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Summary

Comfortable working in a dynamic environment. Able to meet deadlines in a fast-paced, multi-tasking climate. Capability of working independently, maintain confidentiality and remain calm in a demanding and focused environment. Close attention to detail and the ability to handle and prioritize tasks. A selfstarter who can handle multiple priorities and manage time ffectively.Seeking to utilize my qualifications in an executive position within a highly recognized multinational hotel or company.

Education

Septempber 2007June 2011

Bachelor

Foreign languages and translation German Department

Foreign languages and translation German Department Top of my class for 4 Years

graduated with GBA B+ with honor which allowed me to get Scholarship to Germany for

Summer Course in 2010 in Heidelberg University also got B+30/07/2010

30/08/2010International summer Course for German Language and Culture Heidelberg

University, Germany Graduated with GBA B+ it was Scholarship from DAAD

30/07/201030/08/2010

International sommer Course for German Language and Culture

Heidelberg University,Germany

Graduated with GBA B+ it was Scholarship from DAAD

Work experience

2015-12NOW

Tier 2 Expedia.CA

Teleperformance

Escalation Supervisor Minimizing and eliminating pay outs, payment, using airline GDS

System Sabre and when Customer ask to speak to manager.

Quality Check for the Files Done on Sabre.

2015-052015-12

Tier 1 Agent Expedia.CA

Teleperformance

Assisting in making bookings, changes and Air line Schedule Changes.Ensure Customer high Service.

2014-112015-05

Sales & Inbound Manager Sito Tours

Sito Tours 

Inbound and Sales Manager Settle all Deals with Hotels with rates and arrange booking dates

2013-112014-11

Desk Supervisor

Le Meridian Pyramids Hotel & Spa

Hotel front desk supervisors manage staff, ensure that guests have an exceptional experience, and act as the face of a hotel.Back Office work for Travel Agent Billing Settlement, Ensure smooth Check in/Check out for Customers & Sattelling the Billing Issue with the Accountant Department.Manage Training for new Agents. 

2012-112013-11

Reception Shift Leader

Le Meridien Pyramids Hotel & Spa

Reception Shift Leader Reception Shift Leader the team Print backup reports, Ensure the hand over Book is maintained from Shift to Shift, Front desk back area clean, Tidy, Correct Uniform.Also a direct contact person for guests,does the cash management at the Front Office & Responsible for leading my shift.

2012-052012-11

Receptionist

Le Meridien Pyramids Hotel & Spa

Receptionist Rooms Allocated for expected arrivals, & regular guest are pre_ registered. 

Skills

Languages 

English : very good written and spoken.

German ; good written and spoken.

Arabic : Mother language.

System 

GDS Sabre and Opera.

ICDL.

Personal

Fast learner and able to meet challenges.

Perform well under pressure and stress.

Ability to supervise a large number of staff efficiently.

Text section

Date / place of birth : November 21- 1990

Nationality : Egyptian

Marital Status : Single

Military Service : Exempted

Reference : Upon Request