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Work experience

Nov 2008Apr 2011

Data Center Staff

Creative Artists Agency

  • Execution of routine operational procedures.
  • Copper/Fiber patching installation and infrastructure knowledge of raised and non-raised floor design and implementation within data center environments.
  • Escalated any Data Center issues.
  • Datacenter monitoring and support using SCOM, Siemens Insight, HP OpenView and InfraStruXure Central.
  • Troubleshooting Hardware and Software Related Issues.
  • Racking servers and cabling
  • Rack elevation as part of servers' inventory management.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Apr 2006Nov 2008

Network Operations Analyst

Citi Residential Lending
  • Provided technical support and training to junior members
  • Interacted with Engineers, Application Developers and Vendors for complex  problem resolution and continuous improvements.
  • Resolved problems which may impact the organization's ability to deliver expected level of service.
  • Assured compliance with established organization and corporate policies and procedures.
  • Scheduled production jobs through ControlM and Informatica.
  • Performed restore and backup operations using Netbackup.
  • Executed instructions in the Procedure Manual for designed equipment as instructed (e.g. report runs, nightly closing, etc.).
  • Suggested changes in operational procedures in order to improve overall operational productivity.
  • Maintained a record of all production jobs with exceptional data noted.
  • Informed the Data Center Manager of problems and initiate action to correct any problems within the assigned scope of knowledge and authority.
  • Inventory management.


Apr 2004Nov 2006

Computer Network Operations

Ameriquest Mortgage Company
  • Initiated system operations through master console system.
  • Performed restore operations on Net Backup and Backup Exec.
  • Escalated problems and initiate immediate action to correct production problems.
  • Scheduled production jobs through ControlM and Informatica.


Jun 2011Present


Computer Training Academy
Just completed A+ certificate. Currently pursuing Network+, MCP, MCSA, MCSE, and Linux+ certificates.
Jun 2003Jun 2007


Keller Graduate School of Management
Jun 2000Jun 2003


DeVry University


Andy Garland

David Etnire

Alfred Fuentes


Available upon request

Professional Summary

• Knowledge and experience with SCOM; Siemens Insight; Cisco Systems; DHCP; TCP/IP; Windows Powershell; DNS; Informatica; BMC ControlM; SPECTRUM; TOPAZ; SITESCOPE; HP3000/9000; TCP/IP Printing; Citrix and Metaframe.APC InfraStruXure Central 6.2; APC BotzWare 3.2.0; multiple interfacing software for ticketing systems, space planning and capacity software.• Experience with Linux Operating System functionality, file systems and hardware. • Knowledge of Windows 2000, Windows XP, Windows Vista, Windows 7, MS Office 2010; Excel; Word; Access; Outlook; PowerPoint; Visual Studio; Visio; and OneNote.• Proficient in add/move, restores, changes of voice and data communications hardware and software.• Demonstrated knowledge of LAN/WAN environments, Windows 2000, 2003, 2008 servers and Veritas NetBackup exec


Motivated and focused  Nework/Systems Administrator with more than 6 years in Configuration, Network Migration, Deployment, Backup/Restore, Monitoring, Cabling, Inventory Management and Hard/Software Installation.  Experienced with various type of current technologyies, both hardware and software.