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Work experience

Oct 2006Present

Chief Operating Officer

Recruited by Eric Pulier, founder of Desktone, Inc., to transform the marketplace for enterprise desktop computing, changing the market from “a PC on every desk” to a highly automated and efficient central service, delivering substantial cost and productivity improvements to large enterprise IT.  Built and currently lead the company’s product management, engineering, quality assurance, customer service, and technology strategy functions.

  • Raised $18.5MM in venture financing from Highland Capital Partners, SoftBank Capital, Citrix Systems, and other private investors.
  • Grew the company from zero to over 35 employees.
  • Developed vision for the software platform and delivered three major releases inside of 18 months.
  • Drove over $1MM in first year revenues and inspired IBM to select the Desktone platform as a foundation for what they believe will be a $1B+ business.
Jan 2002Jul 2006

EVP Supply Chain and CIO

Staples, Inc..

I was recruited by Tom Stemberg, founder and CEO, and John Mahoney, CFO (current Vice Chairman), to deliver a successful vision of world-class information technology to Staples. I focused on increased service and lower costs through disciplined portfolio management, sound technology strategy, and leadership development.

When our disciplined portfolio management revealed a substantial and underperforming investment in supply chain systems, I worked closely with the CFO to define and launch a multi-year supply chain transformation program.When it became clear that this program needed a full-time executive leader, the CEO asked me to take on a newly created position as head of supply chain.

I led a 5-person executive team and 400 people in Inventory Management (for the entire North American business, representing $10+ billion in purchasing), Business Systems (supply chain and merchandising systems), Process Improvement, In-Bound Transportation, and International Logistics, with dotted line responsibility for the VP’s of

US Retail Distribution and North American Delivery Distribution, including Warehouse Operations and Out-Bound Transportation. Accountable for a $1 billion operating budget and total supply chain of 10 million square feet of distribution space and 10,000 people, shipping over 600,000 parcels each business day.

Supply Chain Leadership:

  • Identified and delivered significant financial improvements including a $300MM reduction in inventory (while supporting 10%+ annual sales growth), and a $100MM expansion in operating margins.
  • Launched comprehensive business improvement programs addressing all aspects of Staples retail and delivery businesses including store operations, merchandising and advertising, procurement, inventory management, distribution, and transportation. These improvements were directly responsible for a quarter of the company’s total 4% increase in same store sales.
  • Focused on delivering sustainable, permanent improvement. The financial benefits to Staples already approach $500MM in cumulative operating margin and continue to deliver ongoing benefits. Key concepts are now being applied to other operating units at Staples. Cumulative benefits will exceed $1 billion in discounted cash flow.
  • For supply chain transformation history:

Information Technology Leadership:

  • Improved systems reliability and performance – and project delivery – while lowering costs from 1.34% to 1.18% of revenues. Total organization was over 700 people with a capital and operating budget of over $200MM.
  • Created and delivered a comprehensive leadership development program for all levels of management, transforming the leadership culture and raising overall effectiveness.
  • Consolidated multiple e-commerce platforms onto a new, state-of-the-art version of IBM’s Websphere Commerce, reducing operating costs while increasing business flexibility.
  • Initiated critical upgrades and replacements to the Oracle Finance and Peoplesoft HR systems.
  • Drove expansion and effective use of sophisticated data warehousing and business intelligence.
Sep 2000Dec 2001

SVP Schwab Technology

I was invited to rejoin Schwab, having previously been a key leader in the technology organization from 1993 to 1995, to head up a new initiative, building the next generation platform for the electronic brokerage ( Having played a big role in technology transformation earlier in my career with Schwab, it was a great opportunity to take a successful business to the next level.

  • Delivered the first three versions of StreetSmart Pro, Schwab’s trading tool for active traders, the cornerstone of Schwab’s active trader offering in 2001. Developed, tested, and brought to market in less than nine months.
  • Led the re-design of the infrastructure for, the world’s largest electronic brokerage.
  • Played a significant role in re-engineering Schwab’s core cost structure, reducing technology expense by close to 50%.
Aug 1999Sep 2000

President & CEO

Recruited by George Still (Norwest Venture Partners), Dale Vogel (former President and CEO of K2), and Rich Shapero (Crosspoint Venture Partners) to build a new services company, with the goal of becoming the leading professional website developer for small and medium sized businesses. Raised $64MM in venture capital and strategic investments. Led the due diligence, $15MM acquisition, and integration of Atlantic Teleservices in 2000. Established a long-term strategy which led to eventual IPO in 2006.

Sep 1995Aug 1999

EVP Catalog & eCommerce, SVP Systems Development, VP Corporate Systems

Executive Vice President, Commercial Division (1998 to 1999)

Promoted to general manager of Office Depot’s commercial business unit: web commerce, catalogs, and tele-sales, with P&L responsibility for a $1.5B (revenue) business. Managed more than 2,000 employees in 7 regional call centers, and direct marketing campaigns in excess of 4 billion circulated pages.

