Paul Jeffs

CBP/HP Commendation

Project Portfolio

Work History

Work History

Other Positions Held Prior to 1999

Mainframe Operations (perm)

St George Bank

Mainframe Operations (perm)

Hambros Merchant Bank

PC Support & Mainframe Ops (perm)

Saudi International Bank

PC Support/Help Desk (contract)

American Express

IT Support Manager (perm)

Esprit

Help Desk/Support Consultant (contract)

Selfridges

Network Administrator/PC Support (contract)

Carat

Network Administrator/PC Support (contract)

RTA (Roads and Traffic Authority)
Jan 2010 - Jul 2013

Project Manager (contract)

HP/Commonwealth Bank

Sector: Technology & Finance

Duties: Liaising with HP ,CBA staff/management and other 3rd party vendors. Production of project documentation - such as Statements of Work, Risk, Status and Issue logs, Burn Rate reports etc, reporting to management on the project status via Status Updates or tools such as 'presage', Cost Management, and attending meetings with the 'stake holders'.

Multiple projects recently undertaken, including:

Network UAV Remediation

Objectives / Description

·        Configure network AAA server to monitor all CBA in-scope network devices

·        Configure all CBA in-scope network devices to see AAA server & log ship to central repository

·        Engage Verizon for firewall changes to allow the above

·        Ensure reporting on logs active & meets Bank requirements

Benefit

Meet Bank audit requirements regarding CBA network device access by HP

357 Collins St Melbourne’ - Provision of the HP component for the setup of a new site for CBA in Melbourne - including the provision of infrastructure servers and ‘core build’.‘Unplugged’ - This was the follow on to the ABW Project listed below. It involves the relocation of 6500 staff from their old offices to the bank's new HQ. The staff will also transition to new hardware - Macbook Airs and Pros 15". The technology will encompass the ABW suite, as well as introducing the concept of 'Hot Desking' as a new culture for the bank.

Project Manager for the ABW (agility based workplace) project at the CBA. This was a pilot project concerned with the introduction of the concept of 'hot desking' and the ability to work via various connectivity mediums such as WiFi, standard network cabling and mobile broadband modem. It involved the build and distribution of over 200 laptops to replace the staffs current desktop PC. This project also introduced new technology to the workplace - a 'soft-phone' to replace the traditional office desktop phone - and the concept of 'Follow Me Printing', in order to reduce costs concerned with large scale printing in the workplace environment. This project was deemed to be a great success by the Commonwealth Bank and now intends to expand it when the Bank's new HQ is completed in 2012, with 7000 staff.Staff relocations and 're-stacks'. Involved with the movement of staff within the bank. Usually up to 250 staff at any one time and could be within the same location, or to another building. 'Security Enhancement Tool'. A project to provide the CBA with a tool and process to monitor the occasions when a staff members account needs to be accessed by another member of staff or an HP technician. 

Aug 2005 - Dec 2009

Project Manager (perm)

Command

Sector: Recruitment

Duties: Project manage various IT requirements for company - including install of new software applications, Site relocations and installs of new hardware. Supervision and tutoring of 3 junior Desktop/Server Support staff - ensuring that any issues have least impact on the business and users. Provide 1st, 2nd and 3rd line Desktop and Server Support for approx 200 users (local and remote) based in Sydney, Melbourne and Brisbane, Perth, Singapore, Hong Kong and New Zealand. Ensure that a high standard of Service Delivery is maintained to all branches. Deal with any issues arising from Services Delivery. Interface between business and IT. PC Builds, printer installation and maintenance, creation and retiring users in Active Directory, Exchange, Adapt and other apps. Installation of software. Monitoring and logging logged HD calls. Server maintenance and administration, Intranet maintenance and input. Web design for Intranet. Some PABX. Password resets. Updating Trend Anti Virus definitions. Application of patches. Server builds. Liaison with other departments and sites. Responsible for backups and restores, monitoring and running Brightstor Arcserve. Scheduling V2I images. Writing and updating site documentation, updating Process and implementation. Responsible for licensing of software and keeping current licences updated. Installed and implemented new Help Desk System. Project managed & transitioned phone system with AAPT. Setup of testing suite in Sydney and Melbourne.

