Printing tool Download PDF

Paul Duxbury FLPI FITOL

Senior Learning and Development Professional


An experienced Learning and Development Manager skilled in designing, delivering, and continuously improving solutions within broad and varied market sectors, aligned with strategic objectives.  A commercially astute Change Management expert focused on achieving and delivering value for money.  Significantly practised in enhancing leadership capability/team performance, adapting approach and delivery methods to reflect the needs of the target organisation.

Shares L&D insights at Learning and Development in Focus.


Fellow, Learning and Performance Institute (FLPI), awarded 2014

Fellow, Institute Training and Occupational Learning (FITOL), awarded 2014

Thomas International Accredited PPA Practitioner

Work experience

2017 -06Present

Group Learning and Development Manager

Phoenix Medical Services
  • Managed the budget (including a significant Apprenticeship Levy) across all Group members for the learning and development function ensuring costs were controlled to deliver effective solutions.
  • Re-focused, developed and managed the eLearning offering across the business working closely with content and system providers to address development needs. This included the implementation of a new eLearning offering to the whole Group.
  • Recruited, established and managed a new Operational Training Team to address the needs of our Supply Chain operations.
  • Managed relationships across the Group with key stakeholders ensuring that we understood and delivered against the needs of the diverse range of businesses.
  • Managed relationships with external training and accreditation bodies, agencies and providers and developed relationships with suppliers into productive strategic partnerships.
  • Set the strategic direction for Learning and Development which impacted on 7,000 plus employees.
  • Managed a substantial Outplacement Programme as part of the most significant Transformation Project undertaken by the Group and ensured a focus on addressing individual needs.
  • Represented the UK Group at Pan European HR Management Meetings engaging with colleagues across 27 countries to formulate strategies.

Interim Head of Learning and Development

Speedy Services
  • Led the Learning and Development team and the Technical Training team across the UK and Ireland.
  • Managed the budget (circa £1m) for the learning and development function and Training Academy and ensured costs were managed to deliver effective solutions.
  • Undertook a large exercise to establish levels of compliance for core mandatory/legal training and developed a needs led Training Calendar to achieve compliance.
  • Created, developed and managed the e-learning offering across the business and worked closely with content and system providers to address development needs.
  • Managed relationships with external training and accreditation bodies, agencies and providers and worked closely with CITB and Hire Association Europe in particular.
  • Recruited, managed, developed and motivated the learning and development team, technical training team and eLearning Content team and ensured a full service was provided to the business.
  • Managed the delivery of an extensive Customer Experience training programme to support the delivery of an enhanced customer experience to all our customers.
  • Developed, implemented and maintained systems and processes for reviewing all learning, development and training activity.
  • Developed and delivered the Graduate and Apprenticeship programmes to ensure future talent within the business.

Learning and Development Manager

Residential Management Group Limited-Part of Places for People Group
  • Developed a “Grow Our Own” approach to development of staff to address attraction and retention issues providing opportunities for staff to grow in their roles.
  • Ensured the competence and professional development of RMG Private and Public Sector employees through complete management of the learning and development function.
  • Designed and executed a 70:20:10 L&D strategy, worked in partnership with the operational board, compliance director, and cross-functional managers to align L&D with the overall business plan.
  • Collaborated with De Montfort University and developed the enhanced MSc Property Management for Property Managers, which enhanced organisation-wide leadership and strategic thinking skillsets.
  • Increased effectiveness by collaborating with senior stakeholders to design competency frameworks for key roles and implemented psychometric profiling to assess key behaviours and develop individual development plans.
  • Delivered coaching training to managers across the organisation to focus management of people on performance improvement through re-enforcement of positive behaviours.
  • Implemented eLearning to address organisation-wide mandatory training and soft skills requirements.

Learning and Development Manager

BSS - Communications Solutions Provider
  • Designed the L&D strategy and managed the L&D function for this communications solutions provider, and worked with stakeholders across multiple sites and functions.
  • Developed and embedded management development, coaching, appraisals, absence management, recruitment, sales, and system training across six sites at trustee, executive, and manager levels.
  • Improved the business-wide management practice and recruitment of managers through creation of a well-received leadership and management framework.
  • Engaged managers in the creation of the framework and aligned it with business strategy to give line of sight to organisational aims.
  • Developed an Emerging Talent Programme which addressed attraction and retention of junior and mid-level managers.
  • Positioned BSS to retain contracts valued at c. £13m by securing and retaining Investors in People (IiP), ISO, and other core people-focused accreditations required for bids.
  • Led the scoping, design, delivery, and evaluation of tailored L&D solutions to support implementation and retention of major contracts for public, private, and third sector clients.
  • Increased NVQ achievement rates from 29% to 99.2% in 12 months by overhauling NVQ delivery systems leading to client bonus payments of circa 5% of contract value.
  • Delivered and secured tenders for contracts with values up to £7m, building collaborative client relationships to understand their needs and develop tailored solutions as part of matrix-based teams.
  • Leveraged knowledge of IiP as a framework which supported the acquisition and integration of two businesses, successfully aligned cultures, processes and practices.