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Qualified communications specialist with a solid background in content writing, proofreading, copyediting and market research.

Experienced marketing coordinator with the ability to create meaningful online and offline interactions gained whilst working at Simba NZ and House of Bond.

Accomplished face to face, contact centre and social media based customer relationship and complaint management abilities at ASB and Student Job Search.

Developed superior interpersonal communication, event management and customer service skills (AuSM, ASB, House of Bond).

Education

20112014

Bachelor of Communication Studies 

Auckland University of Technology

Public Relations Major

Work experience

aug 2016CURRENT

Marketing Communications Executive (B2B)

House of Bond NZ
  • Creating and executing EDM campaigns using Mailchimp and Klaviyo
  • Photographing and editing jewellery images
  • Designing marketing materials to be used at jewellery exhibitions
  • Operations management
  • Accounts management
  • Sales support
may 2015july 2016

Marketing Communications Assistant (B2B)

Simba NZ
  • Developing marketing strategy using Google AdWords and Analytics
  • Designing email marketing campaigns and newsletters
  • Conducting market research and building customer surveys using Survey Monkey
  • Creating and curating content for blogs, social media and webstores
  • Maintaining website frontend using Wordpress, Shopify and Magento
  • Improving website SEO score 
Sep 2013june 2014

Content Analyst

Zomato Media Pvt. Ltd.
  • Selling online advertising space to restaurant owners.
  • Market research of local and national establishments.
  • Collecting and verifying information for every Auckland restaurant face to face and over the phone.
  • Connecting restaurants with diners.
  • Quality assurance of menus, photos and information.
  • Implementing new ideas.
  • Administration duties i.e. data entry, follow ups and invoicing.

Achievements:

    • Successfully collected and verified information for Auckland’s 4,750 restaurants in three months.
    • Completed market research for Wellington and Hamilton’s restaurants in record time.
    Mar 2013Jun 2013

    Credit Solutions Officer

    ASB Credit Solutions-Retail Credit
    • Calling customers and ensuring repayment of arrears.
    • Negotiating acceptable payment arrangements.
    • Relating to customers in varying circumstances and making decisions accordingly.
    • Meeting strict deadlines 
    • Meeting KPI's.
    Apr 2011Oct 2011

    Employment Consultant

    Student Job Search – University of Auckland
    • Liaising and building relationships with employers and job seekers.
    • Screening and short listing candidates face to face and over the phone.
    • Providing assistance with CV’s, job advice and post-placement support.
    • Created and maintained social media postings-Facebook.
    • Managing internal recruitment process data.
    • Conflict resolution.

    Achievements :

      • Successfully reached the $1 million mark in student earnings.
      • Completed transferring the database to ensure easy transition to an email based system.

      Achievements 

      • Successfully launched a social media marketing campaign for Jumping Beans International.
      • Proofread and edited two books (How to Train an Elephant, Who Do You Think You’re Kidding).
      • Proofread Environmental Science, English Language and Literature worksheets for Kangaroo Kids Education Ltd. (India).
      • International Student Affairs Officer at AuSM (Auckland Student Movement) for the year 2011 - 2012.

      Skills

      MS Office Suite and Mac Operating System

      MExcel, Word, Powerpoint, Access, Outlook and OneNote

      Communication and Negotiation

      Verbal, written and presentation.

      Social Media Platforms

      Facebook, Twitter, Instagram, Google+, LinkedIn and various blogging platforms.

      Adobe Photoshop

      Photo editing and manipulation software.

      Email Marketing & CRM

      Klaviyo, MailChimp

      Shopify, Magento 

      digital media analytics

      Google Adwords and Analytics

      References 

      Available upon request.