  • Led Office Depot’s direct marketing division to increased profit margins and double-digit sales growth.
  • Drove to record sales growth, generating $66.5MM in sales in FY 1998 and over $350MM in sales in FY 1999, against an original plan of $10MM in sales.
  • Established the e-business strategy for Office Depot and led the execution of that strategy.
  • Integrated the US operations of Viking, over $500MM in incremental revenues, acquired by Office Depot in 1999.

Senior Vice President, Systems Development (1996 to 1998)

When Staples and Office Depot announced plans to merge in September 1996, there were only two organizations that would be headed up by Office Depot executives: Systems and Store Operations. At the request of the CEO, I spent the nine months, from September 1996 until June 1997, leading up the merger integration activities on the Office Depot side of the transaction. When the FTC blocked the merger on anti-trust grounds in June 1997, I started the process of reinvigorating Office Depot. My core contribution, beyond keeping a large organization motivated during a time of intense uncertainty, was to conceive of a new web-based business for Office Depot.

  • Created Office Depot’s online business ( Defined the business plan, sold it to the executive team and to the board, recruited the initial marketing and operations team, and led the design and implementation of the site to become one of the world’s largest eCommerce businesses.

Vice President, Corporate Systems (1995 to 1996)

Recruited by Bill Seltzer, CIO, and Dave Fuente, CEO to lead the complete overhaul of the Office Depot applications portfolio and the systems development organization. Heading applications development, and working in conjunction with the head of technology infrastructure, we transformed an environment that was unreliable, unresponsive, and hampering business growth into a world-class retail technology platform.

  • Led the successful replacement of all of Office Depot’s line of business and back-office systems.
  • Reengineered and streamlined the company’s accounting and information flows. Enabled over $100MM in improvements in inventory management.
  • Introduced sophisticated decision support systems and fostered their widespread use. Led the move to analytical merchandising.
Jul 1988Sep 1995

various executive roles

Early Career

Graduating from Harvard College, I joined a regional (Northeast) technology consulting firm, Computer Partners, which would become the cornerstone of what is now CSC Consulting. I was promoted early into my first client assignment with a branch office of PRJ& (now Uniquest, Inc), a medium-sized specialty retail software company. After a year of consulting at PRJ&, the General Manager of the Boston office asked me to join the firm full-time. My first assignment was a two-month project in Melbourne, Australia, working with the largest retailer in the Southern hemisphere.During my tenure with PRJ& (1989 to 1993), I had the privilege of working with almost half of the top 50 retailers in the world.

In 1993, I was recruited to join Charles Schwab & Co., in a new position defining the technology architecture for the next generation of back office systems. From 1993 to 1994, I made several significant contributions to Schwab including building the backbone for what would later become

Even though I was well recognized for my work, I was young and impatient and when a previous manager of mine became CIO at Kmart, I jumped at the opportunity to join a new team to reinvigorate one of the world’s largest retailers that was in need of a new approach to technology. I took a job that was effectively the CTO. While we had many successes, Kmart’s operating and financial problems were far more significant than their technology challenges. I left Kmart to take the #2 job in the Office Depot systems organization.


Sep 2007Present

pursuing Masters

Sep 1984Jun 1988



A senior leadership role (COO, Division President, CEO) of a growing organization where my leadership skills and experience with harnessing technology innovation and process improvement can create substantial value.


High impact operations and technology executive skilled at leading transformational

change through process improvement, information technology, and inspirational

leadership, delivering substantial improvements in revenues and profits.

Successful in improving multi-billion-dollar supply chain operations; delivering cost-effective technology innovation; and starting up and operating new business ventures, large scale call centers, e-commerce web sites, retail distribution, and direct fulfillment operations. Passionate about defining a vision, enlisting commitment, and inspiring people to perform at the highest level to deliver that vision.

Career Highlights

Transformed Staples’ multi-billion-dollar supply chain into a lean, synchronized operation that delivers materially better sales and margin results, with substantial improvements in working capital and operating profit. Cumulative benefits from this transformation will exceed $1 billion in discounted cash flow.

Transitioned technology at Charles Schwab & Co., Inc. restructuring costs while accelerating revenue and profit growth.

Built Office Depot into one of the world’s largest eCommerce businesses from start-up to $350MM in sales, laying the foundation for its growth into a $4.9 billion eCommerce operation today.

Launched Desktone, Inc., raising $18.5MM in venture financing and leading the company’s mission to transform the entire desktop computing marketplace.

Launched Website Pros, raising over $60MM in venture capital and establishing a long-term strategy for growth, leading to an eventual IPO in 2006.