successfully collected and verified information for Auckland’s 4,750 restaurants in three months.
    • Completed market research for Wellington and Hamilton’s restaurants in record time.
    Mar 2013Jun 2013

    Credit Solutions Officer

    ASB Credit Solutions-Retail Credit
    • Calling customers and ensuring repayment of arrears.
    • Negotiating acceptable payment arrangements.
    • Relating to customers in varying circumstances and making decisions accordingly.
    • Meeting strict deadlines 
    • Meeting KPI's.
    Apr 2011Oct 2011

    Employment Consultant

    Student Job Search – University of Auckland
    • Liaising and building relationships with employers and job seekers.
    • Screening and short listing candidates face to face and over the phone.
    • Providing assistance with CV’s, job advice and post-placement support.
    • Created and maintained social media postings-Facebook.
    • Managing internal recruitment process data.
    • Conflict resolution.

    Achievements :

      • Successfully reached the $1 million mark in student earnings.
      • Completed transferring the database to ensure easy transition to an email based system.
      Mar 2010Nov 2010

      Inventory and Customer Relations Assistant

      Habitual Fix – Sylvia Park
      • Managing sales. 
      • Store targets.
      • Customer handling.
      • Taking stock.
      • Cash handling and reconciliation.

      Achievements: 

      • Increased departmental sales by 10% during holiday sales period.
      • Introduced and implemented new merchandising ideas.

      Education

      2014

      Bachelor of Communication Studies 

      Auckland University of Technology

      Majoring in Public Relations

      Achievements 

      • Successfully launched a social media marketing campaign for Jumping Beans International.
      • Proofread and edited two books (How to Train an Elephant, Who Do You Think You’re Kidding).
      • Proofread Environmental Science, English Language and Literature worksheets for Kangaroo Kids Education Ltd. (India).
      • International Student Affairs Officer at AuSM (Auckland Student Movement) for the year 2009.

      Skills

      MS Office Suite and Mac Operating Systems

      Word, Excel, Powerpoint, Access, Outlook and OneNote

      Communication and Negotiation

      Verbal, written and presentation.

      Social Media Platforms

      Facebook, Twitter, Instagram, Google+, LinkedIn and various blogging platforms.

      Adobe Photoshop

      Photo editing and manipulation software.

      Lightroom

      Photo processor and image organiser.

      Research and Critical thinking

      References 

      Available upon request.