Jul 2004 - Jul 2005

Desktop Support Analyst (contract)

Carat Media London

Sector: Media and Advertising

Duties: Provide Desktop Support for 500 users, Installation of software, liaison with users at main office, PC Builds, printer installation and support, creation of users in Novell and Active Directory, password resets, Lotus Notes setup, monitoring and updating logged calls, Lotus Notes user setup. 

Apr 2004 - Jul 2004

Desktop Support Analyst (contract)

HSBC Bank

Sector: Finance and Insurance

Duties: Provide Desktop Support and analysis. Installation of software, liaison with users and other support departments, Password Resets, PC Builds, Printer Support. 

Jan 2004 - Apr 2004

Desktop Support Analyst (contract)

Bovis/Lend Lease

Sector: Construction, Property Management, Retail

Duties: Contracted to Lend Lease, providing Desktop Support and analysis. Installation of software, liaison with Help Desk, Password Resets, PC Builds. 

Nov 2002 - Nov 2003

Desktop Support Analyst (contract)

Micropoint Systems\PDS

Sector: Technology and Health

Duties: Contract with PDS, providing Network & Desktop Support and remote support for field users. Customer focussed and service orientated. Responsible for software installs and application support, initial setup of PC's, install of Novell client, setting up email accounts on Exchange Server, administration of existing email accounts, monitoring backup performance and administration of Arcserve, printer installs, setting up users on network, NDS & directory rights, create & modify login scripts, password changes, diagnose & remedy utilisation problems, Server administration (Novell & NT). 

Apr 2002 - Sep 2002

Contract Support & IT Consultancy (contract).

ICRT

Sector: Media

Duties: Short term contract, while resident IT Manager was temporarily absent. Recruited to support an office and recommend changes in IT processes & procedures, in order to promote a more cohesive, structured and smoother running office environment. Detailed various changes that should be made to both software and hardware. Recommended changes to office practices and helped staff obtain a more comprehensive knowledge of various IT product. Detailed changes to daily procedures - such as backup rotation scheme. 

Dec 1999 - Feb 2002

Desktop Support Manager (perm)

EDS/Caltex

Sector: Oil and Retail

Duties: Responsible for the administration of LAN Support and supervision of team of six staff. Ensuring that team is capable of supporting the technologies used by the client. Assisting junior staff with 2nd and some 3rd level support for Caltex staff (approx 650) at Caltex Head Office in Sydney and support for Caltex staff (approx 400) at remote sites, via phone and remote access software. Ghosting PC's, installation of Software on Servers and Desktops, monitoring Internet activity and security via Cyber Patrol, Setting up laptops, palm and hand held devices, installation of printers, backup and restores via Arcserve. Present daily and weekly Change Management meetings. Establishing and maintaining “Operator Run Sheets” and ensuring that Staff adheres to the procedures. Roster team members to cover day to day service needs, holidays and team meetings. Reporting to Service Delivery Manager on Service Levels. Collection of billing information for supply to Account Business Manager. Liaison with Caltex State management and staff regarding IT requirements. Organizing maintenance on Network Servers and reboots after any crash. Wrote detailed Technical Environment documentation of EDS client's existing systems; detailed LAN Support guidebook to aid junior and future LAN Support staff ; SOM's (Standard Operating Manuals) for key systems. Was responsible for writing and implementing 'Process Improvement Notices' (PIN's) for EDS. Monitoring the Vantive CAMS (fault logging system) inbox for daily problem cases and Service Requests. Distributing tasks and Cases from the teams 'inbox' to individual inboxes. Being first point of contact for Help Desk, in order to escalate problems. Extensive liaison with EDS Help Desk lead and provision of documentation to aid Help Desk in first level support. Assisted LAN Engineering Dept in testing and rollout of upgrade from Lotus Notes 4.6 to 5.01 and testing new SOE (Standard Operating Environment) for client and rollout (3 times per any 12 month period). Reported and documented any errors found. Reported on progress and results of tests completed. Documented the testing approach being used for ensuring year 2000 compliance of client's systems. Produced weekly and monthly status reports - detailing KPI's (Key Performance Indicators) met and SLA's (Service Level Agreements) achieved. Was responsible for writing 'Impact Statements' after any major system outage. 

Certifications

Certifications

ITIL

The ITIL Certification Management Board (ICMB)

Prince2

The APM Group Ltd (APMG)