Paulina Pac

  • Lisbon Rua do Benformoso 81,2o
Paulina  Pac

Tourism Professional

Summary

I am passionate about making people feel at home and I work hard towards that goal everyday.

Candor and readiness to help are my tools to achieve it. 

Work History

Work History
Jan 2014 - Present

Guest-Relations / Receptionist

Torel Palace

I am in charge of mantaining excellent customer service during peak meal times. Responsible for checking in and checking out guests in the morning, making reservations and welcome guests with an occasionally briefing into Lisbon’s places of interest. I've developed skills with the hotel management software “NewHotel Reservation System” and "Booking.com". Finally, I am also offering support reponding to inquiries and support-related questions by email.

Aug 2013 - Jan 2014

Receptionist

Good Night/Good Morning Hostels

My main responsability was to guarantee special activities and events in the hostel such as karaoke or cocktails' nights, breakfast specials' and dine-outs. I would also provide advice on sightseeing and tours and making sure guests were satisfied with their accomodation. When necessary, I was responsable for checking in and checking out guests and manage payments.

May 2012 - Aug 2013

Babysitter - Gap Year

AuPairWorld.com, Babysitting Network

I took control and care of Malin, a wonderful half german/half portuguese baby child in my employer's residence. Responsable for Malin's personal cleanliness and social growth, I also performed light housekeeping duties, plan, arrange and provide meals, and keep an eye on Malin's activities, for example meals and rest periods.

May 2011 - May 2012

Merchandiser Assistant

USG People N. V. Group, Poland

I was responsable for checking on and improving the number of facings and placement of Elite Paris cosmetic products, as well as verifying its pricing and merchandising displays at E.Leclerc supermarkets. Other tasks included being a brand promoter for Orange and T-Mobile, handing promotional materials and pitching customers.

Jan 2007 - May 2010

Sales Representative

Glamour z. o. o., Jewellery Retailer

Responsable for selling products and providing excellent customer services for consumers on the floor. Activities included welcoming customers and helping them with the selection of merchandise; counting store physical inventory; checking pricing, signage and coding of products; handle cash, change and operate the cash register and reacting to all business requirements quickly and with a sense of importance.

Education

Education
Oct 2010 - May 2012

Master in Tourism and Recreation, Grade 17 out of 20

University of Rzeszow, Poland
Oct 2007 - May 2010

Undergraduate in Tourism and Recreation, Grade 15 out of 20

UNIVERSITY OF RZESZOW, Poland

Skills

Skills

English

I have full working profiency in English

customer service

I am always available to help the customer, in every moment of their stay. I know the important of the last moment and try to make it memorable. 

Polish 

It is my mother language

Communication

Engaging conversations are key to make the customer feel at home and confortable. 

Portuguese

I have intermediate knowledge in Portuguese. 

Restaurant Service

I have experience in serving all kind of meals and beverages, in a fast and reliable